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Industrial Customer Service Jobs (NOW HIRING)

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

... industrial customer service experienceExperience processing orders, quotes, or returnsERP or order management system experienceAbility to build strong relationships with internal and external ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Manufacturing or industrial customer service experience * Experience processing orders, quotes, or returns * ERP or order management system experience * Ability to build strong relationships with ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Manufacturing or industrial customer service experience * Experience processing orders, quotes, or returns * ERP or order management system experience * Ability to build strong relationships with ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Manufacturing or industrial customer service experience * Experience processing orders, quotes, or returns * ERP or order management system experience * Ability to build strong relationships with ...

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Industrial Customer Service information

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How much do industrial customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for industrial customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is industrial customer service?

Industrial customer service refers to support provided to clients and partners in industrial sectors, such as manufacturing, engineering, or logistics. This role focuses on addressing technical inquiries, managing orders, troubleshooting equipment or product issues, and ensuring customer satisfaction within a business-to-business (B2B) context. Unlike retail customer service, industrial customer service professionals often need specialized knowledge about products, processes, and safety requirements. They play a critical role in maintaining strong relationships with clients and ensuring smooth operations in complex industrial environments.

What are the key skills and qualifications needed to thrive as an industrial customer service representative?

To thrive as an Industrial Customer Service Representative, you need strong problem-solving abilities, product knowledge relevant to industrial goods, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) software, order processing systems, and basic ERP platforms is often required. Excellent communication, patience, and attention to detail help you build lasting relationships with clients and resolve issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and smooth coordination between sales, production, and logistics teams.

What are some common challenges faced in an industrial customer service role, and how can they be managed effectively?

Industrial Customer Service professionals often handle complex inquiries from clients regarding technical products, order fulfillment, or equipment troubleshooting. A common challenge is quickly understanding and resolving technical issues while coordinating between internal departments such as sales, engineering, and logistics. Effective communication, technical knowledge, and strong organizational skills are essential for managing these situations. Building strong relationships with both customers and internal teams can help streamline problem-solving and ensure customer satisfaction.

What is the difference between Industrial Customer Service vs Industrial Sales Representative?

AspectIndustrial Customer ServiceIndustrial Sales Representative
Primary RoleAssist existing clients, handle inquiries, resolve issuesProspect new clients, promote products, close sales
Required SkillsCustomer support, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentOffice, customer sites, call centersClient meetings, trade shows, field visits
CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

While both roles serve the industrial sector, Industrial Customer Service focuses on supporting existing clients and resolving issues, whereas Industrial Sales Representatives actively seek new business opportunities and promote products. Understanding these differences helps job seekers target the right career path within the industry.

More about Industrial Customer Service jobs

What states have the most Industrial Customer Service jobs?

States with the most job openings for Industrial Customer Service jobs include:

What job categories do people searching Industrial Customer Service jobs look for?

The top searched job categories for Industrial Customer Service jobs are:

Industrial Customer Service jobs near you
Infographic showing various Industrial Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Inside Industrial Sales

DXP

Conroe, TX

$13.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!  http://www.dxpe.com/about-us/careers/

Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of Customer Service Representative include, but are not limited to:

  • Responding to customer inquiries regarding company products and services
  • Processing customer phone orders
  • Checking availability of stock and shipping dates
  • Quoting prices, filling order to customer specifications and processing sales data via computer
  • Assisting the outside sales team by preparing price quotes and sourcing products

Qualification of the Customer Service Representative include, but are not limited to:

  • 3+ years of Inside Sales experience in metal working or industrial supply is preferred
  • Infor experience is preferred
  • Excellent communication skills
  • Should be enthusiastic and able to work independently
  • Must have experience performing a majority of the functions
  • Prior inside sales/customer service experience
  • Data entry skills, organization, multi-tasking and customer focus is required
  • Regular in-person attendance required

#LI-TS1 #ZRTS

Additional Information:

​Physical Demand: Lifting up to 30lbs may be required

Working Conditions: Office

Training/Certifications: Infor experience preferred

Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm

Travel: N/A

Education: High School Diploma or GED


Location: USA:TX:Conroe

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. 

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V