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Industrial Customer Service Jobs (NOW HIRING)

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Manufacturing or industrial customer service experience * Experience processing orders, quotes, or returns * ERP or order management system experience * Ability to build strong relationships with ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Manufacturing or industrial customer service experience * Experience processing orders, quotes, or returns * ERP or order management system experience * Ability to build strong relationships with ...

Coilcraft

Customer Service Associate

Cary, IL

$14.75 - $20.25/hr

Manufacturing or industrial customer service experience * Experience processing orders, quotes, or returns * ERP or order management system experience * Ability to build strong relationships with ...

DXP

Customer Service Manager

Omaha, NE

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...

DXP

Customer Service Manager

Odessa, TX

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...

DXP

Customer Service Manager

Odessa, TX · On-site

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...

DXP

Customer Service Manager

Casper, WY

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...

DXP

Customer Service Manager

Casper, WY

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our ...

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All JobsIndustrial Customer Service Jobs

Industrial Customer Service information

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How much do industrial customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for industrial customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Industrial Customer Service vs Industrial Sales Representative?

AspectIndustrial Customer ServiceIndustrial Sales Representative
Primary RoleAssist existing clients, handle inquiries, resolve issuesProspect new clients, promote products, close sales
Required SkillsCustomer support, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentOffice, customer sites, call centersClient meetings, trade shows, field visits
CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

While both roles serve the industrial sector, Industrial Customer Service focuses on supporting existing clients and resolving issues, whereas Industrial Sales Representatives actively seek new business opportunities and promote products. Understanding these differences helps job seekers target the right career path within the industry.

What is industrial customer service?

Industrial customer service refers to support provided to clients and partners in industrial sectors, such as manufacturing, engineering, or logistics. This role focuses on addressing technical inquiries, managing orders, troubleshooting equipment or product issues, and ensuring customer satisfaction within a business-to-business (B2B) context. Unlike retail customer service, industrial customer service professionals often need specialized knowledge about products, processes, and safety requirements. They play a critical role in maintaining strong relationships with clients and ensuring smooth operations in complex industrial environments.

What are some common challenges faced in an industrial customer service role, and how can they be managed effectively?

Industrial Customer Service professionals often handle complex inquiries from clients regarding technical products, order fulfillment, or equipment troubleshooting. A common challenge is quickly understanding and resolving technical issues while coordinating between internal departments such as sales, engineering, and logistics. Effective communication, technical knowledge, and strong organizational skills are essential for managing these situations. Building strong relationships with both customers and internal teams can help streamline problem-solving and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an industrial customer service representative?

To thrive as an Industrial Customer Service Representative, you need strong problem-solving abilities, product knowledge relevant to industrial goods, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) software, order processing systems, and basic ERP platforms is often required. Excellent communication, patience, and attention to detail help you build lasting relationships with clients and resolve issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and smooth coordination between sales, production, and logistics teams.
More about Industrial Customer Service jobs
What states have the most Industrial Customer Service jobs? States with the most job openings for Industrial Customer Service jobs include:
What job categories do people searching Industrial Customer Service jobs look for? The top searched job categories for Industrial Customer Service jobs are:
Industrial Customer Service jobs near you
Infographic showing various Industrial Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Associate

Coilcraft

Cary, IL • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Coilcraft rating

8.0

Company rating: 8.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

DELIVER EXCEPTIONAL CUSTOMER SERVICE AT COILCRAFT

Position: Customer Service Associate – Critical Products Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.

About the Role and Your Impact
  • Process customer orders, quotes, returns, and related transactions accurately and efficiently
  • Respond to customer questions and resolve issues professionally and courteously
  • Communicate daily with customers and internal departments to ensure timely order fulfillment
  • Perform required customer verifications and maintain accurate records
  • Escalate customer concerns when appropriate to ensure prompt resolution
  • Manage multiple priorities while meeting individual and team performance goals
  • Present a professional image in all interactions with customers and vendors
  • Support a collaborative, customer-focused team environment
Who We're Looking For
  • High school diploma or equivalent
  • 2+ years of customer service experience preferred
  • Proficiency with Microsoft Office Suite
  • Strong verbal and written communication skills
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple tasks and follow through on commitments
  • Professional, diplomatic approach to resolving customer concerns
Preferred Skills
  • Manufacturing or industrial customer service experience
  • Experience processing orders, quotes, or returns
  • ERP or order management system experience
  • Ability to build strong relationships with internal and external customers
Why You'll Love Working at Coilcraft
  • Join a stable company with a 75+ year history of engineering excellence
  • Support customers around the world in a collaborative environment
  • Opportunities for professional growth and advancement
  • Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing
Benefits
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
  • Vision Insurance

Equal Opportunity Employer: Disability / Veteran

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

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