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Inbound Customer Service Manager Jobs (NOW HIRING)

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Deliver world-class customer service by responding to inbound calls; providing product knowledge ... Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.

SmithRx

Inbound Customer Service Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a ...

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Inbound Customer Service Manager information

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How much do inbound customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for inbound customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an inbound customer service manager do?

An Inbound Customer Service Manager oversees teams that handle incoming customer inquiries, ensuring high-quality service and efficient issue resolution. They are responsible for managing staff, monitoring call center metrics, implementing training programs, and optimizing processes to improve customer satisfaction. This role also involves analyzing customer feedback, addressing escalated concerns, and working with other departments to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as an inbound customer service manager?

To thrive as an Inbound Customer Service Manager, you generally need experience in customer service, leadership abilities, and a background in business or management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, call center platforms, and workforce management tools is typically required. Strong communication, problem-solving, and team-motivation skills help you excel in managing both employees and customer interactions. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What are some common challenges an inbound customer service manager faces, and how can they be effectively addressed?

Inbound Customer Service Managers often encounter challenges such as high call volumes, maintaining consistent service quality, and managing team morale during stressful periods. Addressing these challenges involves implementing robust training programs, utilizing call center technology to monitor and optimize workflows, and fostering open communication within the team. Regular performance feedback and recognition, along with clear escalation processes, can also help ensure both customer satisfaction and team well-being.

What is the difference between Inbound Customer Service Manager vs Customer Support Supervisor?

AspectInbound Customer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees inbound customer service teams, manages customer satisfaction strategies, and implements service improvements.Supervises customer support agents, handles escalations, and ensures team performance.
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer experience in customer service management.Usually requires a high school diploma; experience in customer support is common.
Work EnvironmentOffice setting, often in call centers or customer service departments.Office or call center environment, with direct team supervision.
Industry UsageCommonly used in retail, telecom, and service industries.Widely used across various customer service sectors.

While both roles focus on customer support, the Inbound Customer Service Manager has broader responsibilities, including strategic oversight and team management, whereas the Customer Support Supervisor primarily supervises daily team operations and handles escalations.

How much does an inbound customer service manager get?

An inbound customer service manager typically earns between $45,000 and $70,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, with some roles offering additional benefits or bonuses for leadership and performance skills.

What cities are hiring for Inbound Customer Service Manager jobs?

Cities with the most Inbound Customer Service Manager job openings:

What are the most commonly searched types of Inbound Customer Service jobs?

The most popular types of Inbound Customer Service jobs are:

What states have the most Inbound Customer Service Manager jobs?

States with the most job openings for Inbound Customer Service Manager jobs include:

What are popular job titles related to Inbound Customer Service Manager jobs?

For Inbound Customer Service Manager jobs, the most frequently searched job titles are:

Inbound Customer Service Representative

Tucson, AZ • On-site

Afni
Strategic Planning Consulting Services • 5 - 10K employees
Learn more about Afniexternal

$17 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

18th of 72 rated call and contact centers

Job description

Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and an on-site differential of .50 an hour).

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts.  In addition to resolving inquiries, troubleshooting, and making account changes; this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. 

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

  • What are the qualifications to be a Customer Service Representative at Afni? 

    • Six months of customer service experience 
    • Must be 18 years of age 
    • Must have GED or High School Diploma 
    • Must be legally permitted to work in the United States 

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