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Information Desk Volunteer Jobs (NOW HIRING)

Crisis Services

VOLUNTEER Front Desk

Buffalo, NY · On-site

$14.50 - $18.75/hr

We are seeking a Front Desk Volunteer who is interested in supporting our mission to provide crisis ... The information presented indicates the general nature and level of work expected of volunteers. It ...

CRISIS SERVICES

VOLUNTEER Front Desk

Buffalo, NY

$0.01/hr

We are seeking a Front Desk Volunteer who is interested in supporting our mission to provide crisis ... The information presented indicates the general nature and level of work expected of volunteers. It ...

Brownhealth

Supv Information Desk

Providence, RI · On-site

$50K - $83K/yr

SUMMARY: Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR ... In the absence of the Manager, assumes responsibility for these service areas and Volunteer ...

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Information Desk Volunteer information

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How much do information desk volunteer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for information desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is an information desk volunteer?

Information Desk Volunteers are individuals who assist visitors, patients, and staff by providing directions, answering questions, and offering general information at the entrance or lobby of an organization, such as a hospital, museum, or community center. They serve as the first point of contact and help ensure guests have a positive experience by addressing inquiries and guiding them to the appropriate departments or services. These volunteers typically possess strong communication and interpersonal skills and play an important role in creating a welcoming environment.

What are the key skills and qualifications needed to thrive as an information desk volunteer, and why are they important?

To thrive as an Information Desk Volunteer, you need strong customer service skills, basic organizational abilities, and familiarity with the facility or organization's layout and services. Comfort with office tools such as telephones, computers, and visitor management systems is often required. Excellent interpersonal communication, patience, and a friendly demeanor help create a positive first impression for visitors. These skills ensure that guests receive accurate information and support, enhancing their overall experience and the organization's reputation.

What are some common challenges faced by information desk volunteers, and how can they be overcome?

Information Desk Volunteers often encounter a fast-paced environment where they interact with diverse visitors who may have urgent questions or require special assistance. Managing high volumes of inquiries while maintaining a friendly and calm demeanor can be challenging. Volunteers can overcome these challenges by familiarizing themselves with facility layouts, resources, and frequently asked questions, and by practicing effective communication skills. Teamwork and ongoing support from staff also help ensure volunteers feel confident and well-prepared.

What is the difference between Information Desk Volunteer vs Library Assistant?

AspectInformation Desk VolunteerLibrary Assistant
Required CredentialsNone or minimal; often volunteer-basedHigh school diploma or equivalent; some positions may require library training
Work EnvironmentPublic spaces like community centers, hospitals, eventsLibraries, educational institutions, public or private
Employer & IndustryNonprofits, community organizations, hospitalsLibraries, educational institutions, government agencies
Common Search & ComparisonVolunteer roles, customer service, information assistanceLibrary support, clerical work, customer service

While both roles involve assisting the public and providing information, an Information Desk Volunteer typically offers unpaid support in various community settings without requiring formal credentials. A Library Assistant usually works in libraries, often with some training or certification, handling more administrative and operational tasks. Both roles serve to help visitors find information, but their work environments and responsibilities differ.

What cities are hiring for Information Desk Volunteer jobs?

Cities with the most Information Desk Volunteer job openings:

What are the most commonly searched types of Information Desk jobs?

The most popular types of Information Desk jobs are:

What states have the most Information Desk Volunteer jobs?

States with the most job openings for Information Desk Volunteer jobs include:

Information Desk Volunteer jobs near you

INFORMATION DESK REP

Premier Health

Middletown, OH • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

INFORMATION DESK REPRESENTATIVE ATRIUM MEDICAL CENTER  VARIABLE SHIFT OF 6A-2:30P & 10:30A-7P ; WITH ROTATING WEEKENDS AND/OR HOLIDAYS PART TIME / 40 HOURS EVERY TWO WEEKENDS

Responsible for providing daily assistance and direction to visitors and staff. Promotes Patient Satisfaction, assuring an efficient, friendly and hospitable atmosphere by directing, escorting and interacting with the general public.

Education: High school diploma or equivalent. Ability to read and write in English with excellent interpersonal communication and verbal skills.

Responsible for providing daily assistance and direction to visitors and staff. Promotes Patient Satisfaction, assuring an efficient, friendly and hospitable atmosphere by directing, escorting and interacting with the general public.

Skills/Other: Excellent people skills and positive attitude. Good organizational skills and ability to perform multiple tasks simultaneously. Ability to use computer to access Facility Directory and other information for callers and visitors. Knowledge of hospital and location of departments. Ability to work in a fast-paced environment. Ability to work effectively with adult and junior volunteers. Ability to work effectively with little or no supervision when manager not on-site.

DIMENSION/SCOPE

The Information Representative is a member of the Volunteer Services team reporting to the Volunteer Services Manager and responsible to:

provide responsive and supportive customer service.

facilitate flow of activity and traffic in the main lobby.

offer precise, simple directions to visitors.

monitor and support the Information Desk volunteers.

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