Information Technology Support Desk Jobs in Rochester, MN

Salary: $32.94 - $40.62 Hourly
Location : City Hall, 201 Fourth Street SE, Rochester MN 55904, MN
Job Type: Regular FT
Job Number: 20260042
Department: Information Technology
Opening Date: 06/29/2026
POSITION DESCRIPTION
The City of Rochester welcomes applications for:
PC Support Technician
Technology
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together.
Nature of Work:
As a PC Support Technician, you would respond to requests via phone, email, and in person to support departments across the City of Rochester with their IT needs. This would include work with installs, supports, troubleshoots, and maintaining IT resources in the assigned areas, software, and hardware. This role is responsible for evaluating and resolving requests, documenting requests with relevant information, and if needed escalate requests to other members of the Information Technology team.
Work Schedule:This role is regularly scheduled to work Monday through Friday 8:00am to 5:00pm to support general operations at the City of Rochester. This position is part of a regular weekend rotation. This position requires 100% in-person work.
Pay:
The 2026 starting wage is $32.94 per hour with a maximum pay rate of $40.62 based on successful performance and time in the role.
Benefits:
This position is eligible for benefits offered by the City of Rochester. Please check out the benefits tab at the top of the page for more details.
To have your application considered for the first round of interviews, please apply by Monday, July 13, 2026 at 11:59 PM CST. Applications will be accepted until the position is filled.
The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.
DUTIES AND RESPONSIBILITIES
Install and maintain personal computer systems and related equipment and application and operating system software:

• Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment.
• Install software such as client applications, operating systems, etc.
• Replace when necessary, operating system and personal computer and related equipment.

Serve as troubleshooter for personal computer hardware and software problems:

• Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software.
• Provide high quality customer service assistance and provide expert and creative solutions to problems.
• Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction.
• Create and maintain procedural documentation and assist in end-user provided training.

Maintain inventory of computer hardware and software.
MINIMUM QUALIFICATIONS
Education
An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field.
AND
Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office.
OR
An equivalent combination of education to successfully perform the essential duties of the job may be substituted for the required amount of experience.
If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.
Licenses and/or Certifications
Valid driver's license
Desirable Qualifications
Experience with help desk and software deployment solutions (Kace - KBOX).
POSITION COMPETENCIESDecision Quality: Making good and timely decisions that keep the organization moving forward
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Ensures Accountability: Holding self and others accountable to meet commitments
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures a learning opportunity
Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
ADDITIONAL INFORMATION
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Continuous demands: Standing, sitting; walking; lifting; carrying, pushing/pulling, reaching, handling, fine dexterity.
Frequent demands: Kneeling, bending.
Occasional demands: Crouching, crawling, twisting, climbing.
Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, and touch.
Environmental conditions that may exist in the performance of the essential functions of this job include: NONE (not substantially exposed to environmental conditions).
As a City of Rochester teammate, we believe you are the most important resource for the delivery of high-quality services to our community. The City is committed to supporting the health and well-being of you and your family by offering a comprehensive and competitive benefits package.
The City provides certain core benefits that are at no cost to the employee, such as Base Life and AD&D Insurance and access to an employee assistance program. We also offer voluntary benefits which include medical, vision, and dental, a flexible spending account, long term and short team disability, supplemental life and AD&D insurance, and retirement savings plans.
Benefit summaries outline the City's benefit offerings for our various collective bargaining agreements.
Click on the link below that takes you to the webpage where these are found.
01
By completing your application and supplemental questions you are attesting all information is true, accurate, and verifies your relevant education and experiences. Your submitted materials will be used to determine your employment eligibility.Do you understand and agree with this statement?

• Yes
• No

02
What is your preferred name?
03
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

• Yes
• No

04
Which of the following best describes your level of education?

• High school diploma or equivalent G.E.D.
• Some college courses with no completed degree
• Completion of an accredited 2 year program in computer science, computer technology, computer networking, computer/management information systems, or a closely related field
• Completion of 4 year degree, or higher, in computer science, computer technology, computer networking, computer/management information systems, or a closely related field
• Completion of a 2 or 4 year degree in an area NOT RELATED to computer technology
• None of the above

05
Which of the following best describes your years of employment experience installing and maintaining hardware and software and providing technical support for operating systems and various software applications, including Microsoft Office?

• N/A - I do not have any employment experience in this area
• Less than 1 year
• More than 1 year, but less than 3
• More than 3 years, but less than 5
• 5 years or more

06
Tell us how your professional, educational and lived experiences would help you be successful in this role.
07
Which of the following best describes the size of the organization, in terms of total number of employees, where you obtained a majority of your IT experience?

• Less than 100
• More than 100, but less than 500
• More than 500, but less than 1000
• More than 1000 employees
• N/A - I have no experience in this area

08
Select all of the following experience you have in Information Technology.

• Installing PC based application software
• Installing PC hardware
• Analyzing and remediating computer vulnerabilities
• Supporting an Office 365 environment
• Installing network cable and/or connections
• Maintaining Servers
• Managing peripherals (printers, scanners, etc.)
• Troubleshooting computer related problems
• Inventorying devices (entering data, asset tagging, etc.)
• N/A - none of the above

09
Which of the following best describes your experience assisting computer users:

• No experience
• Limited - I have provided some basic assistance or answered basic questions
• Moderate - I have assisted users with various problems and/or taught how to use new programs or equipment
• Extensive - I provide assistance to users, on a daily basis, as a regular portion of my job

10
Do you have any experience with Kace - KBOX ticketing software?

• Yes, I have experience using Kace - KBOX
• No - But I have experience using other similar ticketing programs (list below)
• N/A - I have no experience in this area

11
Do you have a valid driver's license?

• Yes
• No

12
CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and educational records, identification verification, driver's license record and a criminal history?

• Yes
• No

Required Question