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Initial Loss Reporting Associate Jobs (NOW HIRING)

Hilb Group

Stop Loss Analyst

Canton, MA · On-site

$72K/yr

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven ... This position will report to our agency located in either Cranson, RI, Farmington, CT, Mansfield ...

Hilbgroup

Stop Loss Analyst

Cranston, RI · Hybrid

$72K/yr

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven ... This position will report to our agency located in either Cranson, RI, Farmington, CT, Mansfield ...

Hilbgroup

Stop Loss Analyst

Canton, MA · Hybrid

$72K/yr

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven ... This position will report to our agency located in either Cranson, RI, Farmington, CT, Mansfield ...

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Initial Loss Reporting Associate information

What is an initial loss reporting associate?

Initial Loss Reporting Associates are professionals who handle the first stage of insurance claims by gathering and documenting information about incidents or losses reported by policyholders. They act as the initial point of contact, collecting essential details to initiate the claims process and ensuring all necessary data is entered accurately into the system. Their work helps streamline the claims workflow and provides support to both customers and claims adjusters. Strong communication and organizational skills are important in this role.

What are the key skills and qualifications needed to thrive as an initial loss reporting associate, and why are they important?

To thrive as an Initial Loss Reporting Associate, you need strong attention to detail, organizational skills, and a foundational understanding of insurance or claims processes, often supported by a high school diploma or relevant experience. Familiarity with claims management software, data entry systems, and sometimes telephony tools is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively gather information and reassure policyholders during stressful situations. These skills are crucial for ensuring accurate, timely loss reporting and upholding customer trust in the claims process.

What are some common challenges faced by an initial loss reporting associate, and how can they be managed effectively?

Initial Loss Reporting Associates often encounter challenges such as managing high volumes of claims during peak periods and ensuring accurate documentation under tight deadlines. Staying organized and leveraging claim management software can help maintain efficiency and reduce errors. Clear communication with claimants and internal teams is also essential to gather complete information and resolve issues quickly. Proactive time management and regular training on evolving procedures can further support success and professional growth in this dynamic environment.
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Infographic showing various Initial Loss Reporting Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Claims Loss Reporting Specialist

American Automobile Association (AAA)

Coppell, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

229th of 309 rated insurance

Job description

Claims Loss Reporting Specialist

This is an Onsite/In-office Position in Coppell, TX
Job Summary
The Claims Loss Report Specialist is a para-professional position within the Claims Call Center Operation. This position is the first contact for claimants, primarily via inbound calls. The position receives and documents first notice of loss, takes overflow calls, and answers low complexity claims related questions for the Claims department while delivering a totally satisfying member experience through exceptional customer service. When service requests are beyond the position's training, appropriate point of contact is determined, and callers are redirected appropriately.
Job Duties

  • Answer incoming calls for the Claims business unit and/or make routine telephone calls. Receive and accurately document first notice of loss calls

  • Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.

  • Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members.

  • Explain and evaluate benefits, coverages, and claims process involving glass claims.

  • Take overflow calls and answer low complexity claims related questions. Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.

  • Demonstrate appropriate knowledge and use of the Claims systems.

  • Answer member requests for general membership information and/or refer to appropriate parties.


Qualifications

  • Associates or Bachelor's Degree or a Combination of experience and education

  • 1-3 years Call center customer service. Required

  • Demonstrated proficiency in customer service required.

  • Successful completion of foundation training required.

  • English language fluency required.

  • Professional communication skills required, both written and oral.

  • Proficiency in using Microsoft Office software, including Outlook and Word.

  • Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.


Travel Requirements

  • Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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