Job Description โ Inside Sales Associate / Customer Service Representative
**Location:** Houston, TX (Onsite)
**Experience Required:** 5โ7 years in inside sales or customer service roles
**CRM Tools:** Bitrix24 (preferred) or equivalent platforms
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Position Summary:
Slick Blinds is seeking a highly motivated and experienced Inside Sales Associate / Customer Service Representative to join our Houston, TX team. You will manage inbound sales calls, lead qualification, customer communications from inquiry to order, warranty support, and assist with walk-in customers and administrative office duties. This is a customer-facing, multi-functional role ideal for a self-starter who thrives in a dynamic environment.
Key Responsibilities:
Inbound Sales & Lead Management
ยทย ย ย ย ย ย Handle incoming calls, emails, website inquiries, and referrals.
ยทย ย ย ย ย ย Qualify and nurture leads using predefined criteria (location, product interest, budget).
ยทย ย ย ย ย ย Schedule in-home design consultations and assign to field sales team.
ยทย ย ย ย ย ย Provide product info, pricing guidance, and address sales-related inquiries.
ยทย ย ย ย ย ย Enter and maintain accurate CRM records (Bitrix24 or equivalent).
Customer Communication & Order Management
ยทย ย ย ย ย ย Act as the single point of contact from initial inquiry through order completion.
ยทย ย ย ย ย ย Update clients on quotes, selections, approvals, and order timelines.
ยทย ย ย ย ย ย Coordinate between customers, sales reps, vendors, and operations.
ยทย ย ย ย ย ย Follow up on proposals and document order approvals in the CRM.
Post-Sales & Warranty Support
ยทย ย ย ย ย ย Assist with post-installation service issues, warranty claims, and support tickets.
ยทย ย ย ย ย ย Work closely with operations to resolve customer complaints quickly.
ยทย ย ย ย ย ย Ensure high customer satisfaction throughout the post-sale process.
Front Desk & Walk-In Support
ยทย ย ย ย ย ย Welcome and assist walk-in clients with professionalism and product knowledge.
ยทย ย ย ย ย ย Answer product and scheduling inquiries from office visitors.
ยทย ย ย ย ย ย Maintain the showroom and reception area in an organized, client-friendly condition.
Office Administrative Support
ยทย ย ย ย ย ย Assist with general office duties such as filing, document prep, and inventory coordination.
ยทย ย ย ย ย ย Support other departments with data entry, report creation, and basic logistics tasks.
ยทย ย ย ย ย ย Help with office maintenance, shipments, and coordination of service providers.
Required Qualifications:
ยทย ย ย ย ย ย 5โ7 years experience in inside sales, customer service, or related roles.
ยทย ย ย ย ย ย Hands-on experience with CRM software such as Bitrix24, Zoho, Salesforce, or similar.
ยทย ย ย ย ย ย Excellent verbal and written communication; professional phone/email etiquette.
ยทย ย ย ย ย ย Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.
ยทย ย ย ย ย ย Proficiency in Microsoft Office or Google Workspace tools.
ยทย ย ย ย ย ย Strong interpersonal skills with a client-first attitude.
Preferred Experience:
ยทย ย ย ย ย ย Background in home improvement, window treatments, or interior design-related industries.
ยทย ย ย ย ย ย Experience in showroom or design sales support.
ยทย ย ย ย ย ย Familiarity with order processing and installation coordination workflows.
Key Traits Weโre Looking For:
ยทย ย ย ย ย ย Customer-focused and empathetic.
ยทย ย ย ย ย ย Proactive communicator and confident problem-solver.
ยทย ย ย ย ย ย Detail-driven and committed to excellence.
ยทย ย ย ย ย ย Team player with a hands-on approach to service and admin support.
ยทย ย ย ย ย ย Capable of handling fast-paced environments with professionalism.
lick Blinds is your premier destination for elegant and innovative window treatments, proudly serving the Greater Houston, TX area and beyond. With 16+ locations nationwideโincluding Prosper, San Antonio, Raleigh, and Charlotteโwe specialize in transforming homes through sophisticated design and precision craftsmanship.
What sets Slick Blinds apart is our unwavering commitment to quality and customer satisfaction. As authorized dealers of reputable brands and manufacturers, we deliver products that are stylish, durable, and competitively priced. From selection to installation, our friendly and knowledgeable teams ensure every client enjoys a seamless, high-touch experience
Experience the perfect blend of beauty, innovation, and affordabilityโredefine your view with Slick Blinds.