Information Technology Associate Jobs in Chicago, IL

School Technology Associate

Position Purpose

Under the direct supervision of the Technology Manager, the School Technology Associate supports the daily technology needs of students, staff, and administrators. This position assists with troubleshooting, maintaining, repairing, and setting up school technology devices, software, classroom equipment, and related information systems.

Essential Job Functions

• Provides basic technology support and troubleshooting for students, staff, and administrators.
• Maintains, troubleshoots, and repairs student Chromebooks, Apple iPads, staff laptops, and other district-owned devices.
• Updates software, operating systems, applications, and device settings as directed by the Technology Manager.
• Sets up, maintains, and troubleshoots classroom and school technology, including interactive whiteboards, projectors, cameras, printers, document cameras, display systems, and audio/visual equipment.
• Assists staff with instructional technology, software programs, login issues, passwords, connectivity, and basic account access.
• Provides loaner devices to students and assists with tracking, distributing, collecting, and maintaining student technology equipment.
• Maintains technology inventories, device records, repair logs, and other documentation.
• Supports technology needs for meetings, assessments, presentations, special events, and school programs.
• Assists with maintaining school databases, student information systems, and other information management systems, including data entry, updates, user account support, reports, and troubleshooting as assigned.
• Maintains confidentiality and security of student, staff, and district technology records and information.
• Communicates unresolved technology issues and repair needs to the Technology Manager in a timely manner.
• Works cooperatively with students, staff, parents, vendors, and others contacted in the course of work.

Additional Duties

Perform any other related duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Equipment

Uses school technology and standard office equipment, including computers, laptops, Chromebooks, iPads, printers, copiers, interactive whiteboards, cameras, projectors, phones, networking equipment, and related software applications.

Knowledge, Skills and Abilities

• Ability to troubleshoot basic hardware, software, and connectivity issues.
• Ability to learn and support school technology systems, devices, and software programs.
• Ability to work patiently and effectively with students and staff with varying technology skills.
• Ability to follow written and oral instructions, organize work, and respond to requests in a timely manner.
• Ability to maintain accurate records, repair logs, inventories, and documentation.
• Ability to maintain confidentiality of information regarding students, employees, and district operations.
• Ability to establish and maintain cooperative working relationships with students, staff, administrators, vendors, and others.
• Effective written and verbal communication skills.
• Willingness to receive training and develop additional technology skills as needed.

Physical and Mental Demands, Work Hazards

• Work is performed in standard office and school building environments.
• Ability to move throughout the school building to respond to technology needs.
• Ability to lift, carry, move, and set up technology equipment and related materials.
• Ability to work at a computer or technology device for extended periods of time.
• Ability to bend, reach, kneel, or work in tight spaces when setting up or troubleshooting technology equipment.

Qualifications Profile

Any combination of education, training, and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High school diploma or equivalent required.
• College degree or current progress toward a college degree preferred.
• Prior experience with school technology, computer hardware, software support, customer service, or related technology systems preferred.
• Training will be provided.

Compensation and Terms of Employment

• 12-month position.
• Competitive salary and benefits package, including excellent health insurance.
• Starting salary: $45,000 per year.

FLSA Status: Exempt, Non-Union