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Inbound Support Agent Jobs in Massachusetts (NOW HIRING)

Patriot Family Insurance

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Inbound Life Insurance Sales Agent

Lowell, MA · On-site

$80K - $250K/yr

Inbound Life Insurance Sales Representative **Location:** Nashua, NH ( Must be able to commute to ... provide support). - Clean background check. - Willing to communicate to Nashua, NH. - Computer ...

Patriot Family Insurance

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Inbound Life Insurance Sales Agent

Burlington, MA · On-site

$80K - $250K/yr

Inbound Life Insurance Sales Representative **Location:** Nashua, NH **About Us:** We are a leading ... provide support). - Clean background check. - Willing to communicate to Nashua, NH. - Computer ...

Compass

Strategic Growth Associate

Boston, MA · On-site

$31.25 - $36.06/hr

Drive net-new pipeline through a strategic mix of inbound support and targeted outbound campaigns. * Consultative Discovery: Conduct structured qualification calls to understand agent production ...

Western Pest Services

Call Center Agent

Plymouth, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Supporting regional and branch teams by setting qualified appointments for outside sales inspectors

New

Western Pest Services

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Supporting regional and branch teams by setting qualified appointments for outside sales inspectors

HomeTeam Pest Defense

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Supporting regional and branch teams by setting qualified appointments for outside sales inspectors

Western Pest Services

Call Center Agent

South Weymouth, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Supporting regional and branch teams by setting qualified appointments for outside sales inspectors

New

Critter Control

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ... Supporting regional and branch teams by setting qualified appointments for outside sales inspectors

Compass

Strategic Growth Associate

Boston, MA · On-site

$31.25 - $36.06/hr

Drive net-new pipeline through a strategic mix of inbound support and targeted outbound campaigns. * Consultative Discovery: Conduct structured qualification calls to understand agent production ...

Simply Business

Licensed Service Agent

Boston, MA · On-site +1

$50K - $82K/yr

... of experience supporting small businesses. Simply Business is passionate about building an ... Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk ...

Travelers

Licensed Service Agent

Boston, MA · Hybrid

$50K - $82K/yr

... of experience supporting small businesses. Simply Business is passionate about building an ... Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk ...

Klaviyo

Senior AI Engineer - Customer Agent

Boston, MA · On-site

$113K - $155K/yr

Design and build backend systems that support scaling our AI solutions for 167K+ customers ... We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit ...

Klaviyo

Senior Software Engineer - Customer Agent

Boston, MA · On-site

$133K - $175K/yr

In this role, you'll play a critical part in shaping how autonomous service, AI-driven support, and ... We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit ...

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Inbound Support Agent information

What cities in Massachusetts are hiring for Inbound Support Agent jobs?

Cities in Massachusetts with the most Inbound Support Agent job openings:

Customer Service Support Agent

Fitchburg, MA • On-site

Montachusett Regional Transit Authority
Transportation Programs Regulation • 51 - 200 employees
Learn more about Montachusett Regional Transit Authorityexternal

$16.83 - $20.01/hr

Full-time

Posted 2 days ago

New

Job description

Position Summary:

This position supports both MART’s Brokerage Transportation Operation as well as MART’s Transit/Para-Transit Service Operations. They will support MART’s Transit/Para-Transit Service Operations primarily by answering inbound calls to schedule transportation for ADA, COA, VETS, Students and Subscription Service clients. Collects monthly dues to distribute passes and provides exemplary face to face customer service. They will support MART’s Brokerage Transportation Operation by answering inbound and making outbound calls for our member requests for transportation and assistance for Mass Health PT1 approved members. This position provides high level, personalized customer service in order to meet both department’s needs

Essential Functions/Position Responsibilities:

  • Answers inbound calls in a courteous and professional manner to assist customers with their transportation inquiries following designated policies and procedures
  • Schedules, changes/cancels and confirms transportation arrangements utilizing (CRM)  Customer Relationship Management Software
  • Documents customer transportation details, inquiries, requests, comments, complaints and actions taken
  • Provides follow up calls to customers as necessary
  • Greets customers entering establishment to assist with their transportation inquiries and/or forward calls or escort visitors to specific destinations
  • Distributes monthly public bus passes 
  • Create and approve monthly payments and logs as a result of establishing subscription services
  • Process ADA applications and send appropriate approval letters  
  • Performs clerical duties which include but are not limited to; faxing, copying, emailing, filling 
  • Sorts and enters PT1 forms and updates into consumer database
  • Advises customers with their selections for various transportation services 
  • Reviews transportation schedules, changes and cancellations of customer and vendor travel arrangements 
  • Collaborates with various dispatchers to resolve issues, change, or cancel customer transportation

When duties and responsibilities change, the employee may be asked to perform other duties as required as business needs dictate. Employees are required to identify any changes in their job duties since the descriptions were last reviewed.  Additionally, MART may ask that employees conduct a review of their position as part of the performance-evaluation process.

Qualifications:

  • High School Diploma or equivalent required
  • Prior call center experience preferred
  • Excellent listening and communication skills both written and verbal 
  • Must be able to maintain confidentiality of PHI and HIPAA
  • Must have reliable means of transportation to get to work
  • Bilingual a plus

Skills:

  • Knowledge of telephone etiquette and/or a pleasant and friendly mannerism
  • Basic computer knowledge/skill to utilize search tools, browsers. MS Outlook to compose, cc, forward and attach documents. MS Word to create and save documents.  Excel knowledge helpful to find, sort and view different tabs within a workbook
  • Ability to comprehend, capture and interpret basic customer information, with attention to detail
  • Critical thinker: uses logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems 
  • Ability to adapt to change and meet the changing demands of the business
  • Punctual and dependable, ability to follow instructions and take responsibility for own actions
  • Ability to work independently and as part of a team
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and provide exemplary customer service
  • Ability to maintain a high level of confidentiality