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Inbound Support Agent Jobs in Colorado (NOW HIRING)

Johnson Controls

Centralized Care Agent

Aurora, CO · On-site

$15.75 - $21/hr

... inbound customer calls. In addition, the Centralized Care Agent will be responsible for updating account information, creating service requests, dispatching, providing back-office support activities ...

Johnson Controls

Centralized Care Agent

Aurora, CO

$15.75 - $21/hr

... inbound customer calls. In addition, the Centralized Care Agent will be responsible for updating account information, creating service requests, dispatching, providing back-office support activities ...

Johnson Controls

Centralized Care Agent

Aurora, CO · On-site

$15.75 - $21/hr

... inbound customer calls. In addition, the Centralized Care Agent will be responsible for updating account information, creating service requests, dispatching, providing back-office support activities ...

BeloForm Craft

Call Center Agent

Denver, CO

... exceptional service and support across various communication channels. Your primary ... Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional ...

The Group

Office Coordinator

Fort Collins, CO · On-site

$18 - $21/hr

This position provides administrative, operational, and hospitality support that enhances agent ... Manage inbound and outbound mail, including daily inter-office deliveries. * Maintain inventory of ...

The Group

Office Coordinator

Loveland, CO

$18 - $21/hr

This position provides administrative, operational, and hospitality support that enhances agent ... Manage inbound and outbound mail, including daily inter-office deliveries. * Maintain inventory of ...

Tool Country, Inc.

Purchasing Agent

Denver, CO · On-site

$62K - $72K/yr

Supervise all inbound shipments, ensuring accurate verification against purchase orders. * Review ... Support cycle counts, investigate variances, and process inventory adjustments. * Help maintain ...

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Centralized Care Agent

Centralized Care Agent

Johnson Controls

Aurora, CO • On-site

$15.75 - $21/hr

Full-time

Posted 14 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 386 frontline employees who took The Breakroom Quiz

131st of 518 rated manufacturers

Job description

What you will do:
Under direct supervision, the Centralized Care Agent is responsible for the handling of inbound calls from internal and external customers. The inbound calls will consist of listening to the needs of the customer and directing them to the appropriate person/ department. Centralized Care Agents will utilize online tools and resources to assist in making appropriate decisions when handling inbound customer calls. In addition, the Centralized Care Agent will be responsible for updating account information, creating service requests, dispatching, providing back-office support activities, knowledge of HVAC, Fire and Security technical terminology, understanding Johnson Controls business offerings and maintaining an increased level of customer satisfaction. As a Centralized Care Agent, it will be key to effectively utilize customer service skills as well as technical skills to satisfy our customers' needs and provide satisfactory customer experience.
SHIFT: On-site in Aurora CO
Agent must be able to work either:
Tuesday-Saturday: 1:30pm-10:00pm CST or Sunday-Thursday: 1:30pm-10:00pm
How you will do it:
As a Centralized Care Agent, it is important to exhibit excellent communication skills, basic knowledge of computer applications, listening skills and problem-solving skills. Agents need to be flexible, able to deal with change, handle a high volume of calls proficiently and work in a fast-paced environment.
Principle Duties:
Responsible for handling inbound phone calls from our internal and external customers. Utilizes knowledge of HVAC terminology and Johnson Controls business offerings to understand customer needs and effectively identify where to direct inbound calls. Utilizes knowledge of HVAC, Fire and Security terminology and Johnson Controls business offerings to create service requests Coordinates after hour scheduling to align technicians to the appropriate customer and service needs Has a working knowledge of service management database (NxGen) to quickly identify and accurately update customer account information. Utilizes customer service and computer skills to manage customer contacts professionally and proficiently to meet Centralized Operations Support Center performance goals for customer satisfaction, service level and quality. Establish an appropriate action plan for time of day and priority. Determines when 'critical' systems issues require immediate escalation (i.e. life threatening, revenue-property risk problems, hazardous material and safety situations). Answers customer inquires and escalates customer issues, as appropriate Partners closely with the Branch Service groups and field service teams to provide input to develop strategies that will support efficient execution of service backlog obligations that meet or exceed customer's expectations. Provides additional service administration support as required.
REQUIREMENTS:
  • High School diploma or equivalent with one to two years related experience in service coordination for a service organization.
  • Able to effectively communicate and follow up with customers in a busy service Centralized Operations Support Center environment.
  • Demonstrates ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial.
  • Able to work independently in a self-directed mode to meet defined goals and customer objectives.
  • Familiar with personal computer-based applications such as Windows and MS Office (MS Word, Excel).
  • Possesses building systems knowledge or aptitude, demonstrated proficient written and verbal communication skills, problem solving skills, and the ability to multi-task.
  • Previous call center experience is a plus.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

What Johnson Controls employees say

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Benefits

Hours and flexibility

Workplace

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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