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Inbound Team Lead Jobs (NOW HIRING)

Galls

Order Selector Operator

Lexington, KY · On-site

$14.75 - $17/hr

Communicate with the Team Lead/Supervisor regarding all problems and needs * Develop and relay ... Inbound team members with resolving problems * Count, research, and monitor the activity of ...

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Team Lead Inbound Call Center Location: Winston, NC-Onsite Contract: C2H Rate: $21/hr on w2 This position requires individuals to perform the following duties and work as part of a team: * Meet all ...

AST SpaceMobile

Inbound Supervisor

Midland, TX · On-site

Lead receiving personnel, material handlers, and warehouse associates to support operational ... Train, coach, and develop inbound team members on receiving processes, inventory control procedures ...

AST SpaceMobile

Inbound Supervisor

Midland, TX

Lead receiving personnel, material handlers, and warehouse associates to support operational ... Train, coach, and develop inbound team members on receiving processes, inventory control procedures ...

HTi LLC

Dock Team Lead

Piedmont, SC · On-site

Coordinate both inbound and outbound dock activities to ensure efficient material flow across dock ... Prior team lead or informal leadership experience preferred * Experience with shipping, receiving ...

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Inbound Team Lead information

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$10

$25

$72

How much do inbound team lead jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Inbound Team Lead vs Customer Service Supervisor?

AspectInbound Team LeadCustomer Service Supervisor
ResponsibilitiesOversees inbound call teams, manages performance, and ensures service qualitySupervises customer service staff, handles escalations, and improves customer satisfaction
Required SkillsLeadership, communication, call center operationsCustomer relations, conflict resolution, team management
Work EnvironmentCall centers, customer support teamsCustomer service departments, support centers
Common CertificationsCall center management, leadership certificationsCustomer service certifications, conflict resolution

Both roles focus on managing customer interactions and team performance within call centers or support environments. The Inbound Team Lead primarily oversees inbound call teams, ensuring operational efficiency, while the Customer Service Supervisor handles broader customer service issues and escalations. They share similar skills and certifications, but their scope of responsibilities differs slightly, with the Team Lead more focused on call center operations.

What is an inbound team lead?

Inbound Team Leads are supervisors who manage teams responsible for handling incoming customer inquiries, orders, or service requests, typically via phone, email, or chat. Their duties include monitoring team performance, providing coaching and feedback, ensuring service quality, and implementing process improvements. They also help resolve escalated customer issues and ensure the team meets organizational goals. Inbound Team Leads play a key role in maintaining high customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as an inbound team lead, and why are they important?

To thrive as an Inbound Team Lead, you typically need experience in customer service operations, leadership skills, and a good understanding of call center metrics, often supported by a relevant degree or prior supervisory experience. Familiarity with customer relationship management (CRM) software, workforce management systems, and reporting tools is essential. Strong communication, conflict resolution, and motivational abilities help drive team performance and foster a positive work environment. These skills are crucial for ensuring efficient team operations, high customer satisfaction, and the achievement of organizational goals.

How does an inbound team lead typically balance coaching team members with meeting performance targets?

As an Inbound Team Lead, you are responsible for supporting your team’s development while also ensuring that key performance metrics—such as response time, customer satisfaction, and resolution rates—are consistently met. This balance is achieved by providing regular feedback, conducting training sessions, and actively monitoring team performance data. You’ll often spend part of your day in one-on-one coaching sessions and another part analyzing call or ticket trends to identify areas for improvement. Strong organizational and interpersonal skills help you motivate your team, address challenges proactively, and maintain high standards across both individual and team goals.
More about Inbound Team Lead jobs
What job categories do people searching Inbound Team Lead jobs look for? The top searched job categories for Inbound Team Lead jobs are:
Inbound Team Lead jobs near you
Infographic showing various Inbound Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Material Handler Stocker - Reach Truck Operator

WAI Global

Southaven, MS • On-site

$15.25 - $18.50/hr

Full-time

Medical, Life, PTO

Re-posted 7 days ago

Job description

As a global frontrunner in the automotive parts manufacturing and distribution sector, WAI is on the lookout for an Inbound Team Lead to enhance our Distribution Center team. We're dedicated to our employees' growth and well-being, reflected in the perks and benefits we offer.
What We Offer:
  • Competitive Salary: We recognize and reward your hard work with top-tier compensation.
  • Comprehensive Benefits Package: We offer a robust suite of benefits to support your health, wellness, and overall peace of mind.
  • Generous Time Off: Take advantage of paid time off and holidays to recharge and enjoy life outside of work.
  • Dynamic Company Culture: Immerse yourself in a vibrant workplace with regular events and opportunities for professional growth.
  • Incentives and Bonuses: Earn a $1000 attendance bonus and a $500 referral bonus, because we believe in rewarding dedication and loyalty.

Your Impact:
By joining us as a Inbound Team Lead, you'll be more than just a part of the team-you'll be a driving force in maintaining our high standards of customer satisfaction. Your role is critical to our success, and your contributions will have a direct impact on the positive experiences of our customers.
Ready to Make a Difference?
If you're ready to take on a rewarding career where your efforts are valued and celebrated, we encourage you to apply today. Become an essential part of our team, where your work makes a meaningful impact every day.
POSITION SUMMARY
The individual in this role will support the Inbound Supervisor by assisting in coordinating, training, and participating in activities related to verifying, receiving goods, record-keeping, replenishment, and put-away operations. They will actively contribute to meeting the daily business needs and targets of inbound shipments. Additionally, they will play an active role in all aspects of the receiving operation.
Shift: Monday - Friday, 6:00am to 2:30pm
Financial Responsibility
Does this job have budget responsibilities? No
Does this job have other financial responsibilities? No
Management/Supervisory Authority
Does this job manage or supervise associates? No
Does this job supervise in multiple business units and/or countries? No
Work Environment
This role involves working in a warehouse setting. In the warehouse, standard equipment such as computers, phones, photocopiers, cameras, and material handling equipment (forklift, reach truck, order picker, etc.) are used.
Physical Demands
The physical demands described here are representative of those that must be met by employee to successfully perform the Essential Duties and Responsibilities:
Physical Demand Description
  • Standing Must be able to frequently remain in a stationary position
  • Walking, Reaching and Handling Must be able to frequently move about inside the warehouse to access product and machinery, etc. Must be able to stand and walk 60% of time, lift up to 40 lbs. normal, up to 70 lbs. less than 10% of time.
  • Seeing Frequently reads various documents and operates computer and other office tools/databases/equipment.
  • Talking and Hearing Frequently communicates with colleagues, co-workers, and customers. Must be able to exchange accurate information in these situations.
  • Manual Dexterity Frequently operates a computer and warehouse machinery.

Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ability to work the required shift - Monday - Friday, 6:00am to 2:30pm
  • Analyze receiving notices, packing slips, and other records to determine priorities, work assignments, and the necessary receiving methods to meet schedules.
  • Assist in the planning, organizing, participation, and monitoring of receiving, storage, and distribution processes for all received items.
  • Monitor the unloading of materials into the Receiving area.
  • Provide training, work direction, and coordination of assigned personnel, including training associates on unloading, receiving, and movement of materials from the inbound dock to the staging area.
  • Maintain records of unfilled received shipments.
  • Assist in resolving discrepancies with accounting related to invoices, packing slips, and receiver prepared reports.
  • Collaborate or correspond with management to rectify problems, such as damages, shortages, or nonconformance to specifications.
  • Communicate with carrier representatives to make arrangements or issue instructions for the delivery of materials.
  • Establish and maintain cooperative and effective working relationships with others.
  • Assist with the unloading and receiving of goods at the receiving dock or designated staging area.
  • Verify that goods received match the corresponding purchase order or packing list.
  • Operate forklifts, hand trucks, pallet jacks, and other warehouse equipment in a professional and safe manner.
  • Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
  • Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
  • Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
  • Undertakes additional responsibilities and tasks as directed by management.

QUALIFICATIONS (Education, Experience, & Skills required)
  • Preferred: High School Diploma or an equivalent qualification; 4 years' experience or an equivalent combination of education and experience.
  • Computer Skills: Microsoft Office and Outlook.
  • Material Handling Equipment Experience: Pallet Jack, Forklift, Hand Truck, Pallet Jack, Reach Truck, etc.
  • Demonstrates strong problem-solving abilities.
  • Capable of following instructions and responding to management direction.
  • Detail-oriented and able to handle multiple tasks simultaneously.
  • Exhibits experience working collaboratively in a team environment.
  • Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals.
  • Possesses effective verbal and written communication skills.

Licensing or other special certifications: n/a

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