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Inmate Services Jobs (NOW HIRING)

County of Orange

Head Institutional Cook

Santa Ana, CA · On-site

$61K - $82K/yr

THE DIVISION The Inmate Services Division includes Commissary Operations, Food Services and Correctional Programs. The Division provides quality products, professional services, and nutritional meals ...

Fulton County

CHIEF JAILER

Atlanta, GA

$135K - $183K/yr

Directs detention support operations including medical coordination, mental health services, food services, maintenance, inmate programs, and records management. Ensures compliance with PREA, ADA ...

Orange County, CA

Head Institutional Cook

Santa Ana, CA · On-site

$61K - $82K/yr

THE DIVISION The Inmate Services Division includes Commissary Operations, Food Services and Correctional Programs. The Division provides quality products, professional services, and nutritional meals ...

County of Orange

Institutional Cook

Santa Ana, CA

$55K - $74K/yr

THE DIVISION The Inmate Services Division includes Commissary Operations, Food Services and Correctional Programs. The Division provides quality products, professional services, and nutritional meals ...

Orange County, CA

Institutional Cook

Santa Ana, CA · On-site

$55K - $74K/yr

THE DIVISION The Inmate Services Division includes Commissary Operations, Food Services and Correctional Programs. The Division provides quality products, professional services, and nutritional meals ...

Fulton County, GA

CHIEF JAILER

Atlanta, GA · On-site

$135K - $183K/yr

... inmate services, transportation, medical coordination, classification, compliance, and administrative operations. The ideal candidate is a decisive leader with deep knowledge of modern correctional ...

Otsego County

Corrections Officer

Gaylord, MI

$22.66 - $27.86/hr

Participates in inmate services and programming, food service staffing and jail supervision. Examples of Duties An employee in this position may be called upon to do any or all of the following ...

Otsego County, MI

Corrections Officer

Gaylord, MI · On-site

$22.66 - $27.86/hr

Participates in inmate services and programming, food service staffing and jail supervision. Examples of Duties An employee in this position may be called upon to do any or all of the following ...

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All JobsInmate Services Jobs

Inmate Services information

See salary details

$9

$25

$62

How much do inmate services jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inmate services in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $27.16 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by professionals working in inmate services, and how can they be addressed?

Professionals in Inmate Services often encounter challenges such as managing high caseloads, addressing the diverse needs of incarcerated individuals, and balancing security protocols with the delivery of support programs. Effective communication, strong organizational skills, and resilience are essential to handle these demands. Collaboration with correctional officers, counselors, and external agencies is also key to ensuring the well-being and successful rehabilitation of inmates. Regular training and peer support can help staff stay updated on best practices and reduce job-related stress.

What are the key skills and qualifications needed to thrive in inmate services, and why are they important?

To thrive in Inmate Services, you need knowledge of correctional procedures, case management, and a background in criminal justice or social work. Familiarity with inmate management systems, incident reporting tools, and relevant certifications like CPR or crisis intervention training is often required. Strong interpersonal skills, conflict resolution, and cultural sensitivity help foster positive interactions and manage challenging situations. These skills ensure safety, effective rehabilitation, and compliance within correctional facilities.

What is inmate services?

Inmate Services refer to the various programs, resources, and support provided to individuals incarcerated in correctional facilities. These services can include educational programs, vocational training, mental health counseling, substance abuse treatment, religious services, and assistance with reentry into society. The goal of Inmate Services is to support rehabilitation, help reduce recidivism, and ensure the well-being of inmates during their incarceration.

What is the difference between Inmate Services vs Correctional Officers?

AspectInmate ServicesCorrectional Officers
Primary RoleAssist inmates with rehabilitation, programs, and support servicesMaintain security, supervise inmates, and enforce rules
Required CredentialsRelevant certifications in counseling or social work often preferredHigh school diploma or GED, training certification
Work EnvironmentInside correctional facilities, focusing on inmate interactionInside correctional facilities, focusing on security and supervision
Employer & Industry UsagePrisons, jails, detention centersPrisons, jails, detention centers

While both roles operate within correctional facilities, Inmate Services focuses on inmate rehabilitation and support, whereas Correctional Officers primarily ensure security and order. Understanding these differences helps in choosing the right career path or job search focus.

More about Inmate Services jobs
What states have the most Inmate Services jobs? States with the most job openings for Inmate Services jobs include:
What job categories do people searching Inmate Services jobs look for? The top searched job categories for Inmate Services jobs are:
Inmate Services jobs near you
Infographic showing various Inmate Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,782 per year, or $25.4 per hour.

Inmate Support Specialist

Combined Public Communications

Cold Spring, KY

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Description: Inmate Support Specialist
Department: Tech Support
Reports To: Tech Support Manager
Position Summary
The Inmate Support Specialist is responsible for providing inmate-facing support for CPC products, services, and account-related requests. This role includes answering inmate support calls, completing required verification, reviewing Chirp and AXXS Support messages, working inmate support tickets and voicemails, and using CPC systems to research and document requests. The Specialist is expected to resolve requests, follow established procedures, and escalate issues when appropriate.
Key Responsibilities
  • Answer inbound inmate and resident support calls with professionalism, patience, and clear call control.
  • Follow CPC policies for verification, privacy, prohibited actions, account security, and facility-specific support rules.
  • Research and resolve inmate inquiries, including fund transfers, account setup, purchases, dropped call reviews, dialing assistance, device login issues, and approved reset requests.
  • Review and respond to support messages accurately and within expected service standards.
  • Monitor and respond to inmate support tickets using established queue processes.
  • Ensure calls, tickets, and support messages are updated, tracked, and closed with proper documentation.
  • Use of CPC software and internal resources, including Backoffice, Fusion, Monday, CPC View, AXXS tools, products, Teams updates, manuals, and support resource sheets, to research and document issues.
  • Document request details, actions taken, notes added, resolution, and escalation details in the appropriate system.
  • Identify repeat issues, unusual activity, potential misuse, service concerns, or customer-impacting risks and report them to management or the appropriate escalation team.
  • Escalate requests that require additional technical review, policy guidance, facility involvement, or another department’s support.
  • Stay current on CPC product changes, system updates, known issues, and support procedure changes.
  • Collaborate with other departments when support issues require additional review.
Qualifications
  • Customer service, call center, and support experience preferred.
  • Experience in the corrections-industry is a plus but not required.
  • Ability to learn CPC systems, internal software, products, support resources, and ticketing processes.
  • Basic comfort researching account information and following documented procedures.
  • Ability to follow verification, privacy, and security procedures consistently.
Non-Technical Requirements
  • Strong communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and sound judgment.
  • High level of accountability and follow-through.
  • Team-oriented mindset with a focus on continuous improvement.
Employment Type amp; Benefits:
This is a full-time position offering a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • Ancillary Benefits
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • PTO

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