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Instacart Support Jobs (NOW HIRING)

Instacart

Bilingual Customer Experience Specialist

$17.50 - $22.50/hr

Overview The Customer Experience (CX) team sits at the center of Instacart's support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct ...

Instacart

Bilingual Customer Experience Specialist

OR · On-site +1

$17 - $22/hr

Overview The Customer Experience (CX) team sits at the center of Instacart's support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct ...

Instacart

Director, Enterprise Product Marketing

A global market entry foundation, with regional strategies developed and tested that support Instacart Enterprise's expansion beyond existing markets. The secret ingredients we're looking for You are ...

Instacart

Staff Software Engineer, Orders Platform

Instacart has become a lifeline for millions of people, and we're building the team to help push ... In this role, you will help define and drive the architectural strategy for systems that support ...

Instacart

Senior Product Manager, Advertiser Experience

$129K - $170K/yr

... Instacart Ads campaigns, and building the reporting and insights experiences that make that possible. * Own and evolve core platform capabilities that support all stages of the advertiser journey ...

Instacart

Director, IT Operations

San Francisco, CA · On-site +1

Overview Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and ...

Instacart

Director, Enterprise Product Marketing

OR · On-site +1

A global market entry foundation, with regional strategies developed and tested that support Instacart Enterprise's expansion beyond existing markets. The secret ingredients we're looking for You are ...

Instacart

Retail Partner Lead

A portfolio of retail partners is managed with clear end-to-end ownership, high-quality support, and measurable long-term partnership success as the primary strategic contact at Instacart. * Growth ...

Instacart

Government Affairs Manager II, Northwest

$191K - $201K/yr

Instacart has become a lifeline for millions of people, and we're building the team to help push ... to support strategic policy objectives, including active representation in trade associations.

Instacart

Senior Data Engineer II, Finance

$108K - $147K/yr

These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also ...

Instacart

Retail Lead, Sales Development

$124K - $157K/yr

Instacart has become a lifeline for millions of people, and we're building the team to help push ... sales targets, supported by hands-on coaching in sales best practices, cold outreach, and the ...

Instacart

Senior Strategic Finance Manager, Retailer

$111K - $152K/yr

Why this role is on the menu Instacart's Strategic Finance team partners across the business to drive disciplined growth and long-term value creation. Within this group, the Retailer pod supports our ...

Instacart

Director, Compensation

$127K - $175K/yr

Instacart has become a lifeline for millions of people, and we're building the team to help push ... Proven track record directly supporting large R&D or Engineering functions, with experience ...

Instacart

Senior Product Manager, In-Store Tasks

$221K - $233K/yr

Instacart has become a lifeline for millions of people, and we're building the team to help push ... You will partner with enterprise sales and retailer success teams to support partner onboarding ...

Instacart

Senior Product Manager, Advertiser Experience

OR · On-site +1

$126K - $166K/yr

... Instacart Ads campaigns, and building the reporting and insights experiences that make that possible. * Own and evolve core platform capabilities that support all stages of the advertiser journey ...

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Instacart Support information

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$14

$26

$44

How much do instacart support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for instacart support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Instacart Support?

Instacart Support refers to the customer service team that assists users, shoppers, and retail partners with any issues or questions related to the Instacart platform. The support team can help with problems such as order issues, billing questions, technical difficulties, and account management. Instacart Support can be reached through various channels, including in-app chat, email, and phone support. Their goal is to ensure a smooth shopping and delivery experience for all parties involved.

What are the key skills and qualifications needed to thrive as an Instacart Support representative?

To thrive as an Instacart Support representative, you need strong communication skills, customer service experience, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Patience, empathy, and multitasking are vital soft skills for handling diverse customer inquiries and resolving issues efficiently. These skills are crucial to ensure customer satisfaction, timely resolution of problems, and a positive brand experience.

What are common challenges Instacart Support representatives face, and how can they effectively manage them?

Instacart Support representatives often encounter challenges such as handling high volumes of inquiries during peak shopping times, addressing diverse customer issues quickly, and resolving complex order-related problems. To manage these effectively, it's important to stay organized, communicate clearly, and remain patient under pressure. Support reps also benefit from leveraging internal knowledge bases, collaborating closely with other departments like Shopper Operations, and seeking feedback to continuously improve their problem-solving skills.

What is the difference between Instacart Support vs Instacart Customer Service Representative?

AspectInstacart SupportInstacart Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or on-site support centersRemote or call center environment
Employer & Industry UsagePart of Instacart's support team for shoppers and customersCustomer-facing role within Instacart's service team
Common Search & ComparisonFocuses on technical support and issue resolutionFocuses on customer inquiries and service issues

Instacart Support primarily handles technical issues, order problems, and platform assistance for shoppers and customers, often requiring troubleshooting skills. In contrast, Instacart Customer Service Representatives focus on addressing customer inquiries, order status, and service concerns, emphasizing communication skills. Both roles are essential for maintaining customer satisfaction but differ in their specific responsibilities and skill sets.

Does Instacart Support allow remote work?

Instacart Support roles are typically performed on-site or through a remote setup depending on the company's policies and the specific position. Some customer service positions may offer remote work options, especially for support agents, but availability varies by location and role requirements.

What states have the most Instacart Support jobs?

States with the most job openings for Instacart Support jobs include:

What job categories do people searching Instacart Support jobs look for?

The top searched job categories for Instacart Support jobs are:

Infographic showing various Instacart Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Bilingual Customer Experience Specialist

Remote

Instacart
Technology, Communication and Media • 10K+ employees
Learn more about Instacartexternal

$17.50 - $22.50/hr

Full-time

Posted 20 days ago

Instacart rating

6.4

Company rating: 6.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

Job description

We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
The Customer Experience (CX) team sits at the center of Instacart's support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps.
We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience.
About the Job
  • This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We are currently hiring for a variety of shifts, including mid-day, and evening coverage, to ensure we provide seamless service throughout the day. Schedule flexibility-including availability for evenings, weekends, and holidays-is essential to meeting the diverse needs of our community.
  • Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time, consistently delivering clear, empathetic, and efficient support.
  • Navigate and execute complex workflows using established tools, policies, and knowledge base content to resolve a wide range of order and account issues.
  • Resolve edge cases by carefully following documented procedures, seeking guidance when needed, and escalating to the appropriate teams when issues fall outside standard paths.
  • Conduct thorough investigations into customer issues-reviewing account history, order details, and prior interactions-to ensure accurate and fair outcomes.
  • Create internal transfer tickets and document cases with clear, detailed notes so downstream teams have the context they need to resolve issues efficiently.
  • Proactively identify patterns, pain points, and process gaps in day-to-day work, and provide concrete suggestions and recommendations to supervisors and pillar leadership.
  • Act as a positive team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment.
  • Surface emerging issues and operational challenges (such as tooling bugs, policy ambiguities, or contact spikes) to leadership quickly and with clear examples, helping the team respond and adapt in real time.

About You
Minimum qualifications
  • High school diploma or equivalent (some college or specialized training a plus)
  • 1+ year in a customer-facing role (support, retail, hospitality, call center, etc.) with a track record of strong service
  • Fluency in Spanish, both spoken and written
  • Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-paced, metrics-driven environment
  • Exceptional written and verbal communication skills, including clear documentation of cases and transfers, attention to detail and ability to follow established workflows
  • Problem-solving mindset with the ability to investigate issues, interpret account/order details, and make sound judgments within policy
  • Emotional intelligence and resilience when dealing with upset or frustrated customers and complex situations
  • Basic technical proficiency (navigating multiple systems, CRM tools, browser-based applications, and common productivity tools like Google Workspace)
  • Schedule flexibility to support evenings, weekends, and holidays based on business needs
  • Comfort working with AI-assisted tools and willingness to adopt new technologies that enhance customer support workflows and drive efficiency

Preferred qualifications
  • Experience in a contact center or multi-channel support environment (phone + chat + email)
  • Prior exposure to complex, policy-heavy workflows (e.g., financial services, logistics, e-commerce, or marketplaces)
  • Familiarity with CRM and contact center tools (Salesforce, Genesys/Ujet, Zendesk, etc.)
  • Demonstrated experience surfacing trends or issues to leadership and proposing improvements
  • Proven ability to work collaboratively on a team, share best practices, and provide peer support or informal mentorship

Work Schedule
  • 40 hours per week.
  • Regular Schedule:
    • Wednesday to Sunday, 10:00 AM - 7:00 PM ET

#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offeringshere.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$20.67-$21.88 USD
WA
$19.71-$20.92 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$19.23-$20.19 USD
All other states
$17.31-$18.27 USD

What Instacart employees say

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About Instacart

Sourced by ZipRecruiter

Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

2012

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