Infrastructure Analyst Ii Jobs (NOW HIRING)

Position: IT Infrastructure Analyst and Senior IT Infrastructure Analyst (Professional)

Job Function: Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the distributed computing environment, including server/desktop operating systems, network infrastructure, voice and data communication systems. Provides level two technical support to the department and user community. Participates in integration of corporate networks.

• Plans, researches and directs the installation, configuration, maintenance, operation and optimization of business IT systems, services, users and software configurations including Windows, Unix servers, LAN/WAN, desktop applications, storage system and supporting infrastructure.
• Serves as primary support for systems to meet organization‑agreed service agreements; responsible for patching, regular maintenance, inventory/capacity management, monitoring and event resolution. Available beyond core business hours for emergency support and after‑hour maintenance.
• Collaborates with internal customers and team members to create solutions for business IT requests, including hardware, software and processes.
• Researches and upgrades personal skills to stay current with industry best practices and shares knowledge with co‑workers; capable of presenting to technical and non‑technical audiences.
• Documents decisions, processes and procedures; uses business software tools to clearly communicate work product.
• Leads smaller project teams and collaborates with project managers on larger enterprise‑based projects.
• Participates in company emergency response activities as assigned.

Knowledge Requirements:

• Thorough knowledge of information and office technology principles, normally acquired through college level courses or equivalent experience.
• Knowledge of data and telecommunications hardware, software, and network configurations.
• Knowledge of supported PC and technical workstation systems and application software.
• Demonstrated knowledge of network operating systems (e.g., Windows, UNIX).
• Working knowledge of Cisco networking concepts and operations.
• Specialty in networking, desktop computing, server computing, enterprise storage management or telephony/business communication systems.
• Preference for experience with SCCM, MDT/OSD, AppV, RDS/Terminal Services, MDM, VDI, A/D GPOs, Print management, VTC, Endpoint Security, SCORCH, VBScript, and PowerShell.

Skills Requirements:

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.
• Effective communication with all levels of the organization, both verbal and written.
• Strong interpersonal skills to influence and persuade various groups or individuals.
• In‑depth analytical, organizational, and conceptual skills to handle various projects and programs.

Experience Requirements:

• 3–5 years of experience with data and telecommunications hardware and network installation, administration and troubleshooting.
• 1–3 years of experience within an enterprise computing environment with an understanding of modern business IT practices.
• 1–3 years of project management experience.

Job Function: Provides superior knowledge and primary technical support for the distributed computing infrastructure, including server/desktop operating systems, Internet services and various hardware platforms. Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the foundation of the company’s business information systems.

• Serves as the primary technical resource for IT systems, hardware and infrastructure; handles complex second and third level technical problems from Infrastructure Analysts. Ensures systems are maintained, monitored and operated to meet designated service level uptimes; available beyond core business hours for emergency support and after‑hour maintenance.
• Plans, researches, designs and directs installation, configuration, maintenance, operation and optimization of IT infrastructure, including server and network operating systems, security and monitoring systems, email and Internet services, and management tools. Participates in integration of corporate IT systems to create a seamless computing environment.
• Deploys applications and systems for both standalone and enterprise environments, implementing large‑scale IT management techniques, change control, controlled release of standard builds, and formalized process resolution techniques.
• Identifies and evaluates hardware and software, recommends standards and procedures; engages with vendors, inter‑divisional teams, and conducts research and development.
• Provides technical leadership to the Infrastructure Analysts’ team, serves on task forces to solve medium‑to‑high complexity issues, acts as lead technical representative with Program Manager and other project teams; participates in project management‑led efforts.
• Provides consulting training and mentorship to supporting staff within and across division boundaries.
• Participates in company emergency response activities as assigned.

Knowledge Requirements:

• Thorough knowledge of enterprise‑wide computing architectures and infrastructure practices spanning multiple operating systems and platforms.
• Superior knowledge of desktop operating systems and Windows Active Directory with supporting infrastructure systems, such as DNS and DHCP, through Microsoft Certification or equivalent experience.
• Working knowledge of Cisco networking concepts and operation.

Skills Requirements:

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.
• Effective communication with all levels of the organization, both verbal and written.
• Strong interpersonal skills to influence and persuade various groups or individuals.
• In‑depth analytical, organizational, and conceptual skills to handle various projects and programs.

Experience Requirements:

• 5–7 years of experience with implementing, administrating and managing information business information systems.
• 3–5 years of experience within an enterprise computing environment with an understanding of modern business IT practices.
• 1–3 years of project management experience.
• Bachelor’s degree in a relevant discipline from an accredited college or university.

Role: Professional

Number of Vacancies: 2

Location: Honolulu – Oahu

Hiring Range: IT Infrastructure Analyst: $79,600.00 – $101,600.00; Senior IT Infrastructure Analyst: $89,100.00 – $113,700.00.

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs, with a commitment to quality service and clean local energy sources.

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.