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Inbound Support Agent Jobs (NOW HIRING)

Customer Support Agent (Onsite PA)

Grindstone, PA · On-site

$16.75 - $22.25/hr

What you'll be doing As a support agent, you'll manage both inbound and outbound calls (about 60-70 inbound calls per day), helping participants with: * Elections and enrollment * Payment processing ...

Customer Support Agent

Fargo, ND · On-site

$16.42 - $28.98/hr

Description: The Customer Support Agent provides premier service for consumer and business ... inbound and outbound. * Have a can-do attitude/ Solutions focused, provide customer education on ...

Customer Support Agent MCI is one of the fastest-growing tech-enabled business services companies ... Key Responsibilities Handle inbound and outbound customer interactions in a courteous and ...

Senior Client Support Agent

Roanoke, TX · Hybrid

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while ...

What is a Customer Support Agent? Our technology allows us to be a virtual extension of our client ... We are an inbound call center only. We do not perform any outbound telemarketing or hard sales ...

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...

Call Center Agent

Minneapolis, MN

$15.75 - $20.50/hr

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with a talent for communication? We're looking for Call Center Agents to join our inbound support team ...

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Inbound Support Agent information

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$5

$25

$46

How much do inbound support agent jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for inbound support agent in the United States is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.73 per hour, depending on experience, location, and employer.
What cities are hiring for Inbound Support Agent jobs? Cities with the most Inbound Support Agent job openings:
What states have the most Inbound Support Agent jobs? States with the most job openings for Inbound Support Agent jobs include:
Customer Support Agent (Onsite PA)

Customer Support Agent (Onsite PA)

Contactus LLC

Grindstone, PA • On-site

$16.75 - $22.25/hr

Full-time

Posted 23 days ago


Job description

???????? Help people pay smarter for their prescriptions!
???? Location
Onsite: 111 Roberts Rd, Suite 400 · Grindstone, PA 15442
???? Training & schedule
Training start date: July 6, 2026
Training hours: Monday–Friday, 9:00 a.m. – 5:30 p.m. EST (subject to change)
Schedule flexibility preferred: Post-training schedules may include evening and weekend shifts.
Customer support agent

Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.

???? What we do

Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new program!

  • Fully compliant program support
  • Ledger-based accounting to track participant activity
  • Seamless system integrations
  • Omnichannel participant support
  • Easy opt-in/opt-out enrollment

And you get to be the friendly voice that makes it all make sense.

???? What you'll be doing

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:

  • Elections and enrollment
  • Payment processing questions
  • General prescription payment plan support
  • Online account assistance
  • Updating member information
???? Who we're looking for
  • Friendly, confident, and professional on the phone
  • Goal-driven and detail-oriented
  • Comfortable multitasking (talking + typing = no problem!)
  • Able to follow client and company guidelines precisely
  • Familiar with HIPAA (nice to have, not required — we'll train!)
  • Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus
  • Available for evening and weekend shifts post-training
???? Experience that transfers well

We love candidates with backgrounds in:

  • Contact centers
  • Healthcare
  • Hospitality
  • Retail
  • Food service

If you've ever handled customers under pressure — you're already ahead!

???? Preferred qualifications
  • Type at least 20 WPM
  • Communicate clearly and confidently
  • Think on your feet and stay calm under pressure
  • Bring positive energy and a problem-solving mindset
  • Bilingual or multilingual proficiency is a PLUS
  • Flexibility to work evenings and weekends as scheduled
⭐ How to succeed in this role
  • Clear communication and accurate account notes
  • Proper caller verification before discussing details
  • A helpful, patient, and solutions-focused approach
  • Consistent adherence to HIPAA and call standards
???? Why you'll love it here

You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience — all while sharpening your customer service skills.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.


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