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Virtual Call Center Agent Jobs in Missouri (NOW HIRING)

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay? * No Benefits (Eligible the first of the month after your hire date) * Medical * Dental * Vision

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay? * No Benefits (Eligible the first of the month after your hire date) * Medical * Dental * Vision

Aspen Dental

Bilingual Scheduling Center Agent

MO · On-site

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

FIRST STATE BANK AND TRUST

Call Center Agent-Senath

Senath, MO · On-site

$12.75 - $16.75/hr

SUMMARY Train in providing proactive retail support/service/sales activities of telephone customer service by providing customers calling in on the telephone effective, efficient, and consistent ...

AT&T

Call Center Sales Representative

Cape Girardeau, MO · On-site

$19.33/hr

Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent ...

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Virtual Call Center Agent information

See Missouri salary details

$9

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for virtual call center agent in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Missouri?

The most popular types of Call Center Agent jobs in Missouri are:

What are popular job titles related to Virtual Call Center Agent jobs in Missouri?

For Virtual Call Center Agent jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Missouri look for?

The top searched job categories for Virtual Call Center Agent jobs in Missouri are:

What cities in Missouri are hiring for Virtual Call Center Agent jobs?

Cities in Missouri with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Missouri as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,590 per year, or $16.1 per hour.

Call Center Agent

Saint Louis, MO • On-site

Neighbors Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Neighbors Credit Unionexternal

$16.93 - $25.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.
Who are you at Neighbors Credit Union?
Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.
Responsibilities and Daily Job Duties
  • Uncovers members' financial needs and offers appropriate recommendations.
  • Performs proactive activities to provide excellent service and achieve member growth.
  • Provides member support and problem resolution for complex issues to ensure member satisfaction.
  • Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
  • Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services.
  • Ensures compliance with all related federal and state regulations; stays current on fraud training and trends.
  • Manages and maintains member records and follows guidelines to ensure proper system management.
  • Works with team members to resolve complaints and provide support as needed.
  • Processes financial transactions, including cash handling.
  • Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
  • Oversees team members across various markets/branches; provides peer training as needed.
  • Maintains the authority to discipline subordinates as needed.

Requirements
Qualifications
Minimum of two years' experience in service delivery, with preferred cash handling experience.
Proven experience in technology usage. An avid user of financial institution's online tools for personal banking.
Education
Preferred College Degree must have High School Diploma or equivalent.
Rewards
This position is full time and will be eligible for benefits, and an annual incentive plan.
We have excellent opportunities for career advancement and professional development.
Salary ranges from $16.93 - 25.39
Schedule
  • The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM.

Supplemental Pay?
  • No

Benefits (Eligible the first of the month after your hire date)
  • Medical
  • Dental
  • Vision
  • Employee Paid Life Insurance
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • HRA and FSA
  • 401k with matching contributions
  • Tuition Reimbursement
  • Paid Parental Leave up to 12 weeks
  • 4 weeks of PTO
  • Sick Time off that can be for both employee and family members
  • Birthday PTO

Location
  • 6260 S Lindbergh Blvd St Louis MO 63123

Apply