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Insurance Account Representative Jobs in New Mexico

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Insurance Account Representative information

See New Mexico salary details

$25.7K

$48K

$69.3K

How much do insurance account representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for insurance account representative in New Mexico is $47,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does an insurance account representative do?

An insurance account representative is a sales agent that maintains and builds client relationships. Job duties often include finding new clients, resolving current customer problems, and recommending additional products or services. Someone in this career might cold-call or network to find potential customers. Qualifications include a high school diploma, sales skills, and work experience. Some employers may prefer a bachelor’s degree.

What does an insurance account representative do?

An Insurance Account Representative is responsible for assisting clients with their insurance needs, such as explaining policy options, processing applications, and handling policy renewals or changes. They act as a liaison between clients and insurance companies, ensuring customers understand their coverage and helping resolve any issues that arise. Additionally, they may be involved in sales, identifying opportunities to offer new policies or additional coverage to clients. Communication and customer service skills are essential in this role, as well as knowledge of various types of insurance products.

What are the key skills and qualifications needed to thrive as an insurance account representative, and why are they important?

To thrive as an Insurance Account Representative, you need strong customer service skills, knowledge of insurance products, and typically a relevant state insurance license. Familiarity with CRM software, policy management systems, and quoting tools is essential for efficiently managing accounts and processing applications. Excellent communication, relationship-building, and problem-solving abilities help you stand out in supporting clients and resolving their concerns. These skills are crucial for retaining clients, ensuring regulatory compliance, and driving sales growth in a competitive insurance market.

How does an insurance account representative typically collaborate with underwriters and clients to ensure effective policy management?

As an Insurance Account Representative, you serve as a vital link between clients and underwriters. You'll frequently communicate with underwriters to clarify coverage details, negotiate terms, and resolve issues, ensuring that policies meet client needs and compliance standards. On the client side, you'll answer questions, process policy changes, and provide ongoing support, often coordinating renewals and claims. This collaborative environment requires strong interpersonal and organizational skills, as you're expected to balance client advocacy with company guidelines.

What is the difference between Insurance Account Representative vs Insurance Customer Service Agent?

AspectInsurance Account RepresentativeInsurance Customer Service Agent
CredentialsLicenses, insurance knowledgeLicenses, insurance knowledge
Work EnvironmentOffice, client meetings, salesCall centers, office, client support
Employer & IndustryInsurance agencies, companiesInsurance companies, agencies
Primary FocusSelling policies, managing accountsAssisting clients, answering inquiries

Both roles require insurance licenses and industry knowledge. Insurance Account Representatives focus on sales and account management, while Insurance Customer Service Agents primarily handle client inquiries and support. The roles often overlap but differ mainly in their core responsibilities and interaction style with clients.

How do insurance account representatives get paid?

Insurance account representatives typically earn a combination of a base salary and commissions based on sales or policies they manage. They may also receive bonuses or incentives for meeting performance targets, and some employers offer benefits such as health insurance and retirement plans.
More about Insurance Account Representative jobs

What are popular job titles related to Insurance Account Representative jobs in NM?

For Insurance Account Representative jobs in NM, the most frequently searched job titles are:

Insurance Account Representative jobs near you
Infographic showing various Insurance Account Representative job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,979 per year, or $23.1 per hour.

Patient Account Representative

San Juan Regional Medical Center

Farmington, NM • On-site

$16 - $21/hr

Full-time

Re-posted 5 days ago

San Juan Regional Medical Center rating

6.4

Company rating: 6.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

755th of 1,061 rated hospitals

Job description

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider-we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.
The Patient Account Representative is part of a team of specialized staff that share an unsurpassed dedication to the community we serve, respecting individual contributions, we value excellence, integrity and continuous improvement. Our commitment to our patients and our values drives us to provide the financial resources essential to serve our community and SJRMC by identifying opportunities to attain reimbursement from third party payers.
Required Behaviors:
  • As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:
  • High School Diploma or equivalent
  • Computer experience
  • Ability to speak, read and write in English
  • Strong communication skills: verbal and listening, primarily in telephone conversation, and written
  • Ability to work with minimal supervision
  • Ability to interface ethically and professionally with all levels of management
  • Demonstrates ability to deliver quality work within tight deadlines.
  • Independent decision making and discretion.
  • Ten (10) key/calculator by touch proficiency

Preferred Qualifications:
  • One (1) year of experience in health care or insurance
  • Knowledge of third party reimbursement methodologies, especially in hospital setting
  • Knowledge of CPT/HCPCS coding
  • Previous Meditech experience
  • Medical Terminology

Duties and Responsibilities:
  • Document summary of communication in the inter facility system(s)
  • Maintain knowledge of changing insurance requirements through internal/external training and/or communication
  • Communicate additional information/requests needed to the appropriate personnel for further action
  • Use personal judgment and initiative to develop effective and constructive solutions per established Guide lines and policies
  • Manage, organize and update relevant data using database applications
  • Facilitate to expedite reimbursement
  • Works in conjunction with other facility departments
  • Transmits, works edits, rejections and follow up on pended claims. Works any and all necessary reports as needed
  • Acts as a resource to Patient Accounts staff regarding third party payer requirements and contractual issues
  • Analyze and interpret data from payers explanation of payments, to confirm proper reimbursement is made according to contract
  • Maintain knowledge of daily cashiering functions
  • Greeting customer, answering questions or providing directions always in such a way that positively affects the customers perception or experience
  • Each employee is responsible for implementing SJRMC's Service Standards into their daily work:

Safety, Courtesy, Effectiveness, and Stewardship
  • Other duties as assigned

Physical Demands and Environmental Work Conditions:
Physical Activities:
  • Extended sitting
  • Extended talking
  • Extended reading
  • Extended listening
  • Extensive repetitive motions of both hands, such as: wrist/hand movements, grasping, finger dexterity (as in typing, writing, faxing, filing, etc.)
  • Ability to lift up to 50 pounds.

Work Environment:
  • The typical noise level will vary from quiet to very loud
  • Occasional mild variance in room temperature

Sensory Requirements:
  • The employee will need adequate ability to see (both close and distant objects, adjust visual focus)
  • The employee will need adequate ability to hear (human speech, primarily telephone communication, verbal instructions, etc.)

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