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Initial Loss Reporting Associate Jobs (NOW HIRING)

Core Specialty

Senior Claims Examiner

Vancouver, WA · Hybrid

$80K - $85K/yr

Handle claims from the initial loss report through final disposition. * Conduct investigation of policy coverage and liability with a detailed analysis of applicable state laws; damage determination ...

Gregory & Appel

Claims Advocate

Indianapolis, IN · On-site

The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the ...

Gregory & Appel Inc

Claims Advocate

Indianapolis, IN · On-site

The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the ...

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Initial Loss Reporting Associate information

What are the key skills and qualifications needed to thrive as an Initial Loss Reporting Associate, and why are they important?

To thrive as an Initial Loss Reporting Associate, you need strong attention to detail, organizational skills, and a foundational understanding of insurance or claims processes, often supported by a high school diploma or relevant experience. Familiarity with claims management software, data entry systems, and sometimes telephony tools is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively gather information and reassure policyholders during stressful situations. These skills are crucial for ensuring accurate, timely loss reporting and upholding customer trust in the claims process.

What are some common challenges faced by an Initial Loss Reporting Associate, and how can they be managed effectively?

Initial Loss Reporting Associates often encounter challenges such as managing high volumes of claims during peak periods and ensuring accurate documentation under tight deadlines. Staying organized and leveraging claim management software can help maintain efficiency and reduce errors. Clear communication with claimants and internal teams is also essential to gather complete information and resolve issues quickly. Proactive time management and regular training on evolving procedures can further support success and professional growth in this dynamic environment.

What are Initial Loss Reporting Associates?

Initial Loss Reporting Associates are professionals who handle the first stage of insurance claims by gathering and documenting information about incidents or losses reported by policyholders. They act as the initial point of contact, collecting essential details to initiate the claims process and ensuring all necessary data is entered accurately into the system. Their work helps streamline the claims workflow and provides support to both customers and claims adjusters. Strong communication and organizational skills are important in this role.
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Initial Loss Reporting Associate jobs near you
Infographic showing various Initial Loss Reporting Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Loss Reporting Representative

Loss Reporting Representative

Armed Forces Insurance

Leavenworth, KS

$38K - $44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Loss Reporting Representative
Starting Pay $38k - $44k, depending on experience
Hours are 9:00am to 5:30pm
Our Company:
Since 1887, Armed Forces Insurance (AFI) has existed with a single, unwavering purpose: To protect the people who protect our nation. For more than 130 years, we’ve provided home insurance, renter insurance and auto insurance and much more to our members. We proudly serve active, retired and former military personnel, their families and civilian Department of Defense employees.
AFI is a family friendly organization offering competitive compensation, an outstanding work environment and great benefits. AFI is headquartered in Leavenworth, Kansas approximately 25 minutes from the Legends.
SUMMARY
Responds to incoming telephone, email, or written notification of loss. Performs duties as directed in connection with reviewing and processing of notification of loss documentation. Provides claims status updates to policyholders as requested throughout the claims adjudication cycle.
KEY ACCOUNTABILITIES
  • Receiving, recording, and distribution of incoming loss notification correspondence to appropriate unit staff
  • Performs accurate and timely processing associated with loss notification and assignment of claims
  • Provides status updates to policyholders via telephone, email, or written correspondence pending claim settlement
ESSENTIAL FUNCTIONS
  • Receives, logs, and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reports
  • Creates and distributes required documentation (both system and hard-copy) relating to pending claims. Obtains police/fire reports, weather reports, and other information relevant to the circumstances of the potential claim
  • Contacts other outside parties (mortgage companies, adjusters, policyholders, etc.) as necessary to obtain information required to complete claim processing activities
  • Contacts, or responds to contacts from, claimants and other outside parties to provide accurate and timely status updates during the claim settlement process
  • Ability to be at work regularly and on time
  • Performs other duties as assigned in support of the unit and company objectives
QUALIFICATIONS
EDUCATION
High School Diploma or GED
EXPERIENCE
  • Two years of customer service experience in a financial services environment, or one year of clerical support/processing experience with AFI
    • Associates Degree may be substituted for this requirement
LANGUAGE SKILLS
  • Competent written communications skills
  • Excellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary
  • Ability to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise manner
  • General knowledge of MS Outlook and Word
  • Keyboard skills of at least 30wpm
  • Ability to learn to utilize AFI’s computer systems for data access and entry
MATHEMATICAL SKILLS
  • Ability to perform basic math functions to include calculation of percentages and ratios
REASONING ABILITY
  • Ability to quickly gather facts and information needed to determine appropriate action policyholder requests
  • Demonstrates sound judgment and decision-making skills
  • Ability to accomplish work according to established priorities and procedures
PROFESSIONAL CERTIFICATIONS, LICENSES, REGISTRATIONS
  • Successful completion within 90 days of standardized training in Principals of Insurance, Dwelling Coverages, and Homeowner Coverages*
*if incumbent did not have prior experience in a position with this requirement
PHYSICAL DEMANDS / WORK ENVIRONMENT
The work is primarily sedentary. The employee will generally be seated to perform the work, but will also do some walking, standing, bending, and carrying of light items (less than 10 lbs.).The noise level of the work is low. The area is adequately lighted, heated, and ventilated. Incumbent must be able to work a flexible schedule and overtime as required.
We’ve got you covered…
  • Full benefits package including health, dental, vision, life amp; disability insurance including an employee assistance program (EAP)
  • 401(k) including employer match amp; safe harbor contributions
  • Generous paid time off policy, medical leave, volunteer time off and 9 paid holidays
  • We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
  • Volunteering and community engagement opportunities

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