Infrastructure Operations Manager Jobs in Texas (NOW HIRING)

Job Summary:
Gene by Gene is dedicated to building a healthier and more connected world through precision health and genealogy services. The Senior IT Infrastructure & Operations Manager will oversee and scale the internal technology infrastructure and IT services, ensuring reliable and secure operations for labs, offices, and remote staff.
Responsibilities:
• Define the organization’s requirements, standards, and roadmap for on-premises and cloud infrastructure, including compute, storage, virtualization, network, and identity.
• Ensure systems are designed and implemented for availability, performance, scalability, and recoverability in line with business requirements.
• Direct infrastructure portfolios, including upgrades, migrations, and capacity planning, ensuring delivery on time and within budget.
• Establish and govern configuration, patching, and lifecycle management standards across the server and platforms.
• Define, maintain, and oversee the testing of backup, disaster recovery, and business continuity capabilities.
• Strategically evaluate and recommend new technologies that improve reliability, efficiency, or cost.
• Collaborate in building out the cybersecurity program and work closely with cybersecurity lead to ensure appropriate cybersecurity risk mitigation.
• Run IT security operations, including identity, access, endpoint protection, patching, logging, and backups.
• Monitor, review, and implement vulnerability, patch, threat management, and logging programs, ensuring robust monitoring, detection, and timely remediation with appropriate technical parties.
• Govern identity and access management standards, including provisioning, privileged access, and periodic access reviews.
• Lead incident response, directing investigation, containment, and reporting efforts.
• Champion security awareness training and enforce acceptable-use and information-security policies.
• Creation and review of documentation, controls and evidence to support audits, cyber-insurance requirements, and regulatory obligations (i.e. CAP/CLIA, HIPAA, GDPR, Australian Privacy Principles, etc.).
• Escalate material security risks and incidents to the Chief Information Technology Officer.
• Oversee the IT service desk to deliver responsive, high-quality support against agreed service levels (SLAs).
• Manage incident, request, and problem management processes, driving root-cause resolution and reducing recurring issues.
• Define and enforce end-user computing standards, including hardware, software, and onboarding / offboarding frameworks.
• Govern performance intelligence, evaluate strategic service metrics and user satisfaction, and direct continuous-improvement frameworks.
• Oversee the strategic operation, monitoring frameworks, and maintenance standards of data center and network environments, whether on premises, collocated, or in cloud.
• Ensure appropriate power, cooling, physical security, and environmental control frameworks are sustained and governed.
• Review and uphold network performance, connectivity, and resilience standards across sites, including LAN, WAN, wireless, and remote access.
• Direct capacity, redundancy, and lifecycle of data center, network, and hardware assets.
• Provide strategic leadership, development, and mentorship to the infrastructure, operations, service desk, and security teams.
• Set strategic objectives, manage performance frameworks, and build the capability and resilience of the team.
• Govern key vendors, service providers, and contracts to ensure value, performance, and accountability.
• Develop and manage the IT systems, infrastructure and operations budget, including capital and operating expenditure, and forecasting in partnership with Finance.
• Oversee the compliance and integrity of asset, license, and contract records.
• Partner with the compliance function to ensure infrastructure and operations comply with applicable regulations, policies, and contractual obligations.
• Establish and update IT policies, standards, and documentation, ensuring organizational readiness for internal and external audits.
• Identify, assess, and govern technology risks, authorizing controls to mitigate them.
• Champion and align organizational directives with organizational values, procedures, and systems.
• Act with the mindset of a strategic business partner; collaborate and drive alignment when required to create win-win outcomes and continuous improvement.
• Demonstrate agility and flexibility, steering the coordination of business activities or other duties as directed by executive leadership.
• Embrace and thrive in a changing environment, successfully navigating and leading through ambiguity.
• Enforce and uphold strict standards to ensure confidentiality is respected and always maintained.
• Engage in mandatory training and meetings.
• Model leadership and champion an institutional commitment to safety and risk mitigation in the workplace.
Qualifications:
Required:
• Strong knowledge of enterprise operations and infrastructure: servers, virtualization, storage, networking, OS governance and identity (e.g., Windows Server, RHEL, Active Directory / IdM / FreeIPA, VMware / KVM, Group Policy, SSSD)
• Strong knowledge of IT service management practices (e.g., ITIL) and SLA-based support delivery.
• Understanding of data center operations, networking (LAN / WAN / wireless), and backup / disaster-recovery design.
• Exceptional skills in troubleshooting and performing root cause analysis.
• Solid understanding of cybersecurity principles, controls, and frameworks (e.g., NIST CSF, CIS Controls).
• Working knowledge of cloud platforms (e.g., AWS, OCI or Azure) and hybrid environments.
• Strong leadership, communication, and stakeholder-management skills across all levels of the business.
• Ability to plan, prioritize, and deliver projects on time and within budget.
• Sound commercial judgment, including budget and vendor management.
• Excellent skills in Google Workspace or Microsoft Office 365.
• Minimum 8 years of experience in IT infrastructure and operations, including at least 3 years in a leadership or supervisory role.
• Demonstrated experience managing infrastructure, service desk, and security functions.
• Proven experience leading infrastructure or cybersecurity programs.
• Ability to work autonomously in a dynamic and fast-paced environment.
• Demonstrated ability to manage competing priorities and a diverse workload.
• Experience operating within high-pressure situations and on-call schedules.
• Tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent experience.
• Relevant professional certifications strongly preferred (e.g., ITIL, CISSP, CISM, AWS, Microsoft / Azure, CCNA / CCNP).
Preferred:
• Experience with security tooling (SIEM, EDR, MFA, vulnerability management).
• Experience managing managed service providers (MSPs) and colocation / data-center providers.
• Experience in a regulated, healthcare, pharmaceutical, or FMCG environment.
• Previous exposure to mergers, integrations, or organizational change.
Company:
Specializing in DNA-based ancestry & genealogy as Family Tree DNA. Founded in 2000, the company is headquartered in Houston, USA, with a team of 201-500 employees. The company is currently Growth Stage.