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Inside Account Manager Jobs in Virginia (NOW HIRING)

Towne Bank

Account Manager - Personal Lines

Norfolk, VA · Hybrid

$50K - $60K/yr

The Account Manager is responsible for providing professional service and insurance solutions to ... We value and respect the impact our colleagues make every day both inside and outside our ...

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Inside Account Manager information

See Virginia salary details

$32.7K

$58.8K

$93.2K

How much do inside account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for inside account manager in Virginia is $58,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $64,900.00 per year, depending on experience, location, and employer.

What is an inside account manager?

An Inside Account Manager is a sales professional who manages client accounts from within the office rather than meeting clients face-to-face. They are responsible for building and maintaining relationships with customers, identifying their needs, and offering solutions or products that fit those needs. Inside Account Managers often use phone calls, emails, and virtual meetings to communicate with clients, handle inquiries, and close sales. Their goal is to increase customer satisfaction and drive revenue growth for their company.

What is the difference between Inside Account Manager vs Customer Success Manager?

AspectInside Account ManagerCustomer Success Manager
Primary FocusManaging existing client accounts, upselling, and retentionEnsuring customer satisfaction, onboarding, and long-term success
Work EnvironmentOffice-based, client communication via phone/emailOffice or remote, proactive engagement with clients
Required CredentialsSales or account management experience, communication skillsCustomer service background, relationship management skills
Industry UsageCommon in SaaS, tech, and B2B salesPrevalent in SaaS, tech, and service industries

While both roles focus on client relationships, the Inside Account Manager primarily handles account growth and retention through sales activities, whereas the Customer Success Manager emphasizes customer satisfaction and long-term success. Both roles require strong communication skills and industry knowledge, but their core objectives differ slightly.

What are the key skills and qualifications needed to thrive as an inside account manager, and why are they important?

To thrive as an Inside Account Manager, you need strong sales acumen, relationship management skills, and a background in business or a related field. Proficiency with CRM systems like Salesforce, sales enablement tools, and sometimes industry-specific certifications are commonly required. Exceptional communication, problem-solving, and organizational skills help build client trust and manage multiple accounts efficiently. These abilities are crucial for driving revenue growth, maintaining client satisfaction, and achieving sales targets in a competitive environment.

How much does an inside account manager get paid?

Inside account managers typically earn a median annual salary between $50,000 and $70,000, with additional commissions or bonuses based on sales performance. Salaries can vary depending on experience, industry, and location, and the role often requires strong communication and CRM skills.

How does an inside account manager typically collaborate with outside sales teams to achieve sales targets?

Inside Account Managers often work closely with outside sales representatives to coordinate strategies and ensure a seamless customer experience. While inside managers handle remote communications, follow-ups, and account maintenance, they regularly share insights and leads with their field counterparts. This collaboration helps align goals, prevents overlaps, and maximizes opportunities for upselling or cross-selling. Effective teamwork and regular communication between the two roles are key to meeting shared revenue goals and building strong client relationships.
What are the most commonly searched types of Inside Account jobs in Virginia? The most popular types of Inside Account jobs in Virginia are:
What are popular job titles related to Inside Account Manager jobs in Virginia? For Inside Account Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Inside Account Manager jobs in Virginia look for? The top searched job categories for Inside Account Manager jobs in Virginia are:
What cities in Virginia are hiring for Inside Account Manager jobs? Cities in Virginia with the most Inside Account Manager job openings:
Inside Account Manager jobs near you
Infographic showing various Inside Account Manager job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,783 per year, or $28.3 per hour.

Account Manager - Personal Lines

Towne Family of Companies

Glen Allen, VA • On-site

$50K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Account Manager

Join us at Towne Insurance! Your Career. Your Future. Your Towne.

Towne Insurance is hiring an Account Manager to join our Personal Lines team. This position can be located in Norfolk, Newport News, Richmond, or Williamsburg. The Account Manager is responsible for providing professional service and insurance solutions to new and existing clients by processing their insurance requests promptly and accurately.

The good-faith compensation range for this role is expected to be $50,000 to $60,000, based on the role, market, internal equity, and candidate qualifications.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About the Role

  • Answers telephone calls from insured customers and inquiries about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
  • Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.
  • Processes policy transactions according to company procedures.
  • Follows all procedures as outlined in the Personal Lines Procedure Manual.
  • Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic).
  • Ensures client and policy information is current on the Epic system and all required documentation procedures are completed.
  • Maintain active P & C License status and increase insurance knowledge by attending carrier meetings and continuing education classes.
  • Attends internal office meetings and training as necessary.
  • Assists other team members as needed.
  • Dependable and punctual.
  • Handles other duties as assigned.
  • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

Skills and experience you'll need:

We seek a candidate with an active P&C license. We also seek the following:

  • Excellent oral and written communication skills.
  • Strong attention to detail.
  • Must be dependable, reliable, and punctual.
  • Strong call management skills, including active listening and speaking clearly.
  • Basic computer skills, including adapting to third-party systems and software applications.
  • Prior insurance industry experience.
  • Ability to work well independently and as part of a team.

Bonus points if you have:

  • Previous experience with insurance software and related systems
  • Previous experience with or training in Microsoft Office products
  • Experience with agency management systems, preferably Applied Epic.
  • Strong problem-solving skills.
  • ACSR and/or CISR designations preferred.

What we offer:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Health, vision, dental, and Employee Assistance Program
  • Paid time off to include holidays, PTO, sick leave, and bereavement
  • Profit Sharing
  • Continuing education opportunities
  • 401K & Employer Matching
  • Employee discounts
  • Identity theft protection
  • Tuition Reimbursement
  • Paid Training Opportunities
  • Paid Parental Leave
  • Wellness Plan
  • Volunteer Opportunities

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

Apply