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Information Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

Service Desk Technician

Clayton, NC

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Service desk, Troubleshooting, Support, Active directory Top Skills Details Service desk ... โ€ข Assist the IT Manager and Network Operations Manager with various tasks and projects โ€ข ...

Service Desk Technician

Clayton, NC

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Service desk, Troubleshooting, Support, Active directory Top Skills Details Service desk ... .. * Assist the IT Manager and Network Operations Manager with various tasks and projects

Service Desk Technician

Clayton, NC ยท On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Service desk, Troubleshooting, Support, Active directory Top Skills Details Service desk ... etc... Assist the IT Manager and Network Operations Manager with various tasks and projects ...

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... assist others with resolutions. Supports end user password resets. Instructs users via phone and/or ...

Help Desk Specialist

Raleigh, NC ยท On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Enters information into the ServiceNow call tracking system and monitors to ensure customer service ... assist in network hardware resolutions. * Project Management - * Ability to lead projects that ...

Front Desk Guest Manager

Raleigh, NC ยท On-site

$16.50 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Many of our Front Office leaders grow into Assistant General Manager roles within just a few years ... For further information, please review the Know Your Rights notice from the Department of Labor.

Front Desk Guest Manager

Raleigh, NC ยท On-site

$16.50 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Many of our Front Office leaders grow into Assistant General Manager roles within just a few years ... For further information, please review the Know Your Rights notice from the Department of Labor.

Front Desk Associate

Morrisville, NC ยท On-site

$13 - $16.75/hr

  • Retirement

... on relevant information to the appropriate staff member * Warmly welcome both current and ... desk area * Assist full-time staff with other campus procedures to ensure things are running ...

Document all pertinent end user identification information, including name, department, contact ... Perform post-resolution follow-ups to help requests. * Assist with and resolve all helpdesk and ...

Front Desk Clerk

Raleigh, NC ยท On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... * Assist in processing laundry. * Responsible to utilize and follow all Safety and Security ... Manage confidential information for the company and guests. * Responsible for proper administration ...

Front Desk Clerk

Raleigh, NC ยท On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... * Assist in processing laundry. * Responsible to utilize and follow all Safety and Security ... Manage confidential information for the company and guests. * Responsible for proper administration ...

Front Desk Associate

Morrisville, NC ยท On-site

$13 - $16.75/hr

  • Retirement

... on relevant information to the appropriate staff member * Warmly welcome both current and ... desk area * Assist full-time staff with other campus procedures to ensure things are running ...

Front Desk Associate

Morrisville, NC ยท On-site

$13 - $16.75/hr

  • Retirement

... on relevant information to the appropriate staff member * Warmly welcome both current and ... desk area * Assist full-time staff with other campus procedures to ensure things are running ...

Front Desk Associate

Morrisville, NC ยท On-site

$13 - $16.75/hr

... on relevant information to the appropriate staff member * Warmly welcome both current and ... desk area * Assist full-time staff with other campus procedures to ensure things are running ...

Be Seen First

Front Desk Administrator

Raleigh, NC ยท On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Organize and process incoming/outgoing mail, client documents, and tax returns, assist with ... personal information. * Strong organizational and multi-tasking skills with a high level of ...

Showing results 21-40

Information Desk Assistant information

See Raleigh, NC salary details

$10

$20

$32

How much do information desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for information desk assistant in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.
What are the most commonly searched types of Information Desk jobs in Raleigh, NC? The most popular types of Information Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Desk Assistant jobs? Cities near Raleigh, NC with the most Information Desk Assistant job openings:
Infographic showing various Information Desk Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,146 per year, or $20.3 per hour.

Hotel Front Desk Staff

Platinum Hospitality Group LLC

Durham, NC โ€ข On-site

$11 - $14/hr

Full-time

Re-posted 23 days ago


Job description

We are seeking a Hotel Front Desk Staff to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required.

Responsibilities:

  • Greet guests upon entry of hotel to provide positive first impression.
  • Assist guests with the arrival and departure from hotel.
  • Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
  • Understand the importance of responding quickly to guest needs and complaints.
  • Maintain sincere interest in providing stellar customer care.
  • Ability to process information quickly and accurately.
  • Communicate pertinent guest information to designated departments.

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills