At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Manager
Casper, WY · On-site
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Manager
Casper, WY · On-site
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Houston, TX · On-site
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Houston, TX · On-site
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Omaha, NE · On-site
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Omaha, NE · On-site
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Industrial Regional Sales Lead
Phoenix, AZ · On-site
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Industrial Regional Sales Lead
Phoenix, AZ · On-site
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
$15.25 - $20.75/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
New
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
New
Customer Service Representative
Lexington, NE · On-site
$15 - $20.50/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
Lexington, NE · On-site
$15 - $20.50/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
$15.50 - $21/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
$15.50 - $21/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
$15.50 - $21/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
$15.50 - $21/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Manager Industrial Business
Pittsburgh, PA · On-site
... customer service. * Assist in the development and implementation of appropriate tools and training programs within the assigned sales territory to support the Industrial business growth. * Implement ...
Manager Industrial Business
Pittsburgh, PA · On-site
... customer service. * Assist in the development and implementation of appropriate tools and training programs within the assigned sales territory to support the Industrial business growth. * Implement ...
Customer Service Representative
Lexington, NE · On-site
$15 - $20.50/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Quick apply
Customer Service Representative
Lexington, NE · On-site
$15 - $20.50/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Corpus Christi, TX · On-site
$15.50 - $21/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Corpus Christi, TX · On-site
$15.50 - $21/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Lexington, NE · On-site
$15 - $20.50/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Customer Service Representative
Lexington, NE · On-site
$15 - $20.50/hr
At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...
Industrial Regional Sales Lead
Phoenix, AZ · On-site
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Industrial Regional Sales Lead
Phoenix, AZ · On-site
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Translate customer insights, market trends, and macroeconomic factors into actionable strategies that improve service delivery and drive growth * Align area execution with Industrial division goals ...
Industrial Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do industrial customer service jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for industrial customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is the difference between Industrial Customer Service vs Industrial Sales Representative?
| Aspect | Industrial Customer Service | Industrial Sales Representative |
|---|---|---|
| Primary Role | Assist existing clients, handle inquiries, resolve issues | Prospect new clients, promote products, close sales |
| Required Skills | Customer support, communication, problem-solving | Sales techniques, negotiation, product knowledge |
| Work Environment | Office, customer sites, call centers | Client meetings, trade shows, field visits |
| Certifications | Customer service certifications, industry knowledge | Sales certifications, industry training |
While both roles serve the industrial sector, Industrial Customer Service focuses on supporting existing clients and resolving issues, whereas Industrial Sales Representatives actively seek new business opportunities and promote products. Understanding these differences helps job seekers target the right career path within the industry.
What is industrial customer service?
Industrial customer service refers to support provided to clients and partners in industrial sectors, such as manufacturing, engineering, or logistics. This role focuses on addressing technical inquiries, managing orders, troubleshooting equipment or product issues, and ensuring customer satisfaction within a business-to-business (B2B) context. Unlike retail customer service, industrial customer service professionals often need specialized knowledge about products, processes, and safety requirements. They play a critical role in maintaining strong relationships with clients and ensuring smooth operations in complex industrial environments.
What are some common challenges faced in an industrial customer service role, and how can they be managed effectively?
Industrial Customer Service professionals often handle complex inquiries from clients regarding technical products, order fulfillment, or equipment troubleshooting. A common challenge is quickly understanding and resolving technical issues while coordinating between internal departments such as sales, engineering, and logistics. Effective communication, technical knowledge, and strong organizational skills are essential for managing these situations. Building strong relationships with both customers and internal teams can help streamline problem-solving and ensure customer satisfaction.
What are the key skills and qualifications needed to thrive as an industrial customer service representative?
To thrive as an Industrial Customer Service Representative, you need strong problem-solving abilities, product knowledge relevant to industrial goods, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) software, order processing systems, and basic ERP platforms is often required. Excellent communication, patience, and attention to detail help you build lasting relationships with clients and resolve issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and smooth coordination between sales, production, and logistics teams.
More about Industrial Customer Service jobs
What states have the most Industrial Customer Service jobs? States with the most job openings for Industrial Customer Service jobs include:
What job categories do people searching Industrial Customer Service jobs look for? The top searched job categories for Industrial Customer Service jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 18 days ago
Job description
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Responsibilities of the Customer Service Manager include, but are not limited to:
- Profit and loss of the facility and supervision of the inside sales team
- Respond to customer inquiries regarding products and services
- Prepare price quotes
- Source products
- Support outside sales and field service teams
- Manage branch accounting functions
Qualifications of the Customer Service Manager include, but are not limited to:
- 3 years of industrial distribution background
- 3 years of management experience required
- Strong people skills
- Excellent verbal and written communication skills
- Must be a self-motivated team player
- Effective and proven leader
#LI-YJ1 #zrjj
Additional Information:
Physical Demand: NA
Working Conditions: Office and warehouse
Training/Certifications: None
Shift Time/Overtime: M-F 7:30-4:30
Travel: Occasional travel for training purposes
Education: High School Diploma (minimum)
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.