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Virtual Call Center Agent Jobs in Missouri (NOW HIRING)

caleres

Consumer Care Call Agent

Saint Louis, MO · On-site

$14 - $18.50/hr

Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service Perks you will enjoy! * Our Shoe Discounts. No matter your style, we've got your ...

caleres

Consumer Care Call Agent

Saint Louis, MO · On-site

$14 - $18.50/hr

Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service Perks you will enjoy! * Our Shoe Discounts. No matter your style, we've got your ...

Caleres

Consumer Care Call Agent

Clayton, MO · On-site

$14 - $18.50/hr

Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service Perks you will enjoy! * Our Shoe Discounts. No matter your style, we've got your ...

Americo

Agent Services Representative

Saint Joseph, MO · On-site

$14.50 - $19/hr

Agent Services Representative Agent Services | St. Joseph, Missouri Position Summary Compensation ... Accurately document interactions, requests, and outcomes within contact center systems and workflow ...

ARO International

Corporate IT Support

Kansas City, MO

$21 - $28.75/hr

It is a full-time role for our organization supporting our IT Director. We run a virtual call center having to load data for our dialer and run data centric reports. Attention to detail is very ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Missouri

Virtual Call Center Agent information

See Missouri salary details

$9

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual call center agent in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Missouri?

The most popular types of Call Center Agent jobs in Missouri are:

What are popular job titles related to Virtual Call Center Agent jobs in Missouri?

For Virtual Call Center Agent jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Missouri look for?

The top searched job categories for Virtual Call Center Agent jobs in Missouri are:

What cities in Missouri are hiring for Virtual Call Center Agent jobs?

Cities in Missouri with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Missouri as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,590 per year, or $16.1 per hour.

Consumer Care Call Agent

caleres

Saint Louis, MO • On-site

$14 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Caleres rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Class Start Date: September 14, 2026 
 
Schedule
Monday – Friday: 9:00 AM – 6:00 PM
Rotational Saturdays: 10:00 AM – 5:00 PM
Sunday: Closed
 
Overtime: Potential to earn overtime
 

What you'll be doing!

  • Professional engagement: Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
  • Provide resolution: Identify and prioritize urgent or escalated issues, ensuring prompt resolution
  • Exceptional service: Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
  • Documentation and system updates: Accurately and thoroughly document customer interactions and transactions in the CRM system
  • Adherence excellence: Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service 

Perks you will enjoy!

  • Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across our Caleres brands
  • Get Paid When You Want. Access your money as you earn it and request your earnings before payday
  • Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, upfront education assistance.
  • Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
  • Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
  • Job Training. We offer an extensive 2-week, hands on, training program to ensure you are confident in your new role and set up for success
  • Recognizing You. We value the hard work our associates put in and love to reward them with food, fun events, and celebrations
  • Site Perks. Conveniently located near bus and metro stations where our building includes dedicated cubicles, Grab and Go Market, and complementary coffee and soda

Qualifications

  • High School Diploma or equivalent years of experience preferred 
  • 1-2 years of customer service, call center or retail experience preferred 
  • Proficient in using computer systems, software applications, and telephone systems required 

What Caleres employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Caleres

Sourced by ZipRecruiter

The name Caleres comes from the Latin word calēre meaning to glow with passion or intensity. It’s that passion that helped our founder, George Warren Brown, forever change the way the world felt about fit. Before our company was born, shoemakers typically made the same shoe for both the right and left foot and it was difficult to distinguish shoes made for men and women. As a global footwear company, home to a diverse portfolio of loved and admired brands, Caleres has been ferocious about fit since 1878. The Caleres story is most simply defined by the company's mission: Inspire people to feel great...feet first. This includes creating sustainable value for all our stakeholders. We offer retailers and consumers a carefully cultivated portfolio of leading brands. Outfitted in our brands, customers can step confidently into every aspect of their life.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Saint Louis, MO, US

Year founded

1878

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