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Insurance Call Center Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$14.25 - $18/hr

Call Center Representative Classification: Non-Exempt, Full-time Reporting Relationship: Reports to ... Verifies patient information including demographics and medical/dental insurance coverage, as ...

Medix

Call Center Supervisor

Overland Park, KS · On-site

$31.25 - $32/hr

Job Summary Our client is seeking a Call Center Supervisor responsible for overseeing the daily ... Term Life Insurance Plan. Required Employment / Compliance Language Medix is an equal opportunity ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Kansas

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for insurance call center in Kansas is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.92 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Kansas? The most popular types of Insurance Call Center jobs in Kansas are:
What are popular job titles related to Insurance Call Center jobs in Kansas? For Insurance Call Center jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Kansas look for? The top searched job categories for Insurance Call Center jobs in Kansas are:
What cities in Kansas are hiring for Insurance Call Center jobs? Cities in Kansas with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Kansas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,937 per year, or $15.4 per hour.

Call Center Representative

Parmele Disability Advocates

Wichita, KS • On-site

$14.25 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Dental insurance

Location: Wichita, KS (Hybrid/Remote)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time
The Hearing Operations Call Center Representative at Parmele Disability Advocates supports clients who are awaiting scheduling of their disability hearing with the Social Security Administration. This position reports directly to a designated Team Lead and the Legal Assistant Manager.
The Call Center Representative Position Responsibilities Include:

  • Answering inbound calls from clients and making outbound calls to clients,
  • Greeting and assisting clients and prospective clients who visit their local office,
  • Interacting with other staff members, clients, the Social Security Administration, and third parties,
  • Accurately documenting interactions with clients, the Social Security Administration, and third parties in Parmele’s case management software,
  • Using Parmele’s case management software to generate pre-created documents for submission to the Social Security Administration, and 
  • Performing various other duties to meet the needs of our clients and the company.
 
Why Should you Work at Parmele Disability Advocates?
Have you ever wanted to work somewhere you could make a difference? Where you’re a part of a larger team working toward great, common goals? Where your past experiences are welcomed and appreciated? Where you could learn new skills and face new challenges advocating for those who can’t advocate for themselves?
If you answered “yes” to these questions, then you might be a great fit at Parmele Disability Advocates! 
We offer competitive pay, a consistent 8am-5pm, Monday through Friday schedule with some flexible options, health insurance, 401(k) with matching contributions, and opportunities for growth in a fun and energetic work environment. At Parmele Disability Advocates, we use our knowledge of disability law, along with our compassionate hearts, to zealously advocate for our clients as they pursue disability benefits, and to inspire hope in our communities.
Experience
Experience in the legal field and knowledge of the Social Security Disability process are not required for a candidate entering the Call Center Representative role at Parmele Disability Advocates. We can and will teach you what you need to know to help us represent our clients well. Most of our staff started at Parmele with no prior experience in the legal field, and 99% of our staff were completely new to the world of disability when they started.
The key factors that we look for in Call Center Representatives are the Core Competencies and Skills that will lead them to grow into the role.
Competencies and Skills

A candidate for the Call Center Representative job role should possess the following qualities:

  • Attentiveness: Call Center Representatives at Parmele Disability Advocates possess a high level of attention to detail, the ability to spot errors, and are highly attentive to the needs of our clients.
  • Efficiency: Call Center Representatives at Parmele Disability Advocates complete tasks efficiently while also comprehending the purpose and importance of each task.
  • Customer Service: Call Center Representatives at Parmele Disability Advocates perform their work with a continuous focus on the client, whether they are actively engaging with the client or performing work on the client’s behalf.
  • Coachability: Call Center Representatives at Parmele Disability Advocates are eager to learn and appreciate constructive feedback and coaching that is given positively.
  • Technical Proficiency: Call Center Representatives at Parmele Disability Advocates are comfortable engaging with various software platforms to perform their duties including Microsoft Word and Microsoft Outlook; they are comfortable learning new technology platforms and catch on quickly.
  • Relational: Call Center Representatives at Parmele Disability Advocates perform their work while also realizing that they are part of a much larger group of people working toward the common goal of winning disability benefits for our clients.
  • Change Management: Call Center Representatives at Parmele Disability Advocates are flexible and can quickly change course when it is necessary to meet the needs of our clients or to comply with the evolving regulations of the Social Security Administration; they are able to cross-train in multiple areas to provide the best assistance to our clients.
  • Problem Solver: Call Center Representatives at Parmele Disability Advocates work under a Team Lead and a Manager, but they are also able to make independent decisions, calculate risks, and act within the guidelines of Parmele’s policies and operating procedures to solve problems.
 
Job Duties
Call Center Representatives will work on an inbound and outbound call center / case management team. They interact daily with clients who are waiting for their hearing to be scheduled. Their job duties include:

  • Answering inbound calls from clients and placing outbound calls
  • Researching the status of clients’ claims and providing them with status updates.
  • Documenting every client interaction through Parmele’s case management software.
  • Using pre-created documents in Parmele’s case management software to send documents to the client and/or the Social Security Administration.
  • Mailing, faxing, and/or emailing documents and information to clients, the Social Security Administration, and third parties.
  • Receiving, reviewing, and processing inbound mail for their assigned office, as required.

Apply Today!
If you're looking for a stable, full-time career where your work has a direct impact on people's lives, we'd love to hear from you. Apply today and take the first step toward a rewarding career with Parmele Disability Advocates.
Flexible work-from-home options available after successful completion of training.

Flexible work from home options available.