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Information Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

HM Alpha Hotels & Resorts

Front Office Supervisor

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... control desk. Assist in room reservations. Assist bell services and baggage storage. Support ... information, family or parental status, military service, or any other status protected by the laws ...

HM Alpha Hotels

Front Office Supervisor

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk. * Assist in room reservations. * Assist bell services and baggage storage. * Support ... information, family or parental status, military service, or any other status protected by the laws ...

HM Alpha Hotels

Front Office Supervisor

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk. * Assist in room reservations. * Assist bell services and baggage storage. * Support ... information, family or parental status, military service, or any other status protected by the laws ...

Goshen Medical Center

Front Desk/Receptionist

Lillington, NC · On-site

$12.50 - $16.25/hr

... office assistant/medical assistant preferred • Proficient in use of computer Windows based ... This includes verification of insurance and demographic information • Process office visit ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

... * Assist employees with network connectivity issues, including Wi-Fi, VPN, and remote access ... providing IT Help Desk, Desktop Support, or End User Support in a business environment.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... * Assist employees with network connectivity issues, including Wi-Fi, VPN, and remote access ... providing IT Help Desk, Desktop Support, or End User Support in a business environment.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... * Assist employees with network connectivity issues, including Wi-Fi, VPN, and remote access ... providing IT Help Desk, Desktop Support, or End User Support in a business environment.

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

Support office supply inventory and ordering * Assist with general office organization and upkeep H ... For further information, please review the Know Your Rights notice from the Department of Labor.

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

Support office supply inventory and ordering * Assist with general office organization and upkeep H ... For further information, please review the Know Your Rights notice from the Department of Labor.

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC · On-site

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... May assist with the setup of staging or test environments. Qualifications ****local candidate ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

This role is ideal for an early-to-mid career IT professional who is passionate about technology ... Create, deploy, manage approved software packages. * Assist with inventory tracking, device ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

This role is ideal for an early-to-mid career IT professional who is passionate about technology ... Create, deploy, manage approved software packages. * Assist with inventory tracking, device ...

GovernmentJobs.com

Welcome Desk Receptionist

Chapel Hill, NC · On-site

$12.50 - $16/hr

... desk reception, information, and administrative support. Ensures a welcoming, professional, and ... Greet and assist visitors, students, faculty, and staff in a professional and courteous manner.

New

Strata Solar LLC

Front Desk Coordinator

Durham, NC

$15.75 - $20.25/hr

Support office supply inventory and ordering * Assist with general office organization and upkeep H ... information or any other status or characteristic protected under applicable law.

TUMI Hospitality

Front Desk Clerk

Raleigh, NC · On-site

$13.50 - $16.75/hr

Verify guest information, payment methods, and identification. * Answer telephone calls, emails ... Follow all company policies, procedures, and guest service standards. * Assist with additional ...

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All JobsInformation Desk JobsInformation Desk Assistant JobsInformation Desk Assistant Jobs in Raleigh, NC

Information Desk Assistant information

See Raleigh, NC salary details

$10

$20

$32

How much do information desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for information desk assistant in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.
What are the most commonly searched types of Information Desk jobs in Raleigh, NC? The most popular types of Information Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Desk Assistant jobs? Cities near Raleigh, NC with the most Information Desk Assistant job openings:
Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,146 per year, or $20.3 per hour.

Front Office Supervisor

HM Alpha Hotels & Resorts

Durham, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Front Office Supervisor

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards. Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences. Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences. Assist in training new employees and fostering a collaborative, motivated team environment. Assist in requesting, organizing, delivering special amenities to guests. Organize in-room decor for guests to celebrate special occasions. Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments. Assist in answering phones in PBX Assist in rooms control desk. Assist in room reservations. Assist bell services and baggage storage. Support management in implementing new processes and technology enhancements to improve front desk efficiency. Other duties as assigned.

Strong leadership and team-building skills with a hands-on approach. Excellent communication and interpersonal abilities. Detail-oriented with strong organizational skills and multitasking capability. Ability to remain calm and professional in high-pressure situations. Proficient in front office systems (PMS) and basic office software. A genuine passion for hospitality and creating memorable guest experiences.

Minimum 2 years of experience in front desk operations within the hospitality industry. Previous supervisory or leadership experience preferred. Familiarity with hotel property management systems and reservation platforms. Proven track record of delivering excellent customer service and managing guest relations.

High school diploma or equivalent required. Associate or Bachelor's degree in Hospitality Management or related field preferred but not required.

Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time

Category - Front Office / Front Desk Location - DoubleTree Durham 208 Full-Time/Part-Time - Full-Time Shift - not applicable- Number of Openings - 1 Req Number - FRO-26-00108 EOE Statement - HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

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