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Information Desk Volunteer Jobs (NOW HIRING)

Ingalls Hospital

Main Information Desk

Harvey, IL · On-site

$16.75 - $21.50/hr

Under the direct supervision of the Supervisor of Volunteer Services, the Information Desk Volunteer is responsible for greeting everyone entering the hospital, providing great customer service by ...

Big Bend Cares

Front Desk Volunteer

Tallahassee, FL · On-site

Front desk volunteers are responsible for liaising information between the public/clients and the staff. * Volunteers also help in other departments, from Development and Finance, to Education and ...

Crisis Services

VOLUNTEER Front Desk

Buffalo, NY · On-site

$14.50 - $18.75/hr

We are seeking a Front Desk Volunteer who is interested in supporting our mission to provide crisis ... The information presented indicates the general nature and level of work expected of volunteers. It ...

Phsorg

$57K - $97K/yr

Manager - Volunteer Services and Information Desk Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Manager - Volunteer Services and Information Desk to supports the ...

CRISIS SERVICES

VOLUNTEER Front Desk

Buffalo, NY

$0.01/hr

We are seeking a Front Desk Volunteer who is interested in supporting our mission to provide crisis ... The information presented indicates the general nature and level of work expected of volunteers. It ...

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Information Desk Volunteer information

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How much do information desk volunteer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for information desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is an information desk volunteer?

Information Desk Volunteers are individuals who assist visitors, patients, and staff by providing directions, answering questions, and offering general information at the entrance or lobby of an organization, such as a hospital, museum, or community center. They serve as the first point of contact and help ensure guests have a positive experience by addressing inquiries and guiding them to the appropriate departments or services. These volunteers typically possess strong communication and interpersonal skills and play an important role in creating a welcoming environment.

What are some common challenges faced by information desk volunteers, and how can they be overcome?

Information Desk Volunteers often encounter a fast-paced environment where they interact with diverse visitors who may have urgent questions or require special assistance. Managing high volumes of inquiries while maintaining a friendly and calm demeanor can be challenging. Volunteers can overcome these challenges by familiarizing themselves with facility layouts, resources, and frequently asked questions, and by practicing effective communication skills. Teamwork and ongoing support from staff also help ensure volunteers feel confident and well-prepared.

What is the difference between Information Desk Volunteer vs Library Assistant?

AspectInformation Desk VolunteerLibrary Assistant
Required CredentialsNone or minimal; often volunteer-basedHigh school diploma or equivalent; some positions may require library training
Work EnvironmentPublic spaces like community centers, hospitals, eventsLibraries, educational institutions, public or private
Employer & IndustryNonprofits, community organizations, hospitalsLibraries, educational institutions, government agencies
Common Search & ComparisonVolunteer roles, customer service, information assistanceLibrary support, clerical work, customer service

While both roles involve assisting the public and providing information, an Information Desk Volunteer typically offers unpaid support in various community settings without requiring formal credentials. A Library Assistant usually works in libraries, often with some training or certification, handling more administrative and operational tasks. Both roles serve to help visitors find information, but their work environments and responsibilities differ.

What are the key skills and qualifications needed to thrive as an information desk volunteer, and why are they important?

To thrive as an Information Desk Volunteer, you need strong customer service skills, basic organizational abilities, and familiarity with the facility or organization's layout and services. Comfort with office tools such as telephones, computers, and visitor management systems is often required. Excellent interpersonal communication, patience, and a friendly demeanor help create a positive first impression for visitors. These skills ensure that guests receive accurate information and support, enhancing their overall experience and the organization's reputation.
What cities are hiring for Information Desk Volunteer jobs? Cities with the most Information Desk Volunteer job openings:
What are the most commonly searched types of Information Desk jobs? The most popular types of Information Desk jobs are:
What states have the most Information Desk Volunteer jobs? States with the most job openings for Information Desk Volunteer jobs include:
Information Desk Volunteer jobs near you

Medical Information Desk Volunteer

Community Care Resources

Hallandale Beach, FL • On-site

$15.25 - $18.25/hr

Other

Re-posted 22 days ago

Job description

This position is responsible to assist patients, visitors, and employees with information needed as they enter one of our medical clinics.

Including:

Correct and clear directions, escorting patients/visitors, patient room numbers, assisting with the admission

process, making deliveries, maintaining organized lobby, delivering mail, and other similar requests for assistance.

If applicable: ensures medication security when coming in contact with any medication while performing one’s perspective duties.

FUNCTIONAL REQUIREMENTS

Must be able to read, write, speak, and understand English. Must be able to move around the medical office on own without the need of assistance. Must have good communication skills in order to speak with and listen to patients, visitors, and employees. Must be able to function effectively on own or in conjunction with other Information Desk team members without the need for constant supervision.

Reasonable accommodations may be requested and considered.

KEY VOLUNTEER DUTIES

Socially interact with a variety of personality types and age levels.

Follow written and verbal directions.

Ability to push patients/visitors in wheelchairs and escort patients throughout clinic.

Maintain confidentiality of patient information.

Answers Information Desk phone, transferring caller to appropriate department.

Stays current on information.

Uses translator phone to assist patients/visitors not able to converse in English.

Follows opening and closing procedures, able to print volunteer lists.

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