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Information Desk Assistant Jobs (NOW HIRING)

ASM Global

Information Desk Attendant

Worcester, MA

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

ASM Global

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

AEG

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

Associa

Front Desk Assistant

Williamsburg, VA · On-site

$18 - $20/hr

Community Group Inc, an Associa company, is hiring a full time Front Desk Assistant to support its ... Enter and update community and homeowner information in the system. * Receive, sort, and distribute ...

Mercer University

Front Desk Assistant

Atlanta, GA

$13/hr

You will not be able to modify your application after you submit it . Job Family: Student Work Study Department: Admissions Supervisor: Autumn Johnson Job Title: Front Desk Assistant This is an ...

ASM Global

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

ASM Global

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

Mercer University

Front Desk Assistant

Atlanta, GA · On-site

$13/hr

You will not be able to modify your application after you submit it. Job Family: Student Work Study Department: Admissions Supervisor: Autumn Johnson Job Title: Front Desk Assistant This is an hourly ...

The Management Trust

FRONT DESK ASSISTANT

Aurora, CO · On-site

$20 - $23/hr

Front Desk Assistant Location: Aurora, CO at Southshore Reporting To: General Manager Status: Non ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Information Desk Assistant information

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$33

How much do information desk assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for information desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What cities are hiring for Information Desk Assistant jobs?

Cities with the most Information Desk Assistant job openings:

What are the most commonly searched types of Information Desk jobs?

The most popular types of Information Desk jobs are:

What states have the most Information Desk Assistant jobs?

States with the most job openings for Information Desk Assistant jobs include:

Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Information Desk Attendant

ASM Global

Worcester, MA

$13 - $16.75/hr

Part-time

Re-posted 24 days ago

ASM Global rating

6.6

Company rating: 6.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

146th of 258 rated facilities management

Job description

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary point of contact for visitors, providing exceptional customer service and performing various administrative tasks. In addition to typical customer service-related tasks, this role includes monitoring the parking lot through security cameras, assisting with parking gate tasks and ticket validation, collecting payments for public skating events birthday parties, and ensuring that all participants have paid and signed the necessary waivers.
Key Responsibilities:

Customer Service:

  • Greet and assist visitors and customers in a friendly and professional manner.
  • Provide information about the facility, events, and services offered.
  • Handle inquiries and resolve issues promptly and efficiently.
  • Answer phone calls and direct them to the appropriate personnel.
  • Maintain a clean and organized front desk and lobby area.


Administrative Tasks:

  • Perform general office duties such as filing, photocopying, and data entry.
  • Manage scheduling and reservations for events and facility use.
  • Maintain accurate records and logs of daily activities and transactions.


Parking Lot Monitoring:

  • Monitor the parking lot through security cameras to ensure the safety and security of the facility.
  • Assist with parking gate tasks, including operating the gate, ticket validation, and managing parking fees.
  • Report any suspicious activities or security concerns to the appropriate authorities.


Payment Collection:

  • Collect payments for public skating events, open hockey sessions, and other activities.
  • Issue receipts and maintain accurate records of transactions.
  • Ensure that all payments are processed correctly and securely.


Event Participation Monitoring:

  • Verify that all customers attending events have paid the appropriate fees.
  • Ensure that all participants have signed the necessary waivers and forms.
  • Monitor compliance with facility rules and regulations.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or administrative roles preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks efficiently and effectively.
  • Basic computer skills, ability to adapt to and learn new programs.
  • Ability to work flexible hours, including evenings and weekends.


Physical Requirements:

  • Ability to sit or stand for extended periods.
  • Ability to lift and carry up to 25 pounds occasionally.
  • Ability to withstand a colder atmosphere during minimal periods inside the ice arena.


Work Environment:

  • The role is primarily performed in an indoor office setting but includes monitoring outdoor parking areas.
  • Interaction with a diverse group of customers and staff members.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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