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Airline Operations Management Jobs (NOW HIRING)

Akima, LLC

Operations Agents

Anchorage, AK · On-site

... Operations Manager. Compensation is based on experience and job performance. To join our team of outstanding professionals, apply today! Responsibilities * Provides direct assistance to airline ...

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Airline Operations Management information

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$39K

$126.8K

$194K

How much do airline operations management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for airline operations management in the United States is $126,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $164,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Airline Operations Management, and how can they be addressed?

Professionals in Airline Operations Management often face challenges such as coordinating across multiple departments (e.g., maintenance, crew scheduling, and ground services), managing disruptions caused by weather or technical issues, and ensuring compliance with strict safety and regulatory requirements. Addressing these challenges requires strong communication skills, the ability to remain calm under pressure, and proficiency in using specialized operations software. Building solid relationships across teams and staying updated on industry best practices can also help mitigate issues and maintain smooth airline operations.

What is the difference between Airline Operations Management vs Airline Customer Service Manager?

AspectAirline Operations ManagementAirline Customer Service Manager
Primary FocusOverseeing daily airline operations, including flight scheduling, safety, and complianceManaging customer service teams, handling passenger inquiries, and ensuring customer satisfaction
Required CredentialsTypically a degree in aviation, transportation, or related field; certifications in airline operationsCustomer service or hospitality background; often requires communication and leadership skills
Work EnvironmentAirports, airline offices, operational control centersAirport terminals, customer service counters, call centers
Industry UsageCore operational roles within airlinesCustomer-facing roles within airline companies

Airline Operations Management focuses on the overall functioning of airline operations, ensuring safety, efficiency, and compliance. In contrast, Airline Customer Service Managers concentrate on passenger experience and service quality. Both roles are vital but serve different aspects of airline operations.

What are the key skills and qualifications needed to thrive as an Airline Operations Manager, and why are they important?

To thrive as an Airline Operations Manager, you need a solid background in aviation management, logistics, and regulatory compliance, typically supported by a relevant degree and industry certifications. Familiarity with airline operations software, scheduling systems, and safety management systems (SMS) is crucial. Strong leadership, problem-solving abilities, and excellent communication skills help coordinate teams and manage disruptions. These skills ensure efficient, safe, and cost-effective airline operations in a highly regulated and dynamic environment.

What is airline operations management?

Airline operations management involves coordinating and overseeing the daily activities required to keep an airline running smoothly and safely. This includes managing flight schedules, crew assignments, aircraft maintenance, ground operations, and compliance with aviation regulations. Operations managers work closely with various teams to handle disruptions, optimize resources, and ensure a positive passenger experience. Their role is vital to minimizing delays, maintaining safety standards, and achieving operational efficiency.
More about Airline Operations Management jobs
What cities are hiring for Airline Operations Management jobs? Cities with the most Airline Operations Management job openings:
What are the most commonly searched types of Airline Operations Management jobs? The most popular types of Airline Operations Management jobs are:
What states have the most Airline Operations Management jobs? States with the most job openings for Airline Operations Management jobs include:
What job categories do people searching Airline Operations Management jobs look for? The top searched job categories for Airline Operations Management jobs are:
Airline Operations Management jobs near you
Infographic showing various Airline Operations Management job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $126,841 per year, or $61 per hour.

Program Manager, Infrastructure Operations

Zoox

Foster City, CA • On-site

$153K - $193K/yr

Full-time

Medical, Life, PTO

Posted 22 days ago

Job description

Zoox is marching toward the commercialization of our ride-hail service, and laying the foundation to efficiently scale our fleet operations is critical. We need a highly capable, forward-thinking, and tenacious Program Manager to drive the deployment of our operations infrastructure projects and support autonomous navigation within these sites.
In this high-impact role, you will tackle complex operational challenges to ensure our sites run efficiently at scale. You will track progress and support the enablement of operations infrastructure sites that perform vital functions such as vehicle charging, data offload, maintenance and repair, and other services that support the robotaxi fleet before and after missions. By bridging operational needs with technical capabilities, you will help shape the future of how our fleet operates on the ground.
In this role, you will:
  • Own End-to-End Execution: Consolidate all new sites, construction projects, and work tickets into one cohesive program, managing the delivery and reporting of on-site driving from concept and planning through deployment and continuous improvement.
  • Bridge Engineering and Operations: Bridge the gap between software, hardware, safety, product, and infrastructure teams. Ensure that highly technical engineering solutions meet the practical, day-to-day needs of our ground operations and a rapidly scaling fleet.
  • Build Scalable Processes: Define and execute new infrastructure enablement processes suited to scale across many sites and cities, driving high-impact programs that improve operational efficiency and reliability.
  • Optimize and Solve Problems: Identify pain points and inefficiencies within site operations. Build decision-making frameworks that account for real-world operational costs, vehicle requirements, and software features.
  • Represent Infrastructure Needs: Act as the primary voice for infrastructure teams in the cross-functional process of enabling autonomous driving at Zoox locations, collaborating with key stakeholders to define requirements and prioritize initiatives.
  • Track Performance and Mitigate Risk: Establish standard reports, KPIs, and performance metrics to provide concise communication to key stakeholders. Proactively identify risks, ensure mitigating actions are ongoing, and track important items for key decisions to eliminate bottlenecks.
  • Drive Adoption: Guide operational change efforts at the site level, ensuring the smooth adoption of new processes, tools, and workflows across cross-functional teams.

Qualifications
  • Education & Experience: Undergraduate degree in engineering, business, operations management, environmental studies, or equivalent. 5+ years of overall experience, with 3+ years in a program management, operations management, or management consulting role.
  • Deep Operational Expertise: Deep understanding of ground operations, process improvement, and scaling best practices. You possess hands-on experience managing complex projects within a fleet operations, hardware manufacturing, logistics, or infrastructure environment.
  • Technical Translation: Strong ability to translate complex, real-world operational challenges into technical engineering requirements, and vice versa.
  • Hardware/Software Integration: Proven success in driving Hardware, Software, and Operations integration, ensuring that cross-functional dependencies are managed end-to-end.
  • Exceptional Execution & Bias for Action: A proven track record of owning cross-functional initiatives from inception to completion. You are a self-starter who thrives in ambiguity and can operate independently in a fast-paced environment.
  • Detail-Oriented but Big-Picture Aware: While you understand the broader strategy of fleet commercialization, you excel at diving into the operational weeds to solve hard problems and maintain the quality of the rider experience.
  • Stakeholder Management: Excellent written, verbal, and presentation skills, with the ability to collaborate effectively and align requirements across engineering, operations, and leadership teams.
  • Analytical Skills: Strong problem-solving abilities, including technical proficiency in organizing and analyzing data using Jira, Microsoft Excel, and Google Suite.

Bonus Qualifications
  • Experience in the autonomous vehicle, ride-hail, transportation, aerospace, airline operations, logistics, or other relevant mobility industries.
  • MBA or Master's degree in a relevant discipline (Engineering, Operations Management, Operations Research, etc.).
  • Previous management consulting or strategic consulting experience.
  • Formal project management certification (e.g., PMP, CAPM, or similar).
  • Lean Six Sigma Green or Black Belt certification.

$153,000 - $193,000 a year
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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