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Airline Operations Management Jobs (NOW HIRING)

Grupo Eulen

Airline Project Transition Manager

Doral, FL · On-site

Act as the primary liaison between corporate leadership, station management, and airline partners * Identify operational risks and implementation gaps while developing mitigation strategies * Conduct ...

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Airline Operations Management information

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$39K

$126.8K

$194K

How much do airline operations management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for airline operations management in the United States is $126,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $164,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Airline Operations Management, and how can they be addressed?

Professionals in Airline Operations Management often face challenges such as coordinating across multiple departments (e.g., maintenance, crew scheduling, and ground services), managing disruptions caused by weather or technical issues, and ensuring compliance with strict safety and regulatory requirements. Addressing these challenges requires strong communication skills, the ability to remain calm under pressure, and proficiency in using specialized operations software. Building solid relationships across teams and staying updated on industry best practices can also help mitigate issues and maintain smooth airline operations.

What is the difference between Airline Operations Management vs Airline Customer Service Manager?

AspectAirline Operations ManagementAirline Customer Service Manager
Primary FocusOverseeing daily airline operations, including flight scheduling, safety, and complianceManaging customer service teams, handling passenger inquiries, and ensuring customer satisfaction
Required CredentialsTypically a degree in aviation, transportation, or related field; certifications in airline operationsCustomer service or hospitality background; often requires communication and leadership skills
Work EnvironmentAirports, airline offices, operational control centersAirport terminals, customer service counters, call centers
Industry UsageCore operational roles within airlinesCustomer-facing roles within airline companies

Airline Operations Management focuses on the overall functioning of airline operations, ensuring safety, efficiency, and compliance. In contrast, Airline Customer Service Managers concentrate on passenger experience and service quality. Both roles are vital but serve different aspects of airline operations.

What are the key skills and qualifications needed to thrive as an Airline Operations Manager, and why are they important?

To thrive as an Airline Operations Manager, you need a solid background in aviation management, logistics, and regulatory compliance, typically supported by a relevant degree and industry certifications. Familiarity with airline operations software, scheduling systems, and safety management systems (SMS) is crucial. Strong leadership, problem-solving abilities, and excellent communication skills help coordinate teams and manage disruptions. These skills ensure efficient, safe, and cost-effective airline operations in a highly regulated and dynamic environment.

What is airline operations management?

Airline operations management involves coordinating and overseeing the daily activities required to keep an airline running smoothly and safely. This includes managing flight schedules, crew assignments, aircraft maintenance, ground operations, and compliance with aviation regulations. Operations managers work closely with various teams to handle disruptions, optimize resources, and ensure a positive passenger experience. Their role is vital to minimizing delays, maintaining safety standards, and achieving operational efficiency.
More about Airline Operations Management jobs
What cities are hiring for Airline Operations Management jobs? Cities with the most Airline Operations Management job openings:
What are the most commonly searched types of Airline Operations Management jobs? The most popular types of Airline Operations Management jobs are:
What states have the most Airline Operations Management jobs? States with the most job openings for Airline Operations Management jobs include:
What job categories do people searching Airline Operations Management jobs look for? The top searched job categories for Airline Operations Management jobs are:
Airline Operations Management jobs near you
Infographic showing various Airline Operations Management job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $126,841 per year, or $61 per hour.

Director, Airline Operations

Innovative Handling Solutions, LLC

Minneapolis, MN

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

SUMMARY OF POSITION:
Salary: $80,000 - $95,000 annually
The Director of Airline Operations is responsible for the overall leadership, performance, and compliance of all ground handling operations at MSP. This role ensures safe, efficient, and customer-focused execution across ramp, passenger service, cleaning and related operational functions while meeting airline partner expectations and regulatory requirements.
JOB RESPONSIBILITIES
  • Provide strategic and tactical leadership to achieve company and operational goals
  • Lead and promote a safety-first culture, ensuring a secure work environment and full compliance with all regulatory and company standards
  • Own operational performance, ensuring consistent, high-quality service delivery across all functions
  • Serve as a key contributor to the company safety program, driving accountability and continuous improvement
  • Lead irregular operations (IROPs), including weather events, delays, and diversions, with decisive and coordinated response
  • Ensure full compliance with airline-specific procedures, audits, and contractual obligations
  • Build and maintain strong relationships with airline partners, airport authorities, and regulatory agencies
  • Act as the primary liaison between the company, customers, and government entities
  • Lead airline performance reviews and service-level discussions, ensuring expectations are met or exceeded
  • Provide input and operational expertise for RFP responses and business development efforts
  • Develop, lead, and hold accountable operations managers, supervisors, and frontline leadership
  • Drive employee performance, engagement, and retention through coaching, training, and mentoring
  • Foster and maintain a positive, accountable, and high-performance culture
  • Ensure effective communication across all departments to support operational alignment
  • Own workforce planning, including staffing levels, scheduling strategy, and labor cost control
  • Track, analyze, and report key performance indicators (KPIs) including on-time performance, baggage handling, safety, and customer satisfaction
  • Resolve escalated service and operational issues in a timely and effective manner
  • Partner with executive leadership to ensure alignment on goals, priorities, and performance expectations
  • Ensure all operations are conducted in accordance with company policies, procedures, and applicable laws
  • Perform other duties as assigned
QUALIFICATIONS
  • 5+ years of airline or ground handling operations experience
  • 3+ years in a senior leadership role with responsibility for multi-functional teams
  • Demonstrated experience managing large-scale operations (staffing, multiple flights/airlines, complex environments)
  • Strong knowledge of ramp operations, aircraft servicing, passenger service operations, and Safety Management Systems (SMS)
  • Experience in multi-airline contract environments with an understanding of service-level expectations
  • Proven ability to lead during irregular operations (IROPs) and make decisions in high-pressure situations
  • Strong communication skills with the ability to engage frontline employees, leadership, and external partners
  • Ability to analyze and evaluate customer needs to anticipate potential business opportunities
  • Ability to pass a pre-employment drug screen and criminal history background check
  • Subject to non-DOT drug and/or alcohol testing
  • Flexibility for irregular hours, including nights, weekends, and holidays, with on-call availability for operational needs
BENEFITS
  • Paid Time Off
  • Profit Sharing
  • Free Parking
  • Life Insurance
  • Medical, Dental and Vision Coverage, HSA
  • 401K
  • Employee Assistance Program
  • Travel benefits when requested and approved

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