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Industrial Customer Service Jobs (NOW HIRING)

Regal Rexnord

Customer Service Associate

Warren, MI

$13.50 - $18.75/hr

... service representative to aid in the entering and quoting for Industrial customer needs. Key ... Manages incoming inquiries for Industrial customer orders in (Sales Force) * Provides quotes for ...

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Industrial Customer Service information

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How much do industrial customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for industrial customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Industrial Customer Service vs Industrial Sales Representative?

AspectIndustrial Customer ServiceIndustrial Sales Representative
Primary RoleAssist existing clients, handle inquiries, resolve issuesProspect new clients, promote products, close sales
Required SkillsCustomer support, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentOffice, customer sites, call centersClient meetings, trade shows, field visits
CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

While both roles serve the industrial sector, Industrial Customer Service focuses on supporting existing clients and resolving issues, whereas Industrial Sales Representatives actively seek new business opportunities and promote products. Understanding these differences helps job seekers target the right career path within the industry.

What is industrial customer service?

Industrial customer service refers to support provided to clients and partners in industrial sectors, such as manufacturing, engineering, or logistics. This role focuses on addressing technical inquiries, managing orders, troubleshooting equipment or product issues, and ensuring customer satisfaction within a business-to-business (B2B) context. Unlike retail customer service, industrial customer service professionals often need specialized knowledge about products, processes, and safety requirements. They play a critical role in maintaining strong relationships with clients and ensuring smooth operations in complex industrial environments.

How can I make 2000 a week working from home?

Industrial Customer Service roles typically pay hourly wages that may not reach $2,000 weekly without overtime or additional commissions. To earn this amount from home, consider roles with higher pay scales, such as sales or technical support, or develop specialized skills and certifications to qualify for higher-paying positions. Building experience and leveraging remote work opportunities can also increase earning potential.

What jobs pay 4000 a week without a degree?

Industrial customer service roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs in this field usually require technical knowledge, certifications, or management responsibilities, but most entry-level positions pay less. Jobs that can reach this level often involve sales, technical support, or supervisory roles with significant experience or commission structures.

What are some common challenges faced in an Industrial Customer Service role, and how can they be managed effectively?

Industrial Customer Service professionals often handle complex inquiries from clients regarding technical products, order fulfillment, or equipment troubleshooting. A common challenge is quickly understanding and resolving technical issues while coordinating between internal departments such as sales, engineering, and logistics. Effective communication, technical knowledge, and strong organizational skills are essential for managing these situations. Building strong relationships with both customers and internal teams can help streamline problem-solving and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an Industrial Customer Service Representative, and why are they important?

To thrive as an Industrial Customer Service Representative, you need strong problem-solving abilities, product knowledge relevant to industrial goods, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) software, order processing systems, and basic ERP platforms is often required. Excellent communication, patience, and attention to detail help you build lasting relationships with clients and resolve issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and smooth coordination between sales, production, and logistics teams.

What industries have customer service?

Customer service roles are found across many industries, including retail, healthcare, finance, manufacturing, technology, hospitality, and transportation. Industrial customer service specifically supports sectors like manufacturing, logistics, and energy, often requiring knowledge of technical products and strong communication skills.

What is the highest paid customer service job?

In the customer service field, senior roles such as Customer Service Managers, Client Services Directors, or Customer Experience Directors tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require extensive experience, leadership skills, and sometimes industry-specific certifications, and they may oversee large teams or complex client accounts.
More about Industrial Customer Service jobs
What states have the most Industrial Customer Service jobs? States with the most job openings for Industrial Customer Service jobs include:
What job categories do people searching Industrial Customer Service jobs look for? The top searched job categories for Industrial Customer Service jobs are:
Industrial Customer Service jobs near you
Infographic showing various Industrial Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Industrial Customer Service Representative

Industrial Customer Service Representative

Graybar

Cleveland, OH • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Graybar rating

8.4

Company rating: 8.4 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

16th of 355 rated logistics

Job description

Make a difference.

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

  • Ensure every customer experience is top notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills & Requirements

  • Strong communication skills
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • Some retail or counter sales experience preferred
  • High School education
  • 2 year or 4 year degree preferred

Compensation Details: The expected starting rate of pay for this position is 20.00 USD Hourly, based on experience.

Working Hours: Monday to Friday from 8am - 5pm

TheValue of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

  • Multiple plan options for Medical, Dental, Vision,and Prescription Drugbenefits.

  • Life Insurance coverage for you and options for your family.

  • Save on expenses with Flexible Spending Accounts.

  • Enjoy our Disability Benefitsat no cost to you.

  • Share in our success with Profit Sharing Plans.

  • 401(k) Savings Planwith company match to help secure your future.

  • Paid Vacation& Sick Daysto spend time away from work or in case of an illness.

  • Rest and recharge during our Paid Holidaysthroughout the year.

  • Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.

  • Volunteer with Community Time Offto give back to the community.

  • Predictable Work Schedulesto plan your life: no weekends or nights for most roles.

  • Celebrate your and others' achievements with our Employee Recognition Program.

  • Reach your career goals with our Educational Reimbursement and Career Development Programs.

  • And More Perksthat support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

What Graybar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Graybar

Sourced by ZipRecruiter

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1869

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