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Insurance Call Center Jobs in Missouri (NOW HIRING)

Keefe Group

Call Center Supervisor

Saint Louis, MO

Basic Life and Basic Accidental Death and Dismemberment Insurance * Short Term Disability ... Call Center, customer service, or supervisory experience is a plus. * Ability to remain calm and ...

BJC

Call Center Rep- Days

O Fallon, MO · On-site

$15 - $18.75/hr

Call Center Representative Progress West Hospital is looking for someone with great customer ... Comprehensive medical, dental, vison, life insurance, and legal services available first day of the ...

Keefe Group

Call Center Supervisor

Saint Louis, MO · On-site

Monday-Friday 10:00am-7:00pm/Alternating Saturdays 10:00am-4:00pm & some holidays The Call Center ... Basic Life and Basic Accidental Death and Dismemberment Insurance * Short Term Disability ...

Keefe Group

Call Center Supervisor

Saint Louis, MO

Monday-Friday 10:00am-7:00pm/Alternating Saturdays 10:00am-4:00pm & some holidays The Call Center ... Basic Life and Basic Accidental Death and Dismemberment Insurance * Short Term Disability ...

BJC HealthCare

Call Center Rep- Days

O Fallon, MO · On-site

$15 - $18.75/hr

Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ... Role Purpose Responsible for providing call center services by assisting internal and external ...

BJC

Call Center Rep-Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Join the Telecommunications department as a Call Center Rep on our flagship ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

BJC HealthCare

Call Center Rep- Days

O Fallon, MO · On-site

$17.50 - $23.88/hr

Preferred Qualifications Role Purpose Responsible for providing call center services by assisting ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

BJC HealthCare

Call Center Rep-Evenings

Saint Louis, MO

$14.50 - $18/hr

Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ... Role Purpose Responsible for providing call center services by assisting internal and external ...

BJC

Call Center Rep- Part-Time Overnights

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

BJC

Call Center Rep - PT Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Join the Telecommunications department as a Call Center Rep on our flagship ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

BJC HealthCare

Call Center Rep-Evenings

Saint Louis, MO · On-site

$17.50 - $23.88/hr

Join the Telecommunications department as a Call Center Rep on our flagship academic campus ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Missouri

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for insurance call center in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Missouri? The most popular types of Insurance Call Center jobs in Missouri are:
What are popular job titles related to Insurance Call Center jobs in Missouri? For Insurance Call Center jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Missouri look for? The top searched job categories for Insurance Call Center jobs in Missouri are:
What cities in Missouri are hiring for Insurance Call Center jobs? Cities in Missouri with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Missouri as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,590 per year, or $16.1 per hour.
Call Center Representative

Call Center Representative

Senior Health Solutions

Saint Charles, MO • On-site

$15 - $18.75/hr

Other

Medical, Life, Retirement, PTO

Posted 23 days ago

Job description

Company Overview
Senior Health Solutions is a state-licensed agency that specializes in Medicare Life and Health Insurance. We take pride in outstanding customer service and deliver quality service to all.
This is not a remote position.
Job Summary
As a Call Center Agent, you will be trained to help customers with their Medicare questions or needs by providing them with the information they need to make informed decisions. We offer an extensive paid training program, good benefits, and the opportunity to set your own financial goals.
Job Requirements
  • Pleasant phone voice
  • Ability to multitask
  • Good computer and keyboarding skills
  • Ability to learn new software quickly
  • Outgoing and energetic attitude
  • Previous Call Center experience a plus (not required)
  • Excellent problem-solving skills
  • Bilingual Spanish/English preferred

Benefits
  1. 1st Year Income $75,000-$100,000
  2. Bonus and Commission
  3. Health Insurance
  4. 401k (with a partial match)
  5. Paid Vacation
  6. Paid Training

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