Infrastructure Operations Manager Jobs in Madison, WI

Job Title: Senior Director of Information Technology Infrastructure
Department: Information Technology

Location: Remote

Hours Per Week: 40 hours
Schedule: Days, Monday - Friday

The Senior Director of Information Technology Infrastructure provides strategic leadership for the organization's enterprise infrastructure across cloud, on-premise, and hybrid environments. This role oversees infrastructure operations, cloud platforms, networks, data centers, endpoint management, and infrastructure security while partnering with Rochester Regional Health and organizational leaders to ensure technology solutions are secure, scalable, resilient, and aligned with business goals. The position helps to develop strategy and leads infrastructure modernization, cloud transformation, disaster recovery, and operational excellence initiatives while developing and managing high-performing technical teams.

• Partner with RRH IT and executive leadership to assist in the development of long-term technology roadmaps aligned with organizational priorities that are driving cloud / cloud adjacent infrastructure, independence from RRH IT and continues use of RRH IT security systems, ERP and other jointly used systems.
• Develop and execute the enterprise infrastructure strategy aligned with business objectives.
• Develop and execute enterprise infrastructure strategies supporting business growth and digital transformation initiatives.
• Lead cloud transformation, modernization, and data center optimization initiatives.
• Establish infrastructure standards, governance, and technology roadmaps.
• Evaluate emerging technologies and recommend investments.
• Lead the design, implementation, and management of hybrid infrastructure environments, including cloud platforms (AWS / Azure), cloud adjacent (Equinix) and on-premise systems.
• In corporation with in-house and RRH technologies and staff, direct enterprise network architecture, telecommunications, data center operations, storage systems, virtualization platforms, and endpoint infrastructure.
• Evaluate emerging technologies and recommend solutions that improve scalability, security, and operational efficiency.
• Works collaboratively with ACM IT security to support securing and maintaining ISO 27001/Annex A, SOC 2 certifications.

• Oversee design, deployment, and operation of cloud platforms (e.g., Azure, AWS, Google Cloud).
• As needed, oversee design, deployment, and operation of cloud adjacent platforms (Equinix).
• Oversee cloud migration, modernization, and optimization initiatives.
• Manage hybrid-cloud architectures integrating cloud and on-premises environments.
• Ensure cloud environments are secure, scalable, resilient, and cost-effective.
• Ensure the contracting, implementation and monitoring of cloud replication and backup to support high availability and best practice business continuity and disaster recovery.
• Drive enterprise Infrastructure-as-Code (IaC) strategy utilizing Terraform, CloudFormation, and automation frameworks to standardize provisioning, improve operational efficiency, and ensure consistent deployment of cloud and hybrid infrastructure environments.
• Leads cloud consumption governance, budgeting, and FinOps practices, including oversight of infrastructure budgets, capital expenditures, vendor relationships, and contract negotiations.
• Lead the strategy, governance, security, and operational management of the Microsoft 365 ecosystem (Exchange, Teams, SharePoint, OneDrive, Viva, Power Platform) and identity services (Entra ID), driving modernization, ensuring compliance and secure collaboration, and establishing enterprise-wide standards in partnership with RRH IT Leadership.
• Ensure the security, compliance, and governance of Microsoft 365 services, including data retention, eDiscovery, information protection, and regulatory compliance requirements.
• Oversee Microsoft Entra ID (Azure AD), identity governance, single sign-on (SSO), multifactor authentication (MFA), conditional access, and privileged access management.
• Develop and maintain Microsoft 365 tenant architecture, administration standards, and operational procedures across business units and subsidiary organizations.
• Drive Microsoft 365 modernization initiatives, including migrations from on-premises Exchange, file shares, and legacy collaboration platforms.
• Establish governance frameworks for Teams, SharePoint, Power Platform, and third-party integrations to ensure secure and compliant collaboration.
• Collaborate with cybersecurity, legal, compliance, and business stakeholders to implement data protection, insider risk management, and secure collaboration controls.

• Working with RH IT- ensure proper management of ACM data centers servers, storage, backup, and virtualization platforms.
• Ensure compliance (SOP, regulatory, client) compliance with backup/retention, infrastructure patching / upgrades and infrastructure operations.
• Ensure high availability and disaster recovery capabilities are in place and monitored.
• Working with RRH IT and independently, oversee network infrastructure including LAN, WAN, SD-WAN, wireless, telecommunication and connectivity services.
• Manage infrastructure lifecycle, upgrades, and capacity planning inclusive of the development and adherence to asset replacement objectives.

• Partner with Information Security leadership to implement and maintain secure infrastructure architectures, ensuring effective security controls and compliance with regulatory, legal, and corporate requirements.
• Collaborates with IT Security to oversee identity and access management platforms.
• Lead infrastructure vulnerability management remediation efforts.

• Ensure high availability, resilience, and business continuity of critical infrastructure services, owning disaster recovery planning, conducting recovery and resilience testing, and aligning capabilities with organizational risk management objectives.