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Virtual Call Center Agent Jobs in Missouri (NOW HIRING)

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay? * No Benefits (Eligible the first of the month after your hire date) * Medical * Dental * Vision

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay? * No Benefits (Eligible the first of the month after your hire date) * Medical * Dental * Vision

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay? * No Benefits (Eligible the first of the month after your hire date) * Medical * Dental * Vision

Aspen Dental

Bilingual Scheduling Center Agent

MO

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

AT&T

Call Center Representative

Cape Girardeau, MO

$19.33/hr

Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent ...

AT and T

Call Center Representative

Cape Girardeau, MO · On-site

$62K/yr

Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent ...

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How much do virtual call center agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center agent in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Missouri? The most popular types of Call Center Agent jobs in Missouri are:
What are popular job titles related to Virtual Call Center Agent jobs in Missouri? For Virtual Call Center Agent jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Missouri look for? The top searched job categories for Virtual Call Center Agent jobs in Missouri are:
What cities in Missouri are hiring for Virtual Call Center Agent jobs? Cities in Missouri with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Missouri as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,590 per year, or $16.1 per hour.

Call Center Representative

Senior Health Solutions, LLC

Saint Peters, MO • On-site

$15.25 - $19/hr

Other

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Company Overview

Senior Health Solutions is a state-licensed agency that specializes in Medicare Life and Health Insurance.  We take pride in outstanding customer service and deliver quality service to all.

This is not a remote position.

Job Summary

As a Call Center Agent, you will be trained to help customers with their Medicare questions or needs by providing them with the information they need to make informed decisions.  We offer an extensive paid training program, good benefits, and the opportunity to set your own financial goals.

Job Requirements

  • Pleasant phone voice

  • Ability to multitask

  • Good computer and keyboarding skills

  • Ability to learn new software quickly

  • Outgoing and energetic attitude

  • Previous Call Center experience a plus (not required)

  • Excellent problem-solving skills

  • Bilingual Spanish/English preferred

Benefits

  • 1st Year Income $75,000-$100,000

  • Bonus and Commission

  • Health Insurance

  • 401k (with a partial match)

  • Paid Vacation

  • Paid Training

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