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Airline Operations Management Jobs (NOW HIRING)

Menzies Aviation

Operations Manager

Kansas City, MO

$55K - $60K/yr

... training, and performance management. * Coordinate with airline representatives, airport ... Manage operational budgets, labor costs, and resource utilization. * Develop and implement ...

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CCXP Certified Consultant

Dallas, TX · On-site

... in airline operations, customer experience management and airline human resource management (minimum 15 years of airline operations and customer experience management; minimum 5 years of airline ...

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Breeze Airways

Senior Product Manager

Cottonwood Heights, UT · On-site

$120K - $158K/yr

Experience with airline operational systems, including Crew Management, Operations Control Center (OCC/IOC), Flight Operations and Dispatch, and Airport/Ground Operations. * Advanced degree (MBA, ...

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Airline Operations Management information

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$39K

$126.8K

$194K

How much do airline operations management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for airline operations management in the United States is $126,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $164,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Airline Operations Management, and how can they be addressed?

Professionals in Airline Operations Management often face challenges such as coordinating across multiple departments (e.g., maintenance, crew scheduling, and ground services), managing disruptions caused by weather or technical issues, and ensuring compliance with strict safety and regulatory requirements. Addressing these challenges requires strong communication skills, the ability to remain calm under pressure, and proficiency in using specialized operations software. Building solid relationships across teams and staying updated on industry best practices can also help mitigate issues and maintain smooth airline operations.

What is the difference between Airline Operations Management vs Airline Customer Service Manager?

AspectAirline Operations ManagementAirline Customer Service Manager
Primary FocusOverseeing daily airline operations, including flight scheduling, safety, and complianceManaging customer service teams, handling passenger inquiries, and ensuring customer satisfaction
Required CredentialsTypically a degree in aviation, transportation, or related field; certifications in airline operationsCustomer service or hospitality background; often requires communication and leadership skills
Work EnvironmentAirports, airline offices, operational control centersAirport terminals, customer service counters, call centers
Industry UsageCore operational roles within airlinesCustomer-facing roles within airline companies

Airline Operations Management focuses on the overall functioning of airline operations, ensuring safety, efficiency, and compliance. In contrast, Airline Customer Service Managers concentrate on passenger experience and service quality. Both roles are vital but serve different aspects of airline operations.

What is a flight operations management salary?

A flight operations management salary varies based on experience, location, and airline size, but typically ranges from $70,000 to $130,000 annually. Senior managers or those in large airlines can earn higher compensation, often including bonuses and benefits. Strong organizational, communication, and regulatory knowledge are essential for this role.

What does airline operations management do?

Airline operations management involves coordinating and overseeing daily airline activities, including flight scheduling, crew management, safety compliance, and logistical planning. Professionals in this role ensure efficient flight operations, adhere to regulations, and optimize resource use using tools like airline management software. Strong organizational, communication, and problem-solving skills are essential in this field.

What does an airline operations manager do?

An airline operations manager oversees daily airline activities, including flight scheduling, safety compliance, and coordination among departments such as maintenance, ground services, and customer service. They ensure efficient operations, manage staff, and handle regulatory requirements to maintain safety and punctuality.

What are the key skills and qualifications needed to thrive as an Airline Operations Manager, and why are they important?

To thrive as an Airline Operations Manager, you need a solid background in aviation management, logistics, and regulatory compliance, typically supported by a relevant degree and industry certifications. Familiarity with airline operations software, scheduling systems, and safety management systems (SMS) is crucial. Strong leadership, problem-solving abilities, and excellent communication skills help coordinate teams and manage disruptions. These skills ensure efficient, safe, and cost-effective airline operations in a highly regulated and dynamic environment.

What is airline operations management?

Airline operations management involves coordinating and overseeing the daily activities required to keep an airline running smoothly and safely. This includes managing flight schedules, crew assignments, aircraft maintenance, ground operations, and compliance with aviation regulations. Operations managers work closely with various teams to handle disruptions, optimize resources, and ensure a positive passenger experience. Their role is vital to minimizing delays, maintaining safety standards, and achieving operational efficiency.

What do flight operations managers do?

Flight operations managers oversee the planning, coordination, and safety of airline flight activities. They ensure compliance with regulations, manage schedules, and coordinate between pilots, ground staff, and regulatory agencies to ensure efficient flight operations. Strong organizational skills and knowledge of aviation safety standards are essential in this role.
More about Airline Operations Management jobs
What cities are hiring for Airline Operations Management jobs? Cities with the most Airline Operations Management job openings:
What are the most commonly searched types of Airline Operations Management jobs? The most popular types of Airline Operations Management jobs are:
What states have the most Airline Operations Management jobs? States with the most job openings for Airline Operations Management jobs include:
What job categories do people searching Airline Operations Management jobs look for? The top searched job categories for Airline Operations Management jobs are:
Airline Operations Management jobs near you
Infographic showing various Airline Operations Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $126,841 per year, or $61 per hour.
Customer Success Manager - Airline Operations

Customer Success Manager - Airline Operations

CAE

Irving, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

CAE rating

8.5

Company rating: 8.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

20th of 60 rated aerospace companies

Job description

Flightscape, a CAE company, delivers innovative flight operations and optimization software that helps airlines improve efficiency, safety, and profitability. Our solutions are trusted by aviation professionals worldwide to make data-driven decisions in a complex and dynamic environment.
We are seeking a Customer Success Manager - Airline Operations, to lead and develop a high-performing team while building strategic partnerships with key customers in the aviation software industry. This role will focus on driving customer value, adoption, retention, and growth through data-driven insights and proactive engagement.

  • Lead, mentor, and develop a team of customer success professionals, with a focus on evolving customer relationships into strategic partnerships
  • Set clear performance goals, conduct regular evaluations, and provide ongoing coaching and feedback
  • Allocate team resources to ensure consistent, timely, and high-quality customer support
  • Serve as the primary point of contact for key clients, building and maintaining long-term relationships
  • Understand customer business needs, challenges, and strategic objectives related to aviation software
  • Proactively engage customers through regular reviews to maximize value and identify improvement opportunities
  • Drive product adoption by developing and executing customer success strategies
  • Partner with product teams to ensure solutions meet customer requirements and usability expectations
  • Develop and implement strategies to improve customer retention and mitigate churn risks
  • Identify at-risk accounts and take proactive measures to improve engagement and satisfaction
  • Collaborate with sales to identify upsell and cross-sell opportunities and support the sales cycle with customer insights
  • Analyze customer success data (e.g., satisfaction scores, support metrics, case trends) to generate insights and recommendations
  • Present data-driven findings to senior leadership to support business decisions and product improvements
  • This is a hybrid role with up to 20% travel required
Minimum Qualifications
  • Bachelor's degree in business administration, aviation management, computer science, or a related field
  • 7-10 years of experience in customer success, account management, or a related field
  • Minimum of 2 years of experience in a leadership or people management role
  • Demonstrated experience driving customer satisfaction, retention, and growth
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders
  • Knowledge of software products and the software development lifecycle
  • Experience using customer support systems and data analysis tools
  • Strong problem-solving and decision-making skills
  • Ability to travel up to 20%
Preferred Qualifications
  • Master's degree in a relevant field
  • Experience in the aviation software industry
  • Knowledge of airline operations
  • Experience working with customer success analytics and reporting tools
Benefits
We've designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:
  • Comprehensive medical, dental, vision, and EAP plans
  • 401(k) and employee stock purchase programs with CAE match
  • Generous paid time off, including vacation and parental leave
  • Company-paid life insurance, AD&D, short-term disability, and caregiver support
  • Optional benefits including legal coverage, dependent life insurance, pet insurance, and flexible spending accounts (FSAs)
  • Programs supporting employee well-being and work-life balance

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About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Regular
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.
Data Privacy
Privacy Statement | CAE
As part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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