Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Ashville, OH · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Ashville, OH · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Ashville, OH · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Ashville, OH · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Ashville, OH · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Ashville, OH · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Quick apply
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Quick apply
Inbound Team Lead
Pleasant Prairie, WI · On-site
Company Description Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
Inbound Team Lead
Louisville, KY · On-site
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by ...
With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Health ... The Inventory Lead performance objectives through timely and effective distribution resource ...
Quick apply
With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Health ... The Inventory Lead performance objectives through timely and effective distribution resource ...
Inbound Team Lead
Ontario, CA · On-site
With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Health ... The Inventory Lead performance objectives through timely and effective distribution resource ...
Inbound Team Lead
Ontario, CA · On-site
With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Health ... The Inventory Lead performance objectives through timely and effective distribution resource ...
Inbound Team Lead
Union City, CA · On-site
$27/hr
For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...
Inbound Team Lead
Union City, CA · On-site
$27/hr
For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...
Inbound Team Lead
Kahului, HI · On-site
$25/hr
The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers; and maintaining a safe, organized, clean and efficient ...
Quick apply
Inbound Team Lead
Kahului, HI · On-site
$25/hr
The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers; and maintaining a safe, organized, clean and efficient ...
Inbound Team Lead
Kahului, HI · On-site
$10 - $48/hr
For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...
Inbound Team Lead
Kahului, HI · On-site
$10 - $48/hr
For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...
Inbound Team Lead
San Francisco, CA · On-site
$27/hr
For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...
Inbound Team Lead
San Francisco, CA · On-site
$27/hr
For information on Sysco's Benefits, please visit JOB SUMMARY The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers ...
Inbound Team Lead information
See salary details
$14.49 is the 25th percentile. Wages below this are outliers.
$10.58 - $16.24
36% of jobs
The median wage is $18.08 / hr.
$16.24 - $21.90
43% of jobs
$21.90 - $27.56
10% of jobs
$27.56 - $33.22
4% of jobs
$33.22 - $38.88
1% of jobs
$38.88 - $44.54
1% of jobs
$44.54 - $50.20
0% of jobs
$50.20 - $55.86
0% of jobs
$55.86 - $61.52
4% of jobs
$61.52 - $67.18
0% of jobs
$67.18 - $72.84
1% of jobs
$10
$25
$72
How much do inbound team lead jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for inbound team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.
What is the difference between Inbound Team Lead vs Customer Service Supervisor?
| Aspect | Inbound Team Lead | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees inbound call teams, manages performance, and ensures service quality | Supervises customer service staff, handles escalations, and improves customer satisfaction |
| Required Skills | Leadership, communication, call center operations | Customer relations, conflict resolution, team management |
| Work Environment | Call centers, customer support teams | Customer service departments, support centers |
| Common Certifications | Call center management, leadership certifications | Customer service certifications, conflict resolution |
Both roles focus on managing customer interactions and team performance within call centers or support environments. The Inbound Team Lead primarily oversees inbound call teams, ensuring operational efficiency, while the Customer Service Supervisor handles broader customer service issues and escalations. They share similar skills and certifications, but their scope of responsibilities differs slightly, with the Team Lead more focused on call center operations.
What is an inbound team lead?
Inbound Team Leads are supervisors who manage teams responsible for handling incoming customer inquiries, orders, or service requests, typically via phone, email, or chat. Their duties include monitoring team performance, providing coaching and feedback, ensuring service quality, and implementing process improvements. They also help resolve escalated customer issues and ensure the team meets organizational goals. Inbound Team Leads play a key role in maintaining high customer satisfaction and efficient operations.
What are the key skills and qualifications needed to thrive as an inbound team lead, and why are they important?
To thrive as an Inbound Team Lead, you typically need experience in customer service operations, leadership skills, and a good understanding of call center metrics, often supported by a relevant degree or prior supervisory experience. Familiarity with customer relationship management (CRM) software, workforce management systems, and reporting tools is essential. Strong communication, conflict resolution, and motivational abilities help drive team performance and foster a positive work environment. These skills are crucial for ensuring efficient team operations, high customer satisfaction, and the achievement of organizational goals.
How does an inbound team lead typically balance coaching team members with meeting performance targets?
As an Inbound Team Lead, you are responsible for supporting your team’s development while also ensuring that key performance metrics—such as response time, customer satisfaction, and resolution rates—are consistently met. This balance is achieved by providing regular feedback, conducting training sessions, and actively monitoring team performance data. You’ll often spend part of your day in one-on-one coaching sessions and another part analyzing call or ticket trends to identify areas for improvement. Strong organizational and interpersonal skills help you motivate your team, address challenges proactively, and maintain high standards across both individual and team goals.
More about Inbound Team Lead jobs
What job categories do people searching Inbound Team Lead jobs look for? The top searched job categories for Inbound Team Lead jobs are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries.
You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by coordinating workflows, assigning and monitoring tasks for warehouse associates, tracking transactions, and ensuring smooth and efficient operations across the inbound department. This is a great opportunity to take ownership of daily performance while driving collaboration, accuracy, and efficiency within a fast-paced environment.
YOUR TASKS
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Recruiting-Platform powered by SmartRecruiters.
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries.
You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
Arvato Supply Chain Solutions is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you'll showcase your leadership skills by coordinating workflows, assigning and monitoring tasks for warehouse associates, tracking transactions, and ensuring smooth and efficient operations across the inbound department. This is a great opportunity to take ownership of daily performance while driving collaboration, accuracy, and efficiency within a fast-paced environment.
YOUR TASKS
- Be the expert in RF, Conveyor, and SAP systems
- Be knowledgeable of all areas of operations and the links between them
- Coordinate with various ops teams (Control tower, Inventory Control, Transportation, Inbound, Pick/Pack, Shipping, Service Delivery) to ensure daily adherence to performance targets is met
- Monitor area activity and communicate all risks of missed targets to the Supervisors
- Coordinate and prepare a recovery plan for at-risk targets with Supervision
- Communicate exceptions identified by teams to the Account Team (ie, Inbound damage, missing part numbers)
- Follow up on issues as needed
- Work with the local team to identify areas of improvement and report daily efficiency
- Monitor inventory levels of consumables (boxes, packing slips, etc.) Create requisitions in SAP as needed
- Oversee personnel in a professional manner
- Investigate and repair exceptions (Over, Under, Missing, Damages etc)
- Assigns cycle counts as needed
- Be flexible with shift hours as needed
- At least two years of leadership experience in a warehouse/distribution center environment
- Strong computer skills with experience in Excel, creating worksheets, and reviewing/reporting data
- Previous experience with SAP
- Excellent communication and interpersonal skills
- Must be able to lift 60 pounds overhead
- Must be able to climb and stack cartons at a height of 15 feet
- Must be able to push and pull a pallet jack with a weight range of up to 1500 pounds
- Work schedule - 7:00 am - 3:30 pm EST - Monday through Friday - overtime as needed
- Ability to commute daily to 2500 Export Drive, Louisville, Kentucky 40219
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Recruiting-Platform powered by SmartRecruiters.