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Insurance Assistant Jobs in Dubuque, IA (NOW HIRING)

HealthCheck360

Utilization Management Assistant

Dubuque, IA · On-site

$39K - $45K/yr

We are looking for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, LPN, CNA, Medical Assistants, or individuals with ...

HealthCheck360

Utilization Management Assistant

Dubuque, IA · On-site

$39K - $45K/yr

We are looking for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, LPN, CNA, Medical Assistants, or individuals with ...

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All JobsInsurance JobsInsurance Assistant JobsInsurance Assistant Jobs in Dubuque, IA

Insurance Assistant information

See Dubuque, IA salary details

$12

$19

$27

How much do insurance assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for insurance assistant in Dubuque, IA is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.78 per hour, depending on experience, location, and employer.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

More about Insurance Assistant jobs

What are the most commonly searched types of Insurance jobs in Dubuque, IA?

The most popular types of Insurance jobs in Dubuque, IA are:

What cities near Dubuque, IA are hiring for Insurance Assistant jobs?

Cities near Dubuque, IA with the most Insurance Assistant job openings:

Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in Dubuque, IA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,899 per year, or $19.2 per hour.

Insurance Customer Service Representative

Dubuque, IA • On-site

Access Dubuque
See more jobs at Access Dubuqueexternal

$18 - $25/hr

Other

Medical, PTO

Posted 24 days ago

Job description

Insurance Customer Service Representative

Express Employment Professionals

1 Positions

ID: 14572231

Posted On 07/23/2026

Job Overview

Express Employment Professionals is seeking candidates for a local insurance agency looking to add a dependable, detail-oriented team member. This position is ideal for someone with strong office and customer service skills who enjoys working with people and providing excellent customer service. Insurance experience is a plus but not required.

Responsibilities

  • Answer incoming phone calls and assist clients with questions

  • Provide excellent customer service in person, over the phone, and through email

  • Process paperwork and maintain accurate client records

  • Assist clients with policy changes and general insurance inquiries

  • Use Microsoft Word, Excel, and other office software to complete daily tasks

  • Resolve customer concerns with professionalism and attention to detail

  • Support daily office operations

Qualifications

  • Previous office, administrative, or customer service experience preferred

  • Strong phone and computer skills

  • Proficiency in Microsoft Word and Excel

  • Excellent organizational and problem-solving skills

  • Ability to learn new software and processes quickly

  • Willingness to obtain:

  • Property & Casualty Insurance License within the first 30 days of employment

  • Life & Health Insurance License within the first 60 days of employment

  • Current insurance license is a plus but not required

Job Details

  • Full-time position

  • Monday-Thursday: 8:00 AM - 5:00 PM

  • Friday: 8:00 AM - 4:30 PM

  • Paid for 40 hours per week

  • $18-$25/hour depending on experience

Primary Contact

1731509386103

Express Employment

Office,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Cosmetology/Massage Therapy/Spa

Customer Service

Insurance

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14572231

# Positions

1

Start Date

20260723

End Date

20261020

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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