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Information Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

Norton Collar Lund Lilley PLLC

Be Seen First

Front Desk Administrator

Raleigh, NC · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Organize and process incoming/outgoing mail, client documents, and tax returns, assist with ... personal information. * Strong organizational and multi-tasking skills with a high level of ...

Sage Hospitality

Front Desk Agent

Raleigh, NC · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ... Mobility - must be able to reach all areas of hotel to assist clients. * Occasional standing.

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ... Create, modify, and maintain user accounts, permissions, and email access. * Assist with employee ...

Clarity Vision

Medical Front Desk Associate

Holly Springs, NC · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will have the opportunity to assist patients throughout their entire visit-from scheduling ... Collect patient information and ensure all required paperwork is completed accurately. * Maintain ...

RS Eye Care

Medical Front Desk Associate

Holly Springs, NC · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will have the opportunity to assist patients throughout their entire visit-from scheduling ... Collect patient information and ensure all required paperwork is completed accurately. * Maintain ...

Clarity Vision

Medical Front Desk Associate

Holly Springs, NC · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will have the opportunity to assist patients throughout their entire visit-from scheduling ... Collect patient information and ensure all required paperwork is completed accurately. * Maintain ...

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All JobsInformation Desk JobsInformation Desk Assistant JobsInformation Desk Assistant Jobs in Raleigh, NC

Information Desk Assistant information

See Raleigh, NC salary details

$10

$20

$32

How much do information desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for information desk assistant in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.
What are the most commonly searched types of Information Desk jobs in Raleigh, NC? The most popular types of Information Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Desk Assistant jobs? Cities near Raleigh, NC with the most Information Desk Assistant job openings:
Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,146 per year, or $20.3 per hour.

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Butner, NC • On-site

Full-time

Re-posted 27 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role.
Responsibilities Include:
  • Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
  • Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
  • Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
  • Install, configure, and maintain workstation hardware, software applications, and operating systems.
  • Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
  • Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
  • Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
  • Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
  • Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
  • Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
  • Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
  • Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
  • Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:
  • 2-4 years minimum Help Desk Administrtion experience.
  • Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
  • Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:
  • Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
  • Certifications: CompTIA A+ certification or higher

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