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Information Technology Associate Jobs in Decatur, IL

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1K/day

... IT, marketing, billing, HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1K/day

This opening is for an Associate Dentist.  At Aspen Dental, we put You 1st, offering the ... IT, marketing, billing, HR, call center, learning and development, plus so much more   

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1K/day

... , IT, marketing, billing, HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned ...

Hibbett Retail, Inc.

Sales Associate

Forsyth, IL · On-site

$14 - $16.80/hr

Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY ... and tech clinics for the store. * Protect the company's assets and financial information by ...

Ulta Beauty

Task Associate

Forsyth, IL · On-site

$15 - $20/hr

Proficient with basic technology (e.g., Point of Sale system and Apple devices) * Ability to work ... For additional information concerning our benefits, visit our Benefits and Career Development page:

Ulta Beauty, Inc.

Task Associate

Forsyth, IL

$15 - $20/hr

Proficient with basic technology (e.g., Point of Sale system and Apple devices) * Ability to work ... For additional information concerning our benefits, visit our Benefits and Career Development page:

Ulta Beauty, Inc.

Task Associate

Forsyth, IL

$15 - $20/hr

Proficient with basic technology (e.g., Point of Sale system and Apple devices) * Ability to work ... For additional information concerning our benefits, visit our Benefits and Career Development page:

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Information Technology Associate information

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$13

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$53

How much do information technology associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology associate in Decatur, IL is $28.62, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $34.04 per hour, depending on experience, location, and employer.

What Is the Job of an Information Technology Associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an Information Technology Associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges Information Technology Associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are Information Technology Associates?

Information Technology Associates are entry- to mid-level professionals who support an organization's technology infrastructure. Their responsibilities typically include troubleshooting technical issues, maintaining computer hardware and software, assisting users with IT-related problems, and helping with the implementation of new systems. They often work under the guidance of senior IT staff or managers. This role is crucial for ensuring smooth daily operations and providing technical support to employees.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Decatur, IL? The most popular types of Information Technology jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Information Technology Associate jobs? Cities near Decatur, IL with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
Systems Support Administrator

Systems Support Administrator

Diversified Services Network, Inc.

Decatur, IL • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Systems Support Administrator to join our team in Decatur, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
Position Overview
We are seeking a motivated and customer-focused Systems Administrator to provide hands-on IT support at our Decatur, IL manufacturing facility. In this role, you will be the primary onsite resource responsible for maintaining factory continuity, resolving incidents quickly, and serving as the liaison between the facility, vendors, and enterprise IT teams. This is a fast-paced, highly visible role where your ability to act with urgency, communicate clearly, and drive issues to resolution will directly impact daily manufacturing operations and the end-user experience across the site.
Key Contributions & Responsibilities
  • Maintain factory continuity and reduce downtime by quickly resolving incidents affecting manufacturing systems, end-user devices, and site infrastructure.
  • Own and drive the ticket queue to closure, prioritizing high-impact issues and ensuring timely resolution with clear communication to stakeholders.
  • Act as the onsite liaison between the Decatur facility, vendors, and enterprise IT teams - coordinating troubleshooting, escalations, and follow-through.
  • Identify recurring issues, recommend fixes, and support standardization and self-service initiatives to improve service delivery and operational efficiency.
  • Support digital and automation improvement initiatives including low-code/no-code applications, data transformation and visualization, and process enhancements to streamline support and operations.
  • Strengthen the end-user experience through customer-focused support, proactive communication, and basic training and guidance where needed.
  • Act with urgency to resolve any issues that impact factory operations.
  • Action and manage incoming ticket queues and mobile device issues in a timely manner.
Team Structure & Work Environment
  • You will be part of a small, collaborative IT team of three, supporting manufacturing operations across the Decatur facility.
  • Daily interaction with team members, factory floor personnel, and shop floor supervisors across various levels of the organization.
  • This is a fully on-site role, five days per week, embedded within an active manufacturing environment.

Requirements
Education & Experience
  • 3+ years of experience in IT support or systems administration required.
  • Associate's Degree preferred but not required.
  • Experience supporting IT in a manufacturing environment is a strong plus.
Required Technical Skills
  • Experience with ticketing systems such as ServiceNow (preferred), Remedy, or Atlassian Jira.
  • Familiarity with Microsoft technologies including Office, SharePoint, Power BI, and related tools.
  • Basic PC troubleshooting across desktops, laptops, peripherals, software, and device configurations.
  • Mobile device support and troubleshooting for phones, tablets, and end-user mobility needs.
  • Basic understanding of networking concepts and infrastructure, including connectivity troubleshooting and awareness of factory network environments.
Required Soft Skills
  • Strong verbal and written communication skills.
  • Excellent customer service skills with a professional, approachable, and service-oriented mindset.
  • Strong teamwork, relationship building, and collaboration skills.

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: $65,000 - $70,000 per annual

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