ZipRecruiter

Log In

1

Instacart Support Jobs (NOW HIRING)

Instacart

Director, Enterprise Product Marketing

A global market entry foundation, with regional strategies developed and tested that support Instacart Enterprise's expansion beyond existing markets. The secret ingredients we're looking for You are ...

next page

Showing results 1-20

All JobsInstacart Support Jobs

Instacart Support information

See salary details

$14

$26

$44

How much do instacart support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for instacart support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Instacart Support?

Instacart Support refers to the customer service team that assists users, shoppers, and retail partners with any issues or questions related to the Instacart platform. The support team can help with problems such as order issues, billing questions, technical difficulties, and account management. Instacart Support can be reached through various channels, including in-app chat, email, and phone support. Their goal is to ensure a smooth shopping and delivery experience for all parties involved.

What are the key skills and qualifications needed to thrive as an Instacart Support representative?

To thrive as an Instacart Support representative, you need strong communication skills, customer service experience, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Patience, empathy, and multitasking are vital soft skills for handling diverse customer inquiries and resolving issues efficiently. These skills are crucial to ensure customer satisfaction, timely resolution of problems, and a positive brand experience.

What are common challenges Instacart Support representatives face, and how can they effectively manage them?

Instacart Support representatives often encounter challenges such as handling high volumes of inquiries during peak shopping times, addressing diverse customer issues quickly, and resolving complex order-related problems. To manage these effectively, it's important to stay organized, communicate clearly, and remain patient under pressure. Support reps also benefit from leveraging internal knowledge bases, collaborating closely with other departments like Shopper Operations, and seeking feedback to continuously improve their problem-solving skills.

What is the difference between Instacart Support vs Instacart Customer Service Representative?

AspectInstacart SupportInstacart Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or on-site support centersRemote or call center environment
Employer & Industry UsagePart of Instacart's support team for shoppers and customersCustomer-facing role within Instacart's service team
Common Search & ComparisonFocuses on technical support and issue resolutionFocuses on customer inquiries and service issues

Instacart Support primarily handles technical issues, order problems, and platform assistance for shoppers and customers, often requiring troubleshooting skills. In contrast, Instacart Customer Service Representatives focus on addressing customer inquiries, order status, and service concerns, emphasizing communication skills. Both roles are essential for maintaining customer satisfaction but differ in their specific responsibilities and skill sets.

What states have the most Instacart Support jobs?

States with the most job openings for Instacart Support jobs include:

What job categories do people searching Instacart Support jobs look for?

The top searched job categories for Instacart Support jobs are:

Instacart Support jobs near you
Infographic showing various Instacart Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Sales Development Representative II, Local Independent Grocery - Chicago

Instacart

Chicago, IL • On-site

$27.88 - $29.33/hr

Full-time

Re-posted yesterday

Instacart rating

7.1

Company rating: 7.1 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

28th of 64 rated delivery companies

Job description

We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
As we continue our rapid growth, we are looking to grow our Local Independent Grocery team within Strategic Partnerships. We are hiring a Sales Development Representative to identify, contact, and qualify independent retailers as potential partners for Instacart, as well as close small business opportunities.The Sales Development Representative will play a critical role in managing leads through the pipeline by setting meetings, following up with prospects, and driving progress toward partnership goals.
We are seeking someone with excellent communication skills, a strong work ethic, and a proven track record of success in sales or business development. If you are a self-motivated individual with a passion for building impactful partnerships and supporting the success of independent retailers, we encourage you to apply.
About the Team:
The Sales Development Representative (SDR) team is focused on engaging independent retailers and setting meetings to help them explore the opportunities available on the Instacart Marketplace. By building strong relationships and identifying retailers ready to grow their online presence, SDRs play a vital role in connecting businesses to Instacart's platform. Whether working with grocery, alcohol, or other retail businesses, the team is dedicated to helping retailers expand their reach and meet the needs of their customers through Instacart's ecosystem.
ABOUT THE JOB
  • Prospect and engage independent retailers to join the Instacart Marketplace.
  • Opportunity to manage the end-to-end sales cycle for small opportunities
  • Use cold calls and emails to identify new opportunities, drive value, and establish meaningful relationships with local retailers.
  • Strong problem-solving, solution mapping and negotiation skills
  • Time management and organizational skills with the ability to prioritize a strong go to market strategy
  • Work independently while collaborating with the team to achieve individual and team objectives.
  • Flexibility and adaptability to change
  • A strong desire to learn and grow in the sales field
  • strong verbal and written communication skills to effectively engage retailers and convey Instacart's value proposition.
  • Developing sales collateral, case studies, and custom 'stories' to translate benefits of Instacart's platform to independent retailers

ABOUT YOU
Minimum Qualifications
  • Previous experience in a sales or business development role
  • Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships.
  • Proven track record of meeting or exceeding sales targets and KPIs.
  • Excellent organizational and project management skills.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications
  • Strong knowledge of the grocery industry, including market trends and operational challenges.
  • Experience selling SaaS solutions to drive retailer success is a plus.
  • Familiarity with CRM software (e.g., Salesforce) and sales engagement tools.

#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$27.88-$29.33 USD
WA
$26.44-$27.89 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$25.48-$26.93 USD
All other states
$23.08-$24.28 USD

What Instacart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Instacart logo

About Instacart

Sourced by ZipRecruiter

Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

2012

View All Instacart Jobs

Apply