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Inbound Support Agent Jobs in Dallas, TX (NOW HIRING)

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while ...

Patriot Mobile donates a portion of every dollar earned to support organizations that fight for ... The inbound sales agent will answer inbound calls from prospective/current members interested in ...

Patriot Mobile donates a portion of every dollar earned to support organizations that fight for ... The inbound sales agent will answer inbound calls from prospective/current members interested in ...

Inbound Sales Agent

Grapevine, TX · On-site

$60K - $100K/yr

Patriot Mobile donates a portion of every dollar earned to support organizations that fight for ... The inbound sales agent will answer inbound calls from prospective/current members interested in ...

Inbound Sales Agent

Grapevine, TX · On-site

$60K - $100K/yr

Patriot Mobile donates a portion of every dollar earned to support organizations that fight for ... The inbound sales agent will answer inbound calls from prospective/current members interested in ...

... Agent to join our team. In this role, you'll engage with customers through inbound and outbound ... Conduct outbound calls to support customer outreach campaigns * Build rapport and strengthen ...

... Agent to join our team. In this role, you'll engage with customers through inbound and outbound ... Conduct outbound calls to support customer outreach campaigns * Build rapport and strengthen ...

... Agent to join our team. In this role, you'll engage with customers through inbound and outbound ... Conduct outbound calls to support customer outreach campaigns * Build rapport and strengthen ...

Inbound Customer Care Agent

Dallas, TX · On-site

$14.35 - $17.35/hr

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

Inbound Customer Care Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

This position supports customer service, technical support, and customer sales interactions. It ... Handle inbound and outbound calls in a courteous, timely, and professional manner * Resolve ...

Inbound Customer Care Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

This position supports customer service, technical support, and customer sales interactions. It ... Handle inbound and outbound calls in a courteous, timely, and professional manner * Resolve ...

Bilingual Inbound Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

... Agent to join our team. In this role, you'll engage with customers through inbound and outbound ... Conduct outbound calls to support customer outreach campaigns * Build rapport and strengthen ...

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Inbound Support Agent information

See Dallas, TX salary details

$5

$25

$45

How much do inbound support agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for inbound support agent in Dallas, TX is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $31.39 per hour, depending on experience, location, and employer.

What cities near Dallas, TX are hiring for Inbound Support Agent jobs?

Cities near Dallas, TX with the most Inbound Support Agent job openings:

Senior Client Support Agent

Roanoke, TX • On-site

$18 - $24/hr

Other

Re-posted 3 days ago


Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

Service Agent (Intro Call)

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L2 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).
  • 1–2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.


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