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Information Technology Liaison Jobs (NOW HIRING)

Inteldot

IT/Technology Lead

Jacksonville, FL · On-site

... Information Technology, ensuring technology solutions effectively support Order-to-Cash (OTC ... Serve as the primary technology liaison between Customer Service, Supply Chain, and IT for Order-to ...

Inteldot

IT/Technology Lead

Jacksonville, FL · On-site

... Information Technology, ensuring technology solutions effectively support Order-to-Cash (OTC ... Serve as the primary technology liaison between Customer Service, Supply Chain, and IT for Order-to ...

Huntsville Hospital

IT Clinical Liaison

Huntsville, AL · On-site

$62K - $83K/yr

Extensive knowledge of current clinical information technology and applications preferred. Demonstrated experience in working with clinical information systems. Ability to adapt to new situations ...

Strategic Employment

Marketing Technologist

Irvine, CA · Hybrid

Desired Skills * 3+ years of experience in marketing technology, technical SEO, digital marketing operations, or a comparable marketing/IT liaison capacity, with working SQL knowledge and enough C# ...

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How much do information technology liaison jobs pay per year?

As of Aug 11, 2026, the average yearly pay for information technology liaison in the United States is $62,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an information technology liaison?

Information Technology (IT) Liaisons are professionals who act as a bridge between an organization's IT department and its other business units. They help translate business needs into technical requirements and ensure that technology solutions align with organizational goals. IT Liaisons facilitate communication, manage expectations, and help resolve issues that arise between technical staff and non-technical stakeholders. Their role is crucial in ensuring that IT projects are understood, adopted, and supported throughout the organization.

Is information technology liaison hard to get an information technology liaison job?

Securing an information technology liaison position can vary in difficulty depending on the candidate's technical skills, communication abilities, and relevant experience. Strong knowledge of IT systems, certifications like CompTIA or Cisco, and interpersonal skills can improve job prospects, but competition may be moderate to high depending on the region and organization size.

What are three careers in information technology?

Three common careers in information technology include network administrator, cybersecurity analyst, and software developer. These roles often require technical skills, certifications, and familiarity with tools like operating systems, programming languages, and security protocols.

What skills and qualifications are needed to be an information technology liaison?

To thrive as an Information Technology Liaison, you need a solid understanding of IT systems and business processes, typically supported by a degree in information technology, computer science, or a related field. Familiarity with project management tools, enterprise software (such as ERP or CRM systems), and IT service management frameworks like ITIL is commonly required. Strong communication, problem-solving, and stakeholder management skills help bridge the gap between technical teams and business units. These skills are critical to ensure that technology solutions align with organizational goals and that projects are delivered effectively.

What is the difference between Information Technology Liaison vs IT Support Specialist?

AspectInformation Technology LiaisonIT Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; relevant experienceCertifications such as CompTIA A+; technical training
Work EnvironmentBridges communication between technical teams and non-technical stakeholdersProvides direct technical support to end-users
Employer & Industry UsageUsed in organizations needing communication between IT and business unitsCommon in IT help desks and support centers
Search & Comparison IntentOften compared for roles involving communication and coordinationCompared for hands-on technical support roles

The main difference is that an Information Technology Liaison focuses on facilitating communication between technical teams and non-technical stakeholders, ensuring project alignment and understanding. In contrast, an IT Support Specialist primarily provides direct technical assistance to end-users. Both roles require relevant certifications and technical knowledge, but their core responsibilities and work environments differ significantly.

What does an information technology liaison do?

An Information Technology Liaison acts as a bridge between technical teams and business units, ensuring that project requirements, challenges, and updates are clearly understood by both sides. They translate business needs into technical specifications and vice versa, which helps prevent misunderstandings and streamlines project delivery. Regular meetings, documentation, and proactive status updates are common practices used to keep all stakeholders informed and aligned. This role often collaborates closely with project managers, department heads, and end-users to ensure technology solutions support business objectives effectively.
More about Information Technology Liaison jobs
What states have the most Information Technology Liaison jobs? States with the most job openings for Information Technology Liaison jobs include:
What job categories do people searching Information Technology Liaison jobs look for? The top searched job categories for Information Technology Liaison jobs are:
Information Technology Liaison jobs near you
Infographic showing various Information Technology Liaison job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $62,597 per year, or $30.1 per hour.

IT/Technology Lead

Inteldot

Jacksonville, FL • On-site

Full-time

Posted 25 days ago

Job description

Inteldot has over 15 years in the life science industry with allocations a cross Puerto Rico, United Sates, Europe and Japan. This is a great opportunity for one of our leading clients in USA.

Location: Jacksonville, Florida
Employment Type: Full-Time

Position Summary

The Customer Service Technology Lead serves as the primary liaison between Customer Service, Supply Chain, and Information Technology, ensuring technology solutions effectively support Order-to-Cash (OTC) operations and business objectives. This role leads Customer Service technology initiatives, Customer Master Data governance, Business Process Experts (BPX), and system enhancement activities while driving operational excellence, continuous improvement, and compliance across customer service processes. The successful candidate will oversee SAP Order-to-Cash functionality, customer master data integrity, contact center technology support, system enhancements, and performance metrics while partnering with cross-functional teams to deliver scalable technology solutions that improve customer experience and operational efficiency.

Key Responsibilities

Technology & Business Partnership

  • Serve as the primary technology liaison between Customer Service, Supply Chain, and IT for Order-to-Cash processes.
  • Act as the primary point of contact for Customer Service-related systems, enhancements, and production support issues.
  • Partner with business stakeholders to gather, analyze, and document functional requirements.
  • Translate business requirements into technology solutions aligned with operational objectives.
  • Support Customer Service technology initiatives, system enhancements, and break-fix activities.

Order-to-Cash (OTC) Systems

  • Support SAP Order-to-Cash processes, including:
    • Sales Order Processing
    • Pricing
    • Available-to-Promise (ATP)
    • Delivery Processing
    • Billing
    • Returns
    • Intercompany Transactions
  • Coordinate user acceptance testing (UAT), implementation activities, and production support.
  • Collaborate with IT and business teams to resolve system issues and optimize Order-to-Cash processes.

Customer Master Data Management

  • Lead Customer Master Data governance and maintenance activities.
  • Ensure data accuracy, integrity, security, and compliance with established standards.
  • Develop and maintain customer data governance procedures.
  • Support global customer master setup, maintenance, and audit readiness.

Leadership & Team Development

  • Lead, coach, and develop Business Process Experts (BPX) and Customer Master teams.
  • Establish performance expectations and monitor service levels.
  • Coordinate employee onboarding, training, and professional development.
  • Promote collaboration across Customer Service, Supply Chain, Finance, Sales, Marketing, and IT.

Process Improvement

  • Evaluate business processes and identify automation opportunities.
  • Lead continuous improvement initiatives focused on operational efficiency, customer experience, and productivity.
  • Develop and maintain process documentation, workflows, and standard operating procedures.
  • Support digital transformation and technology adoption initiatives.

Performance Management

  • Monitor and analyze Customer Service performance metrics, including:
    • Customer Experience (CX)
    • OTIF-D (On-Time In-Full Delivery)
    • Order Reconciliation
    • Contact Center KPIs
  • Develop dashboards and performance reports.
  • Recommend corrective actions and process improvements based on operational data.

Compliance & Quality

  • Ensure compliance with:
    • SOX requirements
    • Internal controls
    • Data governance standards
    • Company policies
    • Internal and external audit requirements
  • Maintain accurate documentation supporting regulatory and quality compliance.
  • Support Environmental Health & Safety (EHS) policies and departmental objectives.

Required Qualifications

  • Bachelor's degree in business, Information Systems, Supply Chain, Engineering, Computer Science, or a related field.
  • Minimum of five (5) years of experience supporting SAP Order-to-Cash processes.
  • Minimum of five (5) years of leadership experience managing technical or business process teams.
  • Experience supporting Customer Service operations in a manufacturing or supply chain environment.
  • Strong knowledge of SAP Sales & Distribution (SD) functionality.
  • Experience gathering business requirements and implementing technology solutions.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to lead cross-functional initiatives and influence stakeholders.

Preferred Qualifications

  • Experience with SAP ECC and/or SAP S/4HANA.
  • Knowledge of SAP integrations with MM, FI/CO, PP, WM, and CRM modules.
    • Experience with: Customer Master Data Governance, Enterprise Data Management, EDI, CRM platforms, Contact Center technologies
  • Experience supporting enterprise system implementations.
  • Knowledge of data mapping, transformation, and system integration.
  • Project management experience leading business systems initiatives.
  • Experience driving organizational change and process transformation.

Leadership Competencies

  • Team Leadership
  • Coaching & Mentoring
  • Strategic Thinking
  • Customer Focus
  • Cross-Functional Collaboration
  • Change Management
  • Continuous Improvement
  • Decision Making
  • Organizational Effectiveness
  • Stakeholder Management
  • Communication & Presentation Skills
Employment Type: FULL_TIME

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