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Inflight Services Jobs (NOW HIRING)

American Airlines

Crew Manager, Inflight

Boston, MA · On-site

$63K - $86K/yr

This job is a member of the Inflight Team within the Customer Experience Division. * Must be ... Manage escalated service issues and be visible to your team members when problems arise. * Deliver ...

Atlas Air

Manager, Curriculum and Courseware

Miami, FL · On-site

... Inflight Services, the Safety and Regulatory Compliance (SRC) department, and the Ground Curriculum Committee (GCC). * Own the development, maintenance, and revision of training program documentation ...

Aero

Experience Trainer & Activations Lead

Opa Locka, FL · On-site

$80K/yr

Conduct comprehensive inflight and on-ground on-the-job training for new Experience Specialists and Leads, covering all aspects of lounge hosting, cabin service, and safety procedures. * Perform ...

Alaska Airlines

Manager, AI

Seatac, WA

$149K - $224K/yr

... inflight services, maintenance and engineering, airport operations, scheduling, network planning, marketing, and revenue management at Alaska Air Group (AAG). As a people leader, this role provides ...

Alaska Airlines

Manager, AI

Seattle, WA

$149K - $224K/yr

... inflight services, maintenance and engineering, airport operations, scheduling, network planning, marketing, and revenue management at Alaska Air Group (AAG). As a people leader, this role provides ...

Alaska Airlines

Manager, AI

Seatac, WA · On-site

$149K - $224K/yr

... inflight services, maintenance and engineering, airport operations, scheduling, network planning, marketing, and revenue management at Alaska Air Group (AAG). As a people leader, this role provides ...

1872 Consulting

Sr. Data Engineer

Chicago, IL · On-site

$118K - $141K/yr

Their worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. They are a diverse and mission-minded group of professionals all working together in ...

1872 Consulting

Sr. Data Engineer

Chicago, IL · On-site

$118K - $141K/yr

Their worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. They are a diverse and mission-minded group of professionals all working together in ...

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Inflight Services information

See salary details

$35.5K

$85.1K

$145.5K

How much do inflight services jobs pay per year?

As of Aug 22, 2026, the average yearly pay for inflight services in the United States is $85,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What is inflight services?

Inflight services refer to the range of services and amenities provided to passengers while they are on board an aircraft. These services include food and beverage offerings, entertainment options, comfort items like blankets and pillows, and assistance from cabin crew members to ensure passenger safety and comfort. Inflight services play a crucial role in enhancing the travel experience and can vary depending on the airline, flight duration, and ticket class.

What are some common challenges faced by inflight services professionals, and how are they addressed?

Inflight Services professionals often encounter challenges such as managing diverse passenger needs, handling unexpected situations like medical emergencies or turbulent weather, and ensuring compliance with strict safety regulations. These challenges are addressed through comprehensive training in customer service, safety procedures, and problem-solving, as well as ongoing support from the flight crew and ground staff. Teamwork, clear communication, and adaptability are essential in maintaining a positive experience for passengers and ensuring a smooth operation throughout the flight.

What are the key skills and qualifications needed to thrive in inflight services, and why are they important?

To thrive in Inflight Services, you need strong customer service skills, safety awareness, and typically a high school diploma or equivalent. Familiarity with airline safety procedures, emergency equipment, and reservation or point-of-sale systems is often required. Excellent communication, problem-solving abilities, and a calm, approachable demeanor help you stand out when dealing with diverse passengers and high-pressure situations. These skills are vital to ensure passenger safety, satisfaction, and smooth operations during flights.

What is the difference between Inflight Services vs Flight Attendant?

AspectInflight ServicesFlight Attendant
CertificationsCPR, first aid, customer service trainingCPR, first aid, safety training
Work EnvironmentInside aircraft, customer-focusedInside aircraft, customer-focused
Employer & IndustryAirlines, private jetsAirlines, charter services
Job FocusCustomer service, inflight experiencePassenger safety, service, safety demonstrations

Inflight Services and Flight Attendants both work inside aircraft and require similar certifications. However, Inflight Services often refers to a broader role including customer experience management, while Flight Attendants focus more on passenger safety and safety demonstrations. Both roles are essential in the airline industry and share overlapping skills and work environments.

More about Inflight Services jobs

What cities are hiring for Inflight Services jobs?

Cities with the most Inflight Services job openings:

What states have the most Inflight Services jobs?

States with the most job openings for Inflight Services jobs include:

What job categories do people searching Inflight Services jobs look for?

The top searched job categories for Inflight Services jobs are:

Inflight Services jobs near you
Infographic showing various Inflight Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,056 per year, or $40.9 per hour.

Crew Manager, Inflight

American Airlines

Boston, MA • On-site

$63K - $86K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 373 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

8/11/26
Location: Logan Intl Apt (BOS-TRML)
Cities: Boston - MA
Requisition ID: 87426
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
  • This job is a member of the Inflight Team within the Customer Experience Division.
  • Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
  • Responsible for collaborating interdepartmentally to drive reliability, engagement with crews, problem solving and supporting continuous improvements.
  • Supports crews in the actual operation while consistently helping to deliver an on-time departure for our passengers
  • Salary range is $63,000 - $86,500.

What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Drives operational excellency while maintaining safety standards
  • Supports departmental and station goals and metrics
  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement.
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives
  • Ensures a quality product is consistently delivered to our customers
  • Promote effective communication among departments to engage our team to work together to achieve common goals.
  • Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure.
  • Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
  • Manage escalated service issues and be visible to your team members when problems arise.
  • Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
  • Ability to learn and apply union contract rules/regs in daily interactions with crewmembers and APFA

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in related field or equivalent experience/training
  • 3+ years of relevant experience
  • Must be able to work shift work, including weekends and holidays.
  • Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience
  • Current Flight Service, Passenger Service or Passenger Sales experience
  • An understanding of working with a contract labor group is desirable

Skills, Licenses & Certifications
  • Ability to coach, develop, and lead a team of Flight Attendants
  • Available to work shifts that include early mornings, late nights, weekends and Holidays. Along with the
  • flexibility of shift changes for operational needs
  • Excellent interpersonal, planning and organizational skill
  • Must be able to Meet the qualifications to train as a flight attendant, to enable better leadership of your team
  • Neat, well-groomed and capable of making a positive impression
  • Be service oriented
  • Able to push/pull force of up to 60 pounds
  • Successfully perform physical requirements of the job, including emergency evacuation drills
  • Ability to effectively coordinate multiple projects at the same time
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
  • identification display areas (SIDA), if applicable
  • Ability to secure appropriate airport authority and/or US Customs security badges
  • Must Pass U.S. Department of Transportation (DOT) mandate drug test

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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