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Insurance Call Center Jobs in Kansas (NOW HIRING)

Surgery Partners

Call Center Scheduler

Wichita, KS · On-site

$18.50 - $24/hr

Call Center Scheduler Job Category: Administrative-Clerical Requisition Number: CALLC039300 Posted ... Answer and triage incoming calls from patients, referring offices, and insurance companies.

Surgery Partners

Call Center Scheduler

Wichita, KS

$14.75 - $17.75/hr

Answer and triage incoming calls from patients, referring offices, and insurance companies ... Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the ...

Surgery Partners

Call Center Scheduler

Wichita, KS · On-site

$14.75 - $17.75/hr

Answer and triage incoming calls from patients, referring offices, and insurance companies ... Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Kansas

Insurance Call Center information

See Kansas salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for insurance call center in Kansas is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.92 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Kansas? The most popular types of Insurance Call Center jobs in Kansas are:
What are popular job titles related to Insurance Call Center jobs in Kansas? For Insurance Call Center jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Kansas look for? The top searched job categories for Insurance Call Center jobs in Kansas are:
What cities in Kansas are hiring for Insurance Call Center jobs? Cities in Kansas with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,937 per year, or $15.4 per hour.

Call Center (Inbound Only)

Butler and Associates PA

Topeka, KS • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Our fast-paced legal firm is looking for someone to assist with answering phones and data entry. This is in-person full-time work, Monday through Friday from 8 am to 5 pm, in an office setting. Our employees must keep everything confidential, follow all office policies and procedures, and occasionally exercise independent judgment.


Essential Functions

  • Answer inbound calls and assist individuals with questions
  • Route calls to appropriate staff as needed
  • Assist debtors in establishing payment plans
  • Process payments over the phone
  • Return calls as needed
  • Handle all matters in a professional manner
  • Provide accurate information to protect the position of our clients
  • Able to multitask entering data while talking on the phone
  • Perform other duties as assigned

Qualifications and Skills

Desirable candidates will have good computer skills, strong oral and written communication skills, and attention to detail. They will also be punctual and dependable. If the candidate is bilingual, that is a plus.


Candidates must be proficient in Microsoft Office, including Word and Excel. Candidates must be able to type at least 40 wpm. A high school diploma or the equivalent is required.


Our employees work in compliance with federal and state laws and pass a 10-panel drug test, a criminal background check, and a conflict-of-interest check.


Benefits

  • Medical, dental, and vision coverage
  • EAP (Employee Assistance Program)
  • Retirement plan with a company match
  • Life insurance
  • Paid holidays, vacation, and sick leave

Candidates selected to interview will be tested on their typing skills, data accuracy, and logical reasoning.


This is a full-time position with benefits available after an introductory period. Wages will be based upon experience and may range from $15-$18 per hour.


Butler & Associates, P.A. is an Equal Opportunity Employer.Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Butler & Associates, P.A. participates in E-Verify.

If you have trouble with your application or need reasonable accommodations, please call (785) 267-6444.

All candidates will receive a response and continued communication via email. Please check your spam if you do not receive anything immediately following submission of your application.

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