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Information Desk Associate Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Ensure all associates are trained in guest service standards, financial controls, and hotel ... For further information, please review the Know Your Rights notice from the Department of Labor.

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

Associate or bachelor's degree preferred * 2+ years of experience in a corporate or customer-facing ... For further information, please review the Know Your Rights notice from the Department of Labor.

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...

Strata Solar LLC

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

Associate or bachelor's degree preferred * 2+ years of experience in a corporate or customer-facing ... information or any other status or characteristic protected under applicable law.

Concord Hospitality

Front Desk Clerk

Raleigh, NC · On-site

$15 - $17/hr

Manage confidential information for the company and guests. * Responsible for proper administration ... Here are some reasons our associates like working for us: Our Benefits (applies to Full-Time ...

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Information Desk Associate information

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How much do information desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for information desk associate in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is an information desk associate?

An information desk associate is a customer service professional who assists visitors or clients by providing information, directions, and support at a reception or help desk. They often use communication skills and may handle inquiries in person, via phone, or email, working in environments such as offices, hospitals, or public facilities.

What are the most commonly searched types of Information Desk jobs in Raleigh, NC?

The most popular types of Information Desk jobs in Raleigh, NC are:

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For Information Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:

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Cities near Raleigh, NC with the most Information Desk Associate job openings:

Information Desk Associate jobs near you

Front Desk Guest Manager

Concord Hospitality

Raleigh, NC • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Concord Hospitality rating

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

13th of 109 rated hotels

Job description

Description
Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years-making this a great step in your hospitality career.
As a Concord Leader you will be responsible to:
  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.
    Key Responsibilities:
  • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
  • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
  • Oversee front desk operations and act as Manager on Duty when needed
  • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
  • Assist with financial reporting, budgeting, and revenue management initiatives
  • Recruit, train, and develop associates while fostering a positive, cooperative work environment
  • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
  • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs
    Qualifications:
  • Previous supervisory or management experience in front office or guest services
  • Strong leadership, training, and problem-solving skills
  • Knowledge of financial procedures, hotel operations, and revenue management
  • Excellent communication and organizational skills
  • Commitment to creating a guest-first and associate-first culture
    Benefits
    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities
    Why Join Concord?
    At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
    Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
    "We Are Concord!"
    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Source: Concord Hospitality

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