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Information Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$18 - $20/hr

Many of our supervisors advance in a couple years to Assistant General Manager roles ... For further information, please review the Know Your Rights notice from the Department of Labor.

STI

Service Desk Specialist

Raleigh, NC · On-site

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... assist others with resolutions. Supports end user password resets. Instructs users via phone and/or ...

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Many of our Front Office leaders grow into Assistant General Manager roles within just a few years ... For further information, please review the Know Your Rights notice from the Department of Labor.

Wintellisys

Service Desk Technician

Morrisville, NC · On-site

Document all pertinent end user identification information, including name, department, contact ... Perform post-resolution follow-ups to help requests. * Assist with and resolve all helpdesk and ...

Concord Hospitality

Front Desk Clerk

Raleigh, NC · On-site

$15 - $17/hr

... * Assist in processing laundry. * Responsible to utilize and follow all Safety and Security ... Manage confidential information for the company and guests. * Responsible for proper administration ...

KidsPeace

IT Specialist

Fuquay Varina, NC · On-site

$55K - $55K/yr

This role works closely with Help Desk personnel, Systems Administrators, and Network ... equipment. * Assist with firmware upgrades and deployment of hardware and software solutions.

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Showing results 21-40

All JobsInformation Desk JobsInformation Desk Assistant JobsInformation Desk Assistant Jobs in Raleigh, NC

Information Desk Assistant information

See Raleigh, NC salary details

$10

$20

$32

How much do information desk assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for information desk assistant in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the most commonly searched types of Information Desk jobs in Raleigh, NC?

The most popular types of Information Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Information Desk Assistant jobs?

Cities near Raleigh, NC with the most Information Desk Assistant job openings:

Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,146 per year, or $20.3 per hour.

Front Desk Supervisor

Concord Hospitality

Raleigh, NC • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Key responsibilities

  • Check guests in and out efficiently and in a friendly manner.

  • Train front desk staff and develop a thorough knowledge of hotel operations, including reservations, room availability, and guest requests.

  • Monitor room availability, handle guest mail and messages, and assist with emergency and security procedures.

Concord Hospitality rating

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

13th of 109 rated hotels

Job description

Description
We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.
If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Maintain Inventory for Supplies and Market items
Assist with Month End tasks.
Review pre-arrival dashboard and prepare billing and routing for arrivals.
Train Front Desk staff.
Starting Wage: $18-$20 based on experience
Fully Flexible Schedule Required. Including nights, weekends and holidays.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Concord Hospitality employees say

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