ZipRecruiter

Log In

1

Industrial Customer Service Jobs (NOW HIRING)

Church & Dwight

Be Seen First

Industrial Customer Service Administration

Fostoria, OH · On-site

$50K - $51K/yr

Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and issue resolution. * Coordinate rush orders with Corporate ...

next page

Showing results 1-20

All JobsIndustrial Customer Service Jobs

Industrial Customer Service information

See salary details

$9

$18

$26

How much do industrial customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for industrial customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is industrial customer service?

Industrial customer service refers to support provided to clients and partners in industrial sectors, such as manufacturing, engineering, or logistics. This role focuses on addressing technical inquiries, managing orders, troubleshooting equipment or product issues, and ensuring customer satisfaction within a business-to-business (B2B) context. Unlike retail customer service, industrial customer service professionals often need specialized knowledge about products, processes, and safety requirements. They play a critical role in maintaining strong relationships with clients and ensuring smooth operations in complex industrial environments.

What are the key skills and qualifications needed to thrive as an industrial customer service representative?

To thrive as an Industrial Customer Service Representative, you need strong problem-solving abilities, product knowledge relevant to industrial goods, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) software, order processing systems, and basic ERP platforms is often required. Excellent communication, patience, and attention to detail help you build lasting relationships with clients and resolve issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and smooth coordination between sales, production, and logistics teams.

What are some common challenges faced in an industrial customer service role, and how can they be managed effectively?

Industrial Customer Service professionals often handle complex inquiries from clients regarding technical products, order fulfillment, or equipment troubleshooting. A common challenge is quickly understanding and resolving technical issues while coordinating between internal departments such as sales, engineering, and logistics. Effective communication, technical knowledge, and strong organizational skills are essential for managing these situations. Building strong relationships with both customers and internal teams can help streamline problem-solving and ensure customer satisfaction.

What is the difference between Industrial Customer Service vs Industrial Sales Representative?

AspectIndustrial Customer ServiceIndustrial Sales Representative
Primary RoleAssist existing clients, handle inquiries, resolve issuesProspect new clients, promote products, close sales
Required SkillsCustomer support, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentOffice, customer sites, call centersClient meetings, trade shows, field visits
CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

While both roles serve the industrial sector, Industrial Customer Service focuses on supporting existing clients and resolving issues, whereas Industrial Sales Representatives actively seek new business opportunities and promote products. Understanding these differences helps job seekers target the right career path within the industry.

More about Industrial Customer Service jobs

What states have the most Industrial Customer Service jobs?

States with the most job openings for Industrial Customer Service jobs include:

What job categories do people searching Industrial Customer Service jobs look for?

The top searched job categories for Industrial Customer Service jobs are:

Industrial Customer Service jobs near you
Infographic showing various Industrial Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Industrial Customer Service Rep

Denver, CO

Hose & Rubber Supply
Manufacturing • 201 - 500 employees
Learn more about Hose & Rubber Supplyexternal

$22 - $37/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Hose amp; Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government.
As an Industrial Customer Service Rep, you would be responsible for providing customer service at the counter by understanding Hose amp; Rubber's products and applications and building and assembling customer orders at our store in Denver, CO. This is a full-time position with benefits.
The Industrial Customer Service Rep duties include, but are not limited to:
  • Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner.
  • Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner.
  • For items the store does not carry, create a PO and send to vendor/other branch.
  • Prepare, build, and assemble customer orders.
  • Package and ship customer orders per customer requirements.
  • Work with Field Sales Representatives to generate more business by providing referrals and following up for the results.
  • Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.
The job requires:
  • Written and verbal communication skills with an emphasis on product knowledge
  • Customer service skills
  • Ability to lift up to 75lbs at a time
  • Ability to perform physical tasks in a warehouse environment
  • Attention to detail
  • Basic computer and math skills
  • Analytical and problem-solving skills
Level of Education and Work Experience:
  • Must be 18 years or older to operate crimper, forklift, shop machinery, etc.
  • General education degree (GED), H.S. diploma, associate's, or bachelor's degree
  • 1-2 years of industry specific experience preferred
  • Understanding of Hose and Rubber's product portfolio and their application preferred
Compensation:
  • Hourly + Commission: $22.00 - $37.00+ per hour (base of $22 per hour, plus monthly counter commission and quarterly profit sharing)
  • Schedule: 40+ hours a week; Monday to Friday with scheduled Saturday morning rotation (8 am - noon)
  • Benefits offered:
    • Paid Holidays and Flexible Time Off
    • Medical, Dental, and Vision Insurance
    • Life amp; Disability Insurance
    • 401(k) Match and ESOP Contribution Retirement Benefits
We are an Equal Opportunity Employer, including disability/vets.

Apply