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Insurance Call Center Jobs in Missouri (NOW HIRING)

BJC

Call Center Rep- Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

BJC HealthCare

Call Center Rep- Evenings

Saint Louis, MO · On-site

$14.50 - $18/hr

Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ... Role Purpose Responsible for providing call center services by assisting internal and external ...

BJC HealthCare

Call Center Rep- Evenings

Saint Louis, MO · On-site

$17.50 - $23.88/hr

Join the Telecommunications department as a Call Center Rep on our flagship academic campus ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

OOIDA

Call Center Representative I

Grain Valley, MO · On-site

$14.25 - $17.75/hr

As an Accounting Call Center Representative at OOIDA, you will play a crucial role in providing ... Employee Medical & Dental Insurance available the first of the month after 60 days of employment ...

BJC

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Missouri

Insurance Call Center information

See Missouri salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for insurance call center in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Missouri?

The most popular types of Insurance Call Center jobs in Missouri are:

What are popular job titles related to Insurance Call Center jobs in Missouri?

For Insurance Call Center jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Missouri look for?

The top searched job categories for Insurance Call Center jobs in Missouri are:

What cities in Missouri are hiring for Insurance Call Center jobs?

Cities in Missouri with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $33,590 per year, or $16.1 per hour.

Call Center Representative STL

Midtown Home Improvements

Wentzville, MO • On-site

$12.50 - $20/hr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you a motivated and enthusiastic individual ready to kickstart your career in a dynamic call center environment? We're looking for passionate individuals to join our team as Appointment Setters. Experience is helpful, but not required – we value your personality and drive above all!

Position Details:

  • Job Types: Full-time, Part-time
  • Salary: $12.50 to $20.00 per hour
  • Benefits:
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Comprehensive paid training
  • 2 Company Outings

What We're Looking For:

  • No experience needed – we'll provide the training!
  • An enthusiastic personality with a go-getter attitude.
  • A desire to excel and set appointments with warm leads.
  • Strong communication skills and a passion for helping customers.

Why Join Us:

  • Competitive hourly rates with bonus opportunities and commission pay.
  • Comprehensive benefits package including 401(k) and health insurance.
  • Paid time off to recharge and enjoy life outside of work.
  • A supportive team environment that values your growth and success.

Work Schedule:

  • 8-hour shifts with flexible scheduling.
  • Weekend availability as needed.

Work Location:

  • In-person at our vibrant call center.

If you're ready to jump into a rewarding career, learn new skills, and work with warm leads, apply today to become a valued member of our call center team! Your enthusiasm and dedication are the keys to your success here.

Apply