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Information Technology Support Desk Jobs in Rochester, MN

Mayo Clinic

IT Application Analyst

Rochester, MN

$88K - $123K/yr

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Epic Lumens is an Epic module supporting Gastroenterology practice. It has been recently ...

Mayo Clinic

IT Application Analyst

Rochester, MN · On-site

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Epic Lumens is an Epic module supporting Gastroenterology practice. It has been recently ...

Mayo Clinic

IT Application Analyst

Rochester, MN · On-site

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Epic Lumens is an Epic module supporting Gastroenterology practice. It has been recently ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Rochester, MN

Information Technology Support Desk information

See Rochester, MN salary details

$13

$23

$34

How much do information technology support desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for information technology support desk in Rochester, MN is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What are popular job titles related to Information Technology Support Desk jobs in Rochester, MN? For Information Technology Support Desk jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Rochester, MN look for? The top searched job categories for Information Technology Support Desk jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Information Technology Support Desk jobs? Cities near Rochester, MN with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you

IT Tech Support and AV Event Manager

Kahler Hotels LLC

Rochester, MN

$19.75 - $27/hr

Full-time

Posted 29 days ago

Job description

The Information Technology Support and Audio Visual & Event Manager is responsible for coordinating, executing, and maintaining all IT needs as directed by Corporate Director: IT, combined with the same for all event-related Audio-Visual technology needs for Kahler Hospitality Group’s full-service properties. This role ensures seamless technical execution for meetings and events, enhances revenue opportunities, and protects guest experience standards.


  • Serve as primary point of contact for all in-house AV needs
  • Review BEOs and confirm equipment requirements
  • Test and stage equipment prior to events
  • Troubleshoot technical issues in real time
  • Coordinate third-party AV providers when necessary
  • Maintain AV inventory and preventive maintenance logs
  • Support sales team in upselling event technology
  • Develop standardized AV pricing and packages
  • Train banquet and operations staff on basic AV handling
  • Ensure compliance with brand standards (where applicable)

  • 2–5 years event, hospitality, or AV experience
  • Strong working knowledge of projectors, audio systems, screens, and basic networking
  • Excellent guest-facing communication skills
  • Ability to remain calm under pressure
  • Flexible schedule (evenings/weekends required)
  • Basic understanding of HDMI, wireless presentation systems, microphones, and sound boards

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