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Industrial Customer Service Jobs (NOW HIRING)

Merchants Metals

Industrial CSR-No Weekends!!

Columbia, SC · On-site

$14.75 - $20/hr

Job Type Full-time Description We are seeking a detail-oriented and customer-focused Industrial Customer Service Representative to join our team. In this role, you will serve as the primary point of ...

Merchants Metals

Industrial CSR-No Weekends!!

Columbia, SC

$13 - $17.75/hr

Job Type Full-time Description We are seeking a detail-oriented and customer-focused Industrial Customer Service Representative to join our team. In this role, you will serve as the primary point of ...

Regal Rexnord

Customer Service Associate

Warren, MI

$13.50 - $18.75/hr

Scope of role Formsprag Clutch is looking for a full-time customer-oriented service representative ... Manages incoming inquiries for Industrial customer orders in (Sales Force) * Provides quotes for ...

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Industrial Customer Service information

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How much do industrial customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for industrial customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Industrial Customer Service vs Industrial Sales Representative?

AspectIndustrial Customer ServiceIndustrial Sales Representative
Primary RoleAssist existing clients, handle inquiries, resolve issuesProspect new clients, promote products, close sales
Required SkillsCustomer support, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentOffice, customer sites, call centersClient meetings, trade shows, field visits
CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

While both roles serve the industrial sector, Industrial Customer Service focuses on supporting existing clients and resolving issues, whereas Industrial Sales Representatives actively seek new business opportunities and promote products. Understanding these differences helps job seekers target the right career path within the industry.

What is industrial customer service?

Industrial customer service refers to support provided to clients and partners in industrial sectors, such as manufacturing, engineering, or logistics. This role focuses on addressing technical inquiries, managing orders, troubleshooting equipment or product issues, and ensuring customer satisfaction within a business-to-business (B2B) context. Unlike retail customer service, industrial customer service professionals often need specialized knowledge about products, processes, and safety requirements. They play a critical role in maintaining strong relationships with clients and ensuring smooth operations in complex industrial environments.

What job makes $10,000 a month without a degree?

In industrial customer service roles, earning $10,000 a month is uncommon without specialized experience or advanced skills. High-paying positions in this field typically require technical knowledge, certifications, or managerial responsibilities, and most roles pay less than that amount without a degree. Generally, achieving such income levels may involve senior management, sales, or specialized technical roles in related industries.

How can I make 2000 a week working from home?

Industrial Customer Service roles typically pay hourly wages that may not reach $2,000 weekly without overtime or additional responsibilities. To earn this level of income from home, you might consider combining multiple roles, developing specialized skills, or pursuing higher-paying positions such as account managers or technical support specialists that offer commission or performance-based bonuses.

What jobs pay $2000 a day?

In the industrial customer service field, jobs that can pay $2000 a day are typically high-level roles such as industrial sales managers, project directors, or specialized consultants with extensive experience and industry certifications. These positions often involve complex negotiations, large accounts, or technical expertise, and may require long hours or travel. Such high earnings are usually associated with senior roles in large companies or contract-based consulting projects.

What are some common challenges faced in an Industrial Customer Service role, and how can they be managed effectively?

Industrial Customer Service professionals often handle complex inquiries from clients regarding technical products, order fulfillment, or equipment troubleshooting. A common challenge is quickly understanding and resolving technical issues while coordinating between internal departments such as sales, engineering, and logistics. Effective communication, technical knowledge, and strong organizational skills are essential for managing these situations. Building strong relationships with both customers and internal teams can help streamline problem-solving and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an Industrial Customer Service Representative, and why are they important?

To thrive as an Industrial Customer Service Representative, you need strong problem-solving abilities, product knowledge relevant to industrial goods, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) software, order processing systems, and basic ERP platforms is often required. Excellent communication, patience, and attention to detail help you build lasting relationships with clients and resolve issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and smooth coordination between sales, production, and logistics teams.

What is the highest paid customer service job?

In the customer service field, managerial roles such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or account management for large corporations can also command higher pay, especially with relevant certifications and experience.
More about Industrial Customer Service jobs
What states have the most Industrial Customer Service jobs? States with the most job openings for Industrial Customer Service jobs include:
What job categories do people searching Industrial Customer Service jobs look for? The top searched job categories for Industrial Customer Service jobs are:
Industrial Customer Service jobs near you
Industrial Customer Service Representative

Industrial Customer Service Representative

MARTIN INCORPORATED

Ridgeland, MS • On-site

$17 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

Job Title: Industrial Customer Service Representative

Status: Non-Exempt

Reports to: Customer Service Manager


About Martin Inc.:

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com


Summary:

As an Industrial Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."


Key Responsibilities:

  • Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
  • Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
  • Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required
  • Enters and tracks customer orders from inception through delivery.
  • Expedites customer products or raw materials as required.
  • Communicates with sales as required to assist customers with setup, parts, and daily operations.
  • Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance.
  • Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
  • Performs other duties as assigned.

Requirements

  • Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
  • Ability to communicate effectively with customers, sales, suppliers, and other team members.
  • Ability to make decisions based on information available.
  • Ability to follow verbal and written instructions within specified time frames.
  • Possession of intermediate to advanced MS Office and general computer skills.
  • Experience with CSD software preferred
  • 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
  • Prior customer service experience within an industrial environment is preferred.

What makes Martin Different:

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:

  • Our low-cost, low-deductible individual and family healthcare plans
  • 8 paid holidays
  • Weekly Pay

Benefits:

  • 401(k)
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

Full-time

Monday - Friday

7:30 a.m. - 4:30 p.m.

No Weekends

Apply