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Insurance Account Manager Jobs in Worcester, MA (NOW HIRING)

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Insurance Account Manager information

See Worcester, MA salary details

$26.4K

$52.4K

$76.2K

How much do insurance account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for insurance account manager in Worcester, MA is $52,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $58,800.00 per year, depending on experience, location, and employer.

What is an insurance account manager?

The responsibilities of an insurance account manager revolve around the customer service aspect of insurance. You work with customers and clients to develop an ongoing relationship enabling future sales. You may also advise customers about policy changes and assist with claims. Your duties include answering customer inquiries about coverages and premiums. You also liaise with insurance providers and other members of the customer service team to make sure that your customers are getting adequate service and access to competitively priced insurance products.

What are the key skills and qualifications needed to thrive as an insurance account manager, and why are they important?

To thrive as an Insurance Account Manager, you need a solid understanding of insurance products, risk assessment, and customer relationship management, often supported by a relevant degree and state licensure. Familiarity with CRM software, policy management systems, and industry-specific tools like Applied Epic or Vertafore is typically required. Exceptional communication, negotiation, and organizational skills help build client trust and manage multiple accounts efficiently. These competencies are vital for delivering tailored insurance solutions, maintaining client satisfaction, and achieving sales targets in a competitive industry.

How does an insurance account manager typically collaborate with other departments to meet client needs?

Insurance Account Managers frequently work cross-functionally, coordinating with underwriting, claims, and customer service teams to ensure clients receive tailored coverage and smooth service. They act as the primary point of contact for clients, but rely on underwriters for policy approvals and claims adjusters for resolving issues. Strong communication and organizational skills are essential for managing client expectations and keeping all parties aligned. This collaborative approach helps to build client trust and ensures a high level of service.

What is the difference between Insurance Account Manager vs Insurance Underwriter?

AspectInsurance Account ManagerInsurance Underwriter
CredentialsLicenses, industry certifications (e.g., CPCU)Licenses, industry certifications (e.g., CPCU)
Work EnvironmentClient-facing, sales, customer serviceAnalytical, risk assessment, decision-making
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance companies, underwriting firms
Common Search & ComparisonYesYes

Insurance Account Managers focus on managing client relationships, sales, and policy servicing, while Insurance Underwriters evaluate risks and determine policy terms. Both roles require industry licenses and certifications, often work within insurance companies or agencies, and are frequently compared by job seekers in the insurance industry.

How much does an insurance account manager get paid?

Insurance account managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the employer. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does an insurance account manager do for an insurance company?

An insurance account manager oversees client accounts, manages policy renewals, and provides customer service to ensure client satisfaction. They coordinate with underwriters, handle claims, and may use CRM software to track client information. Strong communication and organizational skills are essential for success in this role.
More about Insurance Account Manager jobs

What are the most commonly searched types of Insurance Account jobs in Worcester, MA?

The most popular types of Insurance Account jobs in Worcester, MA are:

What job categories do people searching Insurance Account Manager jobs in Worcester, MA look for?

The top searched job categories for Insurance Account Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Insurance Account Manager jobs?

Cities near Worcester, MA with the most Insurance Account Manager job openings:

Insurance Account Manager jobs near you
Infographic showing various Insurance Account Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $52,403 per year, or $25.2 per hour.

Business (Commercial) Insurance Account Manager

Murphy Insurance Agency

Hudson, MA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Description

Join our dynamic team as a Business (Commercial) Insurance Account Manager!


Are you passionate about providing exceptional customer service and thrive in a collaborative environment? As a Business (Commercial) Insurance Account Manager with us, you'll be at the heart of our mission to deliver outstanding insurance solutions to our valued clients. We're looking for a proactive, team-oriented individual to help our clients navigate their insurance needs, grow lasting relationships, and contribute to our collective success.


The work schedule can be in-office (Hudson, MA) or hybrid. Work hours: M-Th 8am-4:30pm and F 8am-4pm.


Why You'll Love Working Here:

  • Team Spirit: Work alongside a supportive team dedicated to shared goals and professional growth.
  • Dynamic Role: Engage in diverse tasks, from educating clients and analyzing needs to cross-selling and nurturing long-term relationships.
  • Professional Development: Knowledge builds confidence. Enjoy opportunities for ongoing learning, including educational support and access to the latest industry insights.
  • Work-Life Balance: As a family owned business, we understand the importance of personal relationships with family and friends. Life is too short, so start the weekend early when we close at 4PM on Fridays, utilize your vacation and sick leave, and build your co-worker relationships during monthly office lunches.

What You'll Do:

  • Client Engagement: Inform and educate clients about their policy coverage, updates, and insurance needs, ensuring they understand their options and feel supported.
  • Proactive Management: Pre-qualify and analyze prospective business clients, prepare applications, and provide technical support in collaboration with our Producers.
  • Detail-Oriented Service: Review policies for accuracy, handle coverage changes, and manage renewals with attention to detail and a focus on client satisfaction.
  • Growth-Oriented Approach: Seek referrals, generate new business, and cross-sell additional services to enhance client relationships and business outcomes.
  • Stay Ahead: Keep abreast of industry trends, new products, and technology to continually improve your performance and knowledge.

Requirements

What We're Looking For:

  • Customer-Focused: A strong dedication to exceptional service and professionalism.
  • Industry Knowledge: Expertise in business insurance markets, products, and rating procedures.
  • Tech Savvy: Proficiency in agency management software, insurance rating software, and Microsoft Office; experience with Applied EPIC is a plus.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Adaptability: Ability to handle multiple priorities in a fast-paced environment.
  • Experience: At least 3+ years in business/commercial insurance account management, with a P&C license required. A college degree is desirable, and bilingual skills are a plus.

Benefits Include:

  • Comprehensive medical, dental, vision, and FSA plans
  • HRA plan covering a significant portion of your medical deductible
  • Company-paid life, STD, and LTD insurance
  • Other voluntary benefits (term & whole life, accident, critical illness)
  • 401(k) with company match (ROTH option too!)
  • Generous time off: vacation, sick, and 11 paid holidays
  • Educational support and professional development opportunities
  • Enjoy monthly office lunches and a supportive team environment

If you're ready to be part of a forward-thinking team where your contributions make a difference, apply today and embark on a rewarding career with us!

Apply