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Information Desk Assistant Jobs (NOW HIRING)

PARKER UNIVERSITY

Front Desk Assistant

Dallas, TX · On-site

The Front Desk Assistant professionally serves the clinic patients and the interns. WHAT YOU WILL ... Maintain strict confidentiality regarding information that is learned through this department ...

PARKER UNIVERSITY

Front Desk Assistant

Dallas, TX · On-site

The Front Desk Assistant professionally serves the clinic patients and the interns. WHAT YOU WILL ... Maintain strict confidentiality regarding information that is learned through this department ...

Parker University

Front Desk Assistant

Dallas, TX · On-site

The Front Desk Assistant professionally serves the clinic patients and the interns. WHAT YOU WILL ... Maintain strict confidentiality regarding information that is learned through this department ...

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Information Desk Assistant information

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$33

How much do information desk assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for information desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What cities are hiring for Information Desk Assistant jobs?

Cities with the most Information Desk Assistant job openings:

What are the most commonly searched types of Information Desk jobs?

The most popular types of Information Desk jobs are:

What states have the most Information Desk Assistant jobs?

States with the most job openings for Information Desk Assistant jobs include:

Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Martin University Center Desk Assistant

Texas Wesleyan University

Fort Worth, TX • On-site

Full-time

Re-posted 24 days ago

Job description

Posting Details
Position Information
Job Title
Martin University Center Desk Assistant
Position Summary
The Martin Center Desk Assistant serves as a vital member of the university community, providing essential support at the front desk of the University Center. This role involves welcoming and assisting students, faculty, staff, and visitors with inquiries, information, and services. The Desk Assistant plays a key role in maintaining a positive and inclusive atmosphere within the University Center, contributing to a seamless and efficient operation.
Essential Duties and Responsibilities
  • Answer phone calls to main line of university, the Division on Student Affairs, Residence Life, and Student Engagement.
  • Accurately direct calls to the proper location or take messages for appropriate personnel.
  • Provide prompt, friendly service to all customers (residents, staff, faculty, parents, and guests).
  • Act as an information source about the department, the University, and the University Center.
  • Communicate with one another and resume any tasks that were not completely during the previous shift.
  • Cultivate and maintain good working relationships with staff, faculty and students
  • Participate in student leadership trainings, and meetings as specified by supervisor.
  • Adhere to all university policies and guidelines.
  • Encourage and support students, student organizations, departments, and academic programs, on events that benefit the student community and align with the college's mission.

Education, Certifications and/or Licenses
  • Maintain minimum of 2.25 GPA
  • Submit availability form: https://forms.office.com/r/VhByFtf8xP

Experience
  • Customer service skills preferred.
  • Spanish speaking preferred, but not required.

Knowledge, Skills & Abilities
  • Demonstrated passion and support for all students regardless of race, gender, ethnicity, sexual orientation, ability, nationality and/or language.
  • Excellent knowledge of the university, and university resources.
  • Basic knowledge of proper customer service.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to balance collaborative and independent work.
  • Excellent written, oral, social media-based and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be a self starter who is detail oriented.
  • Ability for a pleasant and clearly understandable phone voice.
  • Ability to complete all physical tasks as needed.

Posting Detail Information
Posting Number
Posting Open Date
Open Until Filled
Posting Close Date
Special Instructions to Applicants

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