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Appointment BDC Service Agent / Loaner Coordinator Porsche Littleton

Littleton, CO • On-site

asburyauto
Automobile Dealers • 10K+ employees
Learn more about asburyautoexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Asbury Automotive rating

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

Job description

Porsche Littleton is Hiring: Appointment BDC Service Agent / Loaner Coordinator

Compensation: $20.00–$22.00 per hour, based on experience
Schedule: Full-time

Do you enjoy building relationships, delivering exceptional guest experiences, and working in a fast-paced environment? Porsche Littleton is looking for an energetic, guest-focused Appointment BDC Service Agent / Loaner Coordinator to join our team. In this role, you'll be a key part of creating an outstanding service experience for our guests while supporting our service department and managing our loaner vehicle program.

What You'll Do

  • Handle a high volume of inbound and outbound calls and emails (50+ calls per day).
  • Schedule service appointments and coordinate with Service Advisors.
  • Identify guest needs, answer questions, and provide solutions in a professional and timely manner.
  • Greet guests and assist with shuttle information as needed.
  • Manage loaner vehicle reservations, including online, phone, and in-person requests.
  • Coordinate and oversee the dealership's loaner fleet.
  • Accurately document all guest interactions within the dealership's CRM system.
  • Complete daily internet lead management activities.
  • Follow all dealership processes, procedures, and Asbury phone scripts.
  • Deliver exceptional guest service during every guest interaction.

What We're Looking For

  • Previous dealership experience is preferred.
  • Experience in retail, guest service, reception, call center, sales, or automotive BDC is preferred.
  • Appointment-setting experience is a plus.
  • Strong communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Advanced computer and phone skills.
  • Minimum typing speed of 35–40 words per minute.
  • Experience using CRM or customer tracking systems is preferred.
  • Bilingual skills are a plus.
  • Team-oriented attitude with a positive, professional demeanor.
  • Must be at least 18 years of age.
  • Must successfully pass a pre-employment background check and drug screening.

Why Join Asbury Automotive Group?

Pay & Recognition

  • Weekly pay
  • Paid holidays and paid time off
  • Paid training
  • Stock awards  (eligible management and front-line team members)

Health & Financial Benefits

  • Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Short-term and long-term disability
  • Company-paid life insurance options
  • 401(k) with company match
  • Pet insurance
  • Up to 12 weeks of paid pregnancy disability leave
  • Paid parental leave

Career Growth & Development

  • Career path planning tools
  • Continuous learning through Asbury's Learning Management System
  • Tuition assistance
  • Professional development opportunities
  • Technician student loan assistance resources

Additional Perks

  • Employee Assistance Program
  • Employee discounts on vehicles, parts, and service
  • Scholarship opportunities
  • Paid volunteer hours through community service initiatives
  • Employee referral bonus program

Applications will be accepted and reviewed on an ongoing basis until the position is filled.

What Asbury Automotive employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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