Instacart Support Jobs (NOW HIRING)

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

Overview

Since 2012, Instacart has been focused on making grocery delivery convenient, affordable, and accessible to everyone. We bring fresh groceries and everyday essentials to customers across the US and Canada from nearly 55,000 stores across 5,500 markets. Our mission is to create a world where everyone has access to the food they love, and to achieve that goal, we innovate in a wide range of areas including e-commerce, advertising, and fulfillment.

We use machine learning and Internet-scale data to elevate customer experience, improve efficiency, and reduce cost. As an example, we manage catalog data imported from hundreds of retailers, and we build product and knowledge graphs on top of the catalog data to support a wide range of applications including search and ads.

We are looking for talented Ph.D. students to have an internship in our fast moving team. You will have the opportunity to work on a very large scope of problems in search, ads, personalization, recommendation, fulfillment, product and knowledge graph, pricing, etc.

About the Team:

This is a general posting for multiple intern roles open across our various ML teams. You can find a blurb on each team below:

Economics Team: The Economics team at Instacart works on a range of interesting and challenging problems, from aligning the incentives in our multi-sided marketplace to analyzing the role of prices and product placement in our customers' decision-making. Some of the core areas of focus for our team include pricing, online advertising, uplift and long term value modeling, and general causal inference.

Search & Discovery ML: The Search and Discovery ML team at Instacart works alongside world-class engineers, data scientists, and product managers to shape the future of search technology at Instacart. They collaborate on building models that enhance relevance of all shopping surfaces, ranking, and personalization, delivering highly relevant results to users across the Instacart ecosystem. As part of the Search and Discovery ML team, you'll work on one of the most critical aspects of the business, helping customers connect with the right products. We are passionate about solving large-scale search challenges and creating innovative solutions that elevate the customer experience. (Recent publications 1, 2, 3, 4, 5).

Content AI Team: The Content AI team at Instacart works alongside world-class engineers, data scientists, and product managers to advance generative AI, recommendations, and catalog intelligence in grocery ecommerce. We build cutting-edge AI models that power real-time recommendations, feed ranking, and automated content generation, ensuring high-quality and engaging customer experiences. Beyond recommendations, we leverage generative AI and LLMs to enhance and enrich Instacart’s catalog, driving AI-powered product understanding and content creation at scale. As part of Content AI, you'll work on high-impact AI solutions, applying LLMs, agentic systems, and computer vision to tackle complex challenges. We are passionate about pushing the boundaries of generative AI to shape the future of ecommerce. If you're excited about building state-of-the-art AI systems, we’d love to have you on board!

Past internship contributions include:

Tensor-based complementary recommendations, published at IEEE Big Data 2021 (Paper) Enhancing sequence-based recommendations for long-tail products (Blog)

About the Job

Based on your passion and background, you may choose to work in a few different areas:

• Query understanding - Using cutting-edge NLP technologies to understand the intent of user queries.
• Search relevance and ranking - Improving search relevance by incorporating signals from various sources.
• Ads quality, pCTR, etc. - Improving ads revenue and ROAS.
• Knowledge graphs - Working on graph data management and knowledge discovery, and creating a natural language interface for data access.
• Fraud detection and prevention - Using cost sensitive learning to reduce loss.
• Pricing - Estimating willingness-to-pay, and optimizing revenue and user experience.
• Logistics - Optimization in a variety of situations, including supply/demand prediction, last mile delivery, in-store optimization, etc.

About You

Minimum Qualifications:

• Ph.D. student in computer science, mathematics, statistics, economics, or related areas.
• Strong programming (Python, C++) and algorithmic skills.
• Good communication skills. Curious, willing to learn, self-motivated, hands-on.

Preferred Qualifications:

• Ph.D. student at a top tier university in the United States
• Prior internship/work experience in the machine learning space

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role.