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Information Desk Assistant Jobs (NOW HIRING)

ASM Global

Information Desk Attendant

Worcester, MA

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

ASM Global

Information Desk Attendant

Worcester, MA

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

ASM Global

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

ASM Global

Information Desk Attendant

Worcester, MA · On-site

$13 - $16.75/hr

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary ... Greet and assist visitors and customers in a friendly and professional manner. * Provide ...

LifeBridge Health

FRONT DESK ASSISTANT

Towson, MD

Office Front Desk Assistant The Office Front Desk Assistant plays a key role in supporting the ... information. Key Responsibilities * Perform a variety of clerical duties to meet the needs of ...

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How much do information desk assistant jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for information desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

The helpdesk role, often called an Information Desk Assistant, is considered a common entry-level IT position that provides technical support to users. It helps develop foundational skills in troubleshooting, customer service, and familiarity with tools like ticketing systems, making it a suitable starting point for a career in IT.

What does an Information Desk Assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What is an information assistant?

An information assistant is a professional who provides guidance and support to visitors or customers by answering questions, offering directions, and helping locate resources. They often work at information desks in settings like libraries, hospitals, or corporate offices and may use tools such as databases or directories to assist effectively.

What is the highest paid receptionist job?

The highest paid receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $50,000 annually. Executive receptionists or those with advanced skills and certifications may earn higher wages, especially in large organizations or metropolitan areas.

What are the most common challenges faced by Information Desk Assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as an Information Desk Assistant, and why are they important?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.

What is the job description of an information desk?

An Information Desk Assistant provides visitors with directions, general information, and assistance related to the organization or facility. They answer questions, distribute materials, and may use computer systems or databases to retrieve information. Good communication skills and knowledge of the environment are essential for this role.
What cities are hiring for Information Desk Assistant jobs? Cities with the most Information Desk Assistant job openings:
What are the most commonly searched types of Information Desk jobs? The most popular types of Information Desk jobs are:
What states have the most Information Desk Assistant jobs? States with the most job openings for Information Desk Assistant jobs include:
Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Front Desk Assistant

BOYS & GIRLS CLUBS OF SCOTTSDALE INC

Scottsdale, AZ • On-site

$15.50/hr

Part-time

Posted 24 days ago

Job description

The Front Desk Assistant is the first point of contact for families, youth, and school partners at a Blue Door Academy school-based site. This role manages the full membership process - from initial inquiry through active enrollment - while serving as a frontline ambassador of the Blue Door Academy experience. The Front Desk Assistant ensures that every family feels welcomed, every record is accurate, and every interaction reflects the professional standard Blue Door Academy is known for.
This is not an administrative role in the traditional sense. It is a people-first position that requires exceptional customer service instincts, organizational discipline, and a genuine commitment to serving youth and families with warmth and professionalism.
What This Role Requires: The Blue Door Academy Customer Service Standard
Every Front Desk Assistant is expected to hold three commitments in every interaction:
You Greet with Purpose
First impressions define the Blue Door Academy experience. The Front Desk Assistant is the first face families and youth encounter - and that moment matters. Every greeting should be warm, professional, and intentional. Members and parents should always feel welcomed, seen, and valued from the moment they arrive.
You Own the Member Experience
The Front Desk Assistant is the keeper of the enrollment process. From a family's first inquiry through active membership, this role ensures every step is smooth, accurate, and family-friendly. Enrollment is not paperwork - it is the gateway to youth access. Own it with care.
You Hold the Standard
Blue Door Academy sites operate with consistency and professionalism. The Front Desk Assistant upholds communication, data accuracy, and compliance standards every day. The experience families have at the front desk reflects the entire organization.
Key Responsibilities
Member Welcome & Enrollment
  • Greet all youth, families, and visitors warmly and professionally at point of entry.
  • Serve as the primary point of contact for new family inquiries; guide families through the enrollment process clearly and efficiently.
  • Process membership applications, collect required documentation, and enter data accurately into membership systems.
  • Ensure all enrollment records are current, complete, and compliant with organizational and licensing requirements.
  • Communicate enrollment status, program information, and site expectations to families in a timely manner.

Customer Service & Family Engagement
  • Answer incoming phone calls, emails, and walk-in inquiries; respond within established customer service timeframes.
  • Use the standard Blue Door Academy phone greeting and communication protocols in all family and stakeholder interactions.
  • Address parent questions and concerns with professionalism and empathy; escalate unresolved issues to the Branch Director.
  • Support parent engagement by distributing communications, event reminders, and program updates.
  • Create a welcoming environment that reflects the Academy's core tenets: Youth First, Every Family Matters, and Relationships Are the Work.

Records & Administrative Support
  • Maintain accurate daily attendance records and submit required documentation on schedule.
  • Manage membership files in accordance with organizational, regulatory, and confidentiality standards.
  • Support operational compliance by maintaining records aligned with applicable state licensing requirements (see Site Addendum).
  • Assist the Branch Director with administrative tasks and reporting as needed.

Site Support & Safety
  • Maintain the front desk and reception area as a clean, organized, and welcoming space.
  • Monitor site access and follow all visitor management and safety protocols.
  • Support emergency procedures and communicate safety concerns promptly to the Branch Director.

Qualifications
Education
  • Required: High school diploma or equivalent.

Experience
  • Minimum 1 year of experience in customer service, front desk, or administrative support role.
  • Experience working with youth, families, or in a community-based setting preferred.
  • Prior experience with Boys & Girls Clubs of America or a comparable youth-serving organization preferred.

Required Certifications & Clearances
  • CPR/First Aid certification (required within 30 to 60 days of hire; see Site Addendum for site-specific timing).
  • Successful completion of all required background checks, fingerprinting, and state clearances prior to employment.
  • Additional site-specific requirements listed in the Localization Addendum.

Skills & Abilities
  • Exceptional verbal and written communication skills; professional and warm in all interactions.
  • Strong attention to detail; accuracy in data entry and record maintenance.
  • Proficiency in basic computer applications including email, scheduling tools, and data management systems.
  • Ability to manage multiple tasks simultaneously in a fast-paced, people-centered environment.
  • Reliable, punctual, and accountable; able to meet the demands of a part-time professional schedule up to 25 hours per week.
  • Cultural competence and demonstrated commitment to equity, inclusion, and belonging.

Physical Requirements
This position requires the ability to sit and stand for extended periods, move throughout program spaces, and actively engage with youth and families throughout each shift. Staff may be required to lift up to 25 lbs. and work in both indoor and outdoor environments.
Acknowledgment
This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of skills, efforts, duties, or responsibilities. The Branch Director and organization leadership reserve the right to modify this description as needed.
Employee Signature: Date: _______________
Supervisor Signature: Date: _______________

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