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Insurance Call Center Jobs in Kansas (NOW HIRING)

Brilliant Financial Staffing - IL

Be Seen First

Call Center Representative

Lenexa, KS · On-site

$20 - $23/hr

Health, dental, and vision insurance. 401(k) Role Overview: Brilliant Financial Staffing has been engaged in the search for Call Center Representatives for our client in the emergency restoration and ...

Radius Global Solutions

Call Center Rep (GS Apple)

Lenexa, KS · On-site

$15 - $18.75/hr

Join Our New Call Center Team Tired of the same old call center jobs? Here at Radius, we are ... Paid Training Benefits--Medical, Dental, Vision, Life Insurance, 401K w/ a match after 1 Yr. Paid ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$14.25 - $18/hr

Call Center Representative Classification: Non-Exempt, Full-time Reporting Relationship: Reports to ... Verifies patient information including demographics and medical/dental insurance coverage, as ...

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

Call Center Representative Classification: Non-Exempt, Full-time Reporting Relationship: Reports to ... Verifies patient information including demographics and medical/dental insurance coverage, as ...

Medix

Call Center Supervisor

Overland Park, KS · On-site

$31.25 - $32/hr

Job Summary Our client is seeking a Call Center Supervisor responsible for overseeing the daily ... Term Life Insurance Plan. Required Employment / Compliance Language Medix is an equal opportunity ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Kansas

Insurance Call Center information

See Kansas salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for insurance call center in Kansas is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.92 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Kansas? The most popular types of Insurance Call Center jobs in Kansas are:
What are popular job titles related to Insurance Call Center jobs in Kansas? For Insurance Call Center jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Kansas look for? The top searched job categories for Insurance Call Center jobs in Kansas are:
What cities in Kansas are hiring for Insurance Call Center jobs? Cities in Kansas with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,937 per year, or $15.4 per hour.

Call Center Representative - Customer Support

Enterprise Call Center

Wichita, KS • On-site

$15.25 - $19.75/hr

Other

PTO

Posted 20 days ago

Key responsibilities

  • Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

  • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

Job description

Call Center Representative – Customer Support

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications
  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments
Additional Information
  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles
  • All applicant information is kept confidential under EEO guidelines

Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Apply