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Information Desk Assistant Jobs (NOW HIRING)

University of Kansas

Student Desk Assistant

Lawrence, KS

$15.50 - $19.75/hr

Information Hub: Coordinate incoming/outgoing desk communications, answer general questions, and ... Campus Outreach: Assist with tours and provide information at the Daisy Hill Commons and during ...

Avidan Med Spa

Desk Assistant

Boonton, NJ · On-site

$16 - $18/hr

Desk Assistant/Front Office Coordinator. Location: Alora Med Spa - Boonton, NJ. Reports To: Spa ... information regarding all spa and medical services. * Client Records: Maintain strict ...

AEG

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

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Information Desk Assistant information

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How much do information desk assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for information desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What cities are hiring for Information Desk Assistant jobs?

Cities with the most Information Desk Assistant job openings:

What are the most commonly searched types of Information Desk jobs?

The most popular types of Information Desk jobs are:

What states have the most Information Desk Assistant jobs?

States with the most job openings for Information Desk Assistant jobs include:

Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Student Desk Assistant

Auburn University

Auburn University, AL • On-site

$8/hr

Full-time

Re-posted 4 days ago

Auburn University rating

6.5

Company rating: 6.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

520th of 628 rated colleges and universities

Job description

Overview
Student Affairs is excited to begin the search for a Student Desk Assistant to service the James E. Foy Information Desk! The student desk assistant supports daily front-desk operations by providing friendly customer service, offering guidance to visitors, and managing basic administrative tasks.
Responsibilities
  • Greet building visitors in a cheerful and welcoming manner. Assist them with questions or directions as needed
  • Provide access to meeting rooms to customers who have reservations. Help them connect with Event Operations Team if Audio-Visual assistance is needed
  • Receive and document lost and found items
  • Answer the desk phone in a cheerful and welcoming manner. Assist callers with inquiries and direct them to the correct resources as needed
  • Attend all mandatory meetings and trainings
  • Arrive promptly for shifts, dressed in provided uniforms, presenting a professional appearance and enthusiastic team attitude

Qualifications
Enrolled student at Auburn University
Expectations:
  • Applicants must be eligible to work weekdays, evenings, and weekends, including early mornings and home football games during the fall semester
  • Maintain a cumulative GPA of 2.0
  • Possess some customer service experience
  • An outgoing person willing to engage with a diverse visitor and caller population
  • Excellent telephone etiquette
  • Ability to work in a team environment

Minimum Knowledge, Skills, and Abilities
• Ability to work early mornings, late evenings, and weekends, including home football games
• Ability to work during school breaks preferred
• Previous customer service work experience
• Comprehensive knowledge of campus information
• Hands-on experience in giving information to visitors and answering their questions
• Highly skilled in greeting visitors and directing them to the right person or department
Why Work at Auburn?
Why should YOU consider student employment at Auburn University?
  • Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
  • Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
  • Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

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