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Inbound Telemarketing Jobs (NOW HIRING)

BCU

Rep, Consumer Loan Inbound

Vernon Hills, IL · On-site

$44K - $67K/yr

Provide a high level of member service handling requests from multiple inbound channels. * Identify ... Strong communication, analytical, sales and telemarketing skills required. * Skillful at ...

GRIECO HYUNDAI OF JOHNSTON

BDC Sales

Johnston, RI · On-site

... inbound/outbound calls, internet inquiries and appointment setting for our customers. Applicant must be self motivated and be comfortable you have experience in customer service, telemarketing ...

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How much do inbound telemarketing jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for inbound telemarketing in the United States is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound telemarketing representative?

To thrive as an Inbound Telemarketing Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is typically required. Outstanding interpersonal skills, patience, and resilience help agents build rapport and handle challenging calls effectively. These skills are crucial for delivering excellent customer service, achieving sales targets, and maintaining customer satisfaction.

What are some common challenges faced by inbound telemarketing professionals, and how can they be addressed?

Inbound telemarketing professionals often encounter challenges such as handling high call volumes, managing difficult or dissatisfied customers, and meeting sales or service targets. To address these challenges, it’s important to develop strong communication and active listening skills, maintain a positive attitude, and stay adaptable to different customer needs. Many organizations provide regular training, coaching sessions, and scripts to support their teams, and encourage collaboration with supervisors and peers to share successful strategies. Utilizing CRM systems and time management techniques can also help improve efficiency and job satisfaction.

What is the difference between Inbound Telemarketing vs Outbound Telemarketing?

AspectInbound TelemarketingOutbound Telemarketing
Primary RoleHandling incoming customer calls, providing information, and taking ordersMaking outgoing calls to potential or existing customers for sales or surveys
Work EnvironmentCall centers, customer service departmentsSales teams, telemarketing firms
Skills NeededCustomer service, communication, product knowledgeSales techniques, persuasion, communication
Common CertificationsCustomer service certifications, communication skillsSales certifications, telemarketing training

Inbound telemarketing focuses on responding to customer inquiries and processing orders, while outbound telemarketing involves proactively reaching out to potential customers for sales or surveys. Both roles require strong communication skills, but their primary functions differ significantly within the sales and customer service industries.

Is it hard to get an inbound telemarketing job?

Getting an inbound telemarketing job generally requires good communication skills, a friendly attitude, and sometimes prior customer service experience. Many positions do not require advanced certifications and may have flexible schedules, making entry relatively accessible for motivated candidates.

What does an inbound telemarketing agent do?

An inbound telemarketing agent handles incoming calls from customers, providing information, answering questions, and resolving issues related to products or services. They often use customer relationship management (CRM) tools and require good communication skills to assist clients effectively.

What is inbound telemarketing?

Inbound telemarketing is a customer service role where agents handle incoming calls from customers, often to provide information, support, or to process orders. It requires good communication skills and familiarity with customer relationship management (CRM) tools. The job typically involves responding to customer inquiries and resolving issues efficiently.
More about Inbound Telemarketing jobs

What cities are hiring for Inbound Telemarketing jobs?

Cities with the most Inbound Telemarketing job openings:

What states have the most Inbound Telemarketing jobs?

States with the most job openings for Inbound Telemarketing jobs include:

What job categories do people searching Inbound Telemarketing jobs look for?

The top searched job categories for Inbound Telemarketing jobs are:

Inbound Telemarketing jobs near you
Infographic showing various Inbound Telemarketing job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $46,025 per year, or $22.1 per hour.

APEX - Call Center Agent / Inside Sales

Great Day Improvements: A Family of Brands

Bedford Heights, OH • On-site

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 55 rated home improvement suppliers and fitters

Job description

Overview
APEX - Call Center Agent / Inside Sales (Full-Time Call Center)
At APEX, we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.
We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.
What We Offer
  • Competitive base pay + performance-based incentives.
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available:
  • Monday - Friday:
    • 1:30 PM - 9:30 PM
  • Rotating Saturday Schedule:
    • 8:00 AM - 4:30 PM
    • 10:00 AM - 6:30 PM
    • 12:30 PM - 9:00 PM

Pay Rate - $17.00 per hour
Location: Bedford Heights, OH (On-site)
Responsibilities
  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.

Qualifications
  • 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills, with the ability to multi-task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

**Seeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**
GDI is an Equal Employment Opportunity Employer
#INDGDICCA

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