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Independent Contractor Reservations Agent Jobs (NOW HIRING)

VALENCIA GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$16/hr

JOB SUMMARY The Reservations Agent serves as a key point of contact for guests seeking room ... Ability to work well independently and as part of a team * Demonstrated reliability, punctuality ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Meet commitments, work independently, accept accountability, handle change, set personal standards ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Meet commitments, work independently, accept accountability, handle change, set personal standards ...

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Independent Contractor Reservations Agent information

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How much do independent contractor reservations agent jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for independent contractor reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Independent Contractor Reservations Agents and how can they be managed?

Independent Contractor Reservations Agents often face challenges such as managing fluctuating workloads, maintaining a high level of customer service remotely, and staying up-to-date with reservation systems and policies. Since they usually work independently, time management and self-motivation are crucial. Building strong communication channels with the main office and being proactive about ongoing training can help manage these challenges effectively and ensure success in the role.

What is the difference between Independent Contractor Reservations Agent vs Customer Service Representative?

AspectIndependent Contractor Reservations AgentCustomer Service Representative
CredentialsTypically requires reservation system training, communication skillsRequires customer service skills, sometimes certifications in specific industries
Work EnvironmentRemote or flexible, contract basisOften in-office or call center, full-time or part-time
Employer UsageHired by travel agencies, airlines, hotels on a contract basisEmployed directly by companies or as part of customer support teams

The main difference is that Independent Contractor Reservations Agents work on a freelance basis, often remotely, focusing on booking and reservations, while Customer Service Representatives typically work full-time in a customer support role, handling a broader range of inquiries. Both roles require strong communication skills but differ in employment structure and work environment.

What are the key skills and qualifications needed to thrive as an Independent Contractor Reservations Agent, and why are they important?

To thrive as an Independent Contractor Reservations Agent, you need strong customer service abilities, attention to detail, and experience in booking and reservations systems, often supported by a high school diploma or equivalent. Familiarity with global distribution systems (GDS) like Sabre or Amadeus and proficiency in CRM tools are typically required. Excellent communication, problem-solving, and time management skills help agents provide seamless service and build client trust. These skills and tools are vital for ensuring accurate bookings, high customer satisfaction, and efficient remote work performance.

What is an Independent Contractor Reservations Agent?

An Independent Contractor Reservations Agent is a self-employed professional who assists customers with booking reservations for services such as travel, hotels, rental cars, or events, typically working remotely. Unlike traditional employees, independent contractors manage their own schedules, pay their own taxes, and often work for multiple clients or agencies. They use specialized booking systems and customer service skills to help clients plan and secure their reservations efficiently. This role offers flexibility and autonomy but requires strong organizational abilities and self-motivation.
More about Independent Contractor Reservations Agent jobs
What cities are hiring for Independent Contractor Reservations Agent jobs? Cities with the most Independent Contractor Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What states have the most Independent Contractor Reservations Agent jobs? States with the most job openings for Independent Contractor Reservations Agent jobs include:
What job categories do people searching Independent Contractor Reservations Agent jobs look for? The top searched job categories for Independent Contractor Reservations Agent jobs are:
Independent Contractor Reservations Agent jobs near you
Infographic showing various Independent Contractor Reservations Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservations Agent- CRO

Reservations Agent- CRO

VALENCIA GROUP

San Antonio, TX • On-site

$16/hr

Full-time

Medical, Dental, Life, PTO

Posted 9 days ago

Job description

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees.
JOB SUMMARY
The Reservations Agent serves as a key point of contact for guests seeking room accommodations across all Valencia Hotel Group properties. This role is responsible for handling inbound and outbound reservation calls, entering and maintaining accurate booking information, reviewing availability and reports, and delivering a high level of service that supports revenue optimization and guest satisfaction. The position plays a critical role in the overall guest experience and supports hotel operations through accurate data entry, communication, and collaboration with internal teams. The role also provides cross functional support to the Collaborative Revenue Optimization Team, assisting with projects, promotions, and office based operational needs as business demands evolve.
ESSENTIAL DUTIES & FUNCTIONS
  • Guest Services
    • Provide courteous, professional, and knowledgeable service to all guests
    • Respond to guest inquiries regarding accommodations, rates, and policies
    • Assist guests with special requests and ensure accurate documentation
    • Address guest concerns professionally and escalate issues as appropriate

  • Team Support and Training
    • Work collaboratively within the Collaborative Revenue Optimization Team
    • Support team goals related to service quality, accuracy, and productivity
    • Participate in required meetings and training sessions
    • Adapt to shifting priorities in a collaborative, team-oriented environment
    • Ability to manage shifting priorities and support multiple projects simultaneously

  • Communication and Reporting
    • Communicate effectively with supervisors and team members regarding guest needs and operational updates
    • Document guest interactions and reservation details clearly and accurately

  • Safety & Compliance
    • Follow all Valencia Hotel Group policies and procedures
    • Report unsafe conditions or concerns to a supervisor immediately
    • Maintain compliance with company standards and operational guidelines
  • Operational Responsibilities
    • Handle inbound and outbound reservation calls for multiple hotel properties
    • Accurately enter, modify, and cancel reservations in the reservations system
    • Review daily and weekly reports related to reservations and availability
    • Maintain up-to-date knowledge of hotel offerings, loyalty program, rates, promotions, and policies
    • Assist with inventory management and availability review as assigned
    • Support Collaborative Revenue Optimization (CRO) initiatives by assisting with special projects as assigned
    • Support with daily/weekly/monthly reader board updates
    • Consistently meet established call center performance metrics/revenues
    • Successfully complete required monthly quality assurance and test calls

BASICS
  • Maintain cleanliness and organization in all work areas
  • Display courteous behavior with guests and team members
  • Report any unsafe conditions immediately
  • Ensure office equipment is in proper working condition
  • Perform any additional duties as assigned by leadership

Physical Requirements
  • Sitting: Constantly, up to 8 hours per shift with appropriate breaks, using an adjustable office chair
  • Standing/Walking: Occasionally
  • Lifting/Carrying: Occasionally, up to 20 pounds
  • Other Physical Requirements:
    • Handling/Grasping: Frequently, including use of a computer keyboard, mouse, telephone, headset, and written documentation
    • Reaching: Occasionally, including arm's-length extension to operate office equipment

Working Environment
  • Interior: Climate-controlled office and call center environment; Shared Office Space
  • Exterior: Minimal; may include limited exposure when entering or exiting the building

CANDIDATE PROFILE
Education and Experience
  • High school diploma or equivalent required
  • Previous customer service or call center experience preferred
  • Hospitality or reservations experience strongly preferred

ESSENTIAL SKILLS AND QUALIFICATIONS
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal abilities
  • Effective time management and problem-solving skills
  • Strong attention to detail and accuracy; Excellent organizational skills
  • Proficiency in reservations systems, computer software, and telephone systems
  • Ability to work in a fast-paced, call center environment
  • Ability to work well independently and as part of a team
  • Demonstrated reliability, punctuality, and consistent attendance

BENEFITS:
  • Medical, Dental, Life insurance
  • Paid Time Off
  • Paid Community Service Days
  • Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring,

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