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Inbound Team Lead Jobs (NOW HIRING)

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...

The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers; and maintaining a safe, organized, clean and efficient ...

For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...

Inbound Team Lead

Kahului, HI · On-site

$10 - $48/hr

For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...

For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...

JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers; and maintaining a safe, organized, clean and ...

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Inbound Team Lead information

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$10

$25

$72

How much do inbound team lead jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for inbound team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What is an inbound team lead?

Inbound Team Leads are supervisors who manage teams responsible for handling incoming customer inquiries, orders, or service requests, typically via phone, email, or chat. Their duties include monitoring team performance, providing coaching and feedback, ensuring service quality, and implementing process improvements. They also help resolve escalated customer issues and ensure the team meets organizational goals. Inbound Team Leads play a key role in maintaining high customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as an inbound team lead, and why are they important?

To thrive as an Inbound Team Lead, you typically need experience in customer service operations, leadership skills, and a good understanding of call center metrics, often supported by a relevant degree or prior supervisory experience. Familiarity with customer relationship management (CRM) software, workforce management systems, and reporting tools is essential. Strong communication, conflict resolution, and motivational abilities help drive team performance and foster a positive work environment. These skills are crucial for ensuring efficient team operations, high customer satisfaction, and the achievement of organizational goals.

How does an inbound team lead typically balance coaching team members with meeting performance targets?

As an Inbound Team Lead, you are responsible for supporting your team’s development while also ensuring that key performance metrics—such as response time, customer satisfaction, and resolution rates—are consistently met. This balance is achieved by providing regular feedback, conducting training sessions, and actively monitoring team performance data. You’ll often spend part of your day in one-on-one coaching sessions and another part analyzing call or ticket trends to identify areas for improvement. Strong organizational and interpersonal skills help you motivate your team, address challenges proactively, and maintain high standards across both individual and team goals.

What is the difference between Inbound Team Lead vs Customer Service Supervisor?

AspectInbound Team LeadCustomer Service Supervisor
ResponsibilitiesOversees inbound call teams, manages performance, and ensures service qualitySupervises customer service staff, handles escalations, and improves customer satisfaction
Required SkillsLeadership, communication, call center operationsCustomer relations, conflict resolution, team management
Work EnvironmentCall centers, customer support teamsCustomer service departments, support centers
Common CertificationsCall center management, leadership certificationsCustomer service certifications, conflict resolution

Both roles focus on managing customer interactions and team performance within call centers or support environments. The Inbound Team Lead primarily oversees inbound call teams, ensuring operational efficiency, while the Customer Service Supervisor handles broader customer service issues and escalations. They share similar skills and certifications, but their scope of responsibilities differs slightly, with the Team Lead more focused on call center operations.

More about Inbound Team Lead jobs

What job categories do people searching Inbound Team Lead jobs look for?

The top searched job categories for Inbound Team Lead jobs are:

Infographic showing various Inbound Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Inbound Team Lead

arvato Bertelsmann

Ontario, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Company Description

Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you’ll showcase your leadership skills by coordinating workflows, assigning and monitoring tasks for warehouse associates, tracking transactions, and ensuring smooth and efficient operations across the inbound department. This is a great opportunity to take ownership of daily performance while driving collaboration, accuracy, and efficiency within a fast-paced environment.

Job Description

Arvato Supply Chain Solutions is hiring for team-oriented Inbound Team Lead to assist the Supervisors in the daily operations of the Department. In this role, you will be able to demonstrate your leadership abilities by overseeing operations in partnership with your supervisor, monitor and assign daily work to warehouse associates, track transactions created by personnel, and oversee the area operations.

YOUR TASKS

  • Be the expert in RF, Conveyor, and SAP systems

  • Be knowledgeable of all areas of operations and the links between them

  • Coordinate with various ops teams (Control tower, Inventory Control, Transportation, Inbound, Pick/Pack, Shipping, Service Delivery) to ensure daily adherence to performance targets is met

  • Monitor area activity and communicate all risks of missed targets to the Supervisors

  • Coordinate and prepare a recovery plan for at-risk targets with Supervision

  • Communicate exceptions identified by teams to the Account Team (ie, Inbound damage, missing part numbers)

  • Follow up on issues as needed

  • Work with the local team to identify areas of improvement and report daily efficiency

  • Monitor inventory levels of consumables (boxes, packing slips, etc.) Create requisitions in SAP as needed

  • Oversee personnel in a professional manner

  • Investigate and repair exceptions (Over, Under, Missing, Damages etc)

  • Assigns cycle counts as needed

  • Be flexible with shift hours as needed

Qualifications

  • High School Diploma or equivalent

  • Demonstrated receive experience in a fast paced distribution center environment

  • Proven leadership experience

  • Problem solving, decision making, planning and organizational skills

  • Excellent communication skills

  • Proficient computer skills in MS Office (Word, Excel, Outlook)

  • Safety knowledge

Additional Information

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.

  • 401(k) with company matching up to 6%.

  • Paid Time Off, including paid holidays.

  • Flexible Spending Accounts.

  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.

  • Employee Assistance Program.

  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

  • Commuter benefits.

  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview_of_Data_Retention_Periods_EN.pdf) .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here (https://career.arvato.com/equal-opportunity-and-accommodation-information) .

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