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Job Title: Information Technology Specialist

Reports To: Director of Information Technology

Position Summary

SPS North America, Inc. (SPS) is seeking a highly motivated Information Technology Specialist / Systems Administrator to join our IT team. This role is responsible for the operation, maintenance, and support of SPS's corporate infrastructure, document processing center environments, technology platforms, and end users.

The ideal candidate is a customer-focused, detail-oriented team player with strong analytical and troubleshooting skills, and hands-on experience supporting Windows, VMware, HyperV, and hybrid infrastructure environments. This position offers the opportunity to work in a fast-paced, enterprise environment while collaborating with a global IT organization.

This is a challenging, hands-on role that requires strong communication skills, initiative, and a service-oriented mindset.

Key Responsibilities

Systems & Infrastructure

• Administer, maintain, and support Windows Server environments.
• Evaluate, manage, and optimize onpremises and hosted datacenter environments; recommend improvements and best practices.
• Administer Active Directory, Group Policy, DNS, DHCP, and file services.
• Support virtualization platforms including VMware and HyperV.
• Manage and support storage technologies (SAN/NAS).
• Perform system monitoring, patching, backups, restores, and scheduled/nonscheduled maintenance.
• Support AWS-based services and hybrid infrastructure components.
• Participate in system implementations, upgrades, and new service rollouts.

End User & Operational Support

• Provide Tier 2/3 IT support via phone and email for corporate users and Document Processing Center environments.
• Support endpoint hardware and operating systems, including HP, Dell, Lenovo laptops/desktops and servers.
• Provision and support mobile devices including iPhones, iPads, MiFi/Jetpack devices, and Zebra devices.
• Support collaboration and conferencing technologies (e.g., Logitech Rally systems).

Networking & Security

• Troubleshoot Windows, virtualization, and network-related issues.
• Support and maintain Meraki and Fortinet network and security environments.
• Assist with upgrades as required.
• Follow information security best practices and compliance standards including ISO 27001, HITRUST, SOC 2, and PCI.
• Assist with vulnerability remediation and security initiatives as required.

Service Delivery & Asset Management

• Manage IT asset inventory using designated asset management tools.
• Coordinate with internal teams and external service providers to ensure timely issue resolution.
• Support provisioning services for new client operations.
• Participate in vendor management activities and service escalations.
• Work closely with other departments to ensure issues are fully resolved and business needs are met.

Collaboration

• Collaborate with a global IT organization to support and execute the SPS IT strategy and vision.
• Contribute to documentation, process improvements, and operational efficiency initiatives.

Knowledge, Skills, and Experience

Required Experience

• 5+ years of experience supporting IT infrastructure, servers, applications, and services in a complex, multisite corporate environment.
• Strong hands-on experience administering Windows Server environments in virtualized infrastructures.

Technical Knowledge

• Windows Server administration
• Active Directory, Group Policy, DNS, DHCP, SFTP
• VMware and HyperV
• Amazon Web Services (AWS)
• Microsoft Autopilot
• Microsoft Intune
• Backup and disaster recovery technologies
• Storage technologies (SAN, NAS)
• Meraki networking products
• Fortinet firewall and security products
• Network and systems troubleshooting
• Endpoint hardware (HP, Dell, Lenovo)
• IT asset management tools

Professional Skills

• Proven ability to troubleshoot and resolve complex system and network issues.
• Ability to manage multiple priorities and concurrent projects in a fastpaced environment.
• Strong written and verbal communication skills with both technical and nontechnical stakeholders.
• Experience coordinating with vendors and external service providers.
• Project coordination and execution experience.
• Team-oriented mindset with the ability to collaborate across all levels of the organization.
• Willingness to travel as required.

Core Competencies

• Action Oriented
• Customer Engagement
• Collaboration & Teamwork
• Initiative & Ownership
• Flexibility & Adaptability
• Interpersonal Effectiveness
• Results Driven
• SelfManagement
• Clear & Effective Communication

 Travel: Local travel may be required up to 25% of the time. 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.