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Inbound Team Lead Jobs (NOW HIRING)

BPM LLP

Inbound Business Development Manager

... lead to innovation. Working with BPM means using your experiences, broadening your skills, and ... Manage BPM's inbound team as a "player-coach" by balancing direct revenue ownership with team ...

WAIGlobal

Material Handler Stocker

Southaven, MS · On-site

$15.25 - $18.50/hr

By joining us as a Inbound Team Lead, you'll be more than just a part of the team-you'll be a driving force in maintaining our high standards of customer satisfaction. Your role is critical to our ...

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Inbound Team Lead information

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How much do inbound team lead jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for inbound team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Inbound Team Lead vs Customer Service Supervisor?

AspectInbound Team LeadCustomer Service Supervisor
ResponsibilitiesOversees inbound call teams, manages performance, and ensures service qualitySupervises customer service staff, handles escalations, and improves customer satisfaction
Required SkillsLeadership, communication, call center operationsCustomer relations, conflict resolution, team management
Work EnvironmentCall centers, customer support teamsCustomer service departments, support centers
Common CertificationsCall center management, leadership certificationsCustomer service certifications, conflict resolution

Both roles focus on managing customer interactions and team performance within call centers or support environments. The Inbound Team Lead primarily oversees inbound call teams, ensuring operational efficiency, while the Customer Service Supervisor handles broader customer service issues and escalations. They share similar skills and certifications, but their scope of responsibilities differs slightly, with the Team Lead more focused on call center operations.

What are Inbound Team Leads?

Inbound Team Leads are supervisors who manage teams responsible for handling incoming customer inquiries, orders, or service requests, typically via phone, email, or chat. Their duties include monitoring team performance, providing coaching and feedback, ensuring service quality, and implementing process improvements. They also help resolve escalated customer issues and ensure the team meets organizational goals. Inbound Team Leads play a key role in maintaining high customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as an Inbound Team Lead, and why are they important?

To thrive as an Inbound Team Lead, you typically need experience in customer service operations, leadership skills, and a good understanding of call center metrics, often supported by a relevant degree or prior supervisory experience. Familiarity with customer relationship management (CRM) software, workforce management systems, and reporting tools is essential. Strong communication, conflict resolution, and motivational abilities help drive team performance and foster a positive work environment. These skills are crucial for ensuring efficient team operations, high customer satisfaction, and the achievement of organizational goals.

What does an inbound team leader do at Target?

An inbound team leader at Target oversees the receiving and stocking of merchandise, manages team members, and ensures efficient inventory flow. They coordinate with other departments, monitor performance, and may use tools like inventory management systems to maintain store operations.

Is inbound hard at Target?

As an Inbound Team Lead at Target, the role involves managing inbound shipments, coordinating with suppliers, and ensuring inventory accuracy. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced retail environment. While the job can be physically demanding, it is generally considered manageable with proper training and experience.

What is a team leader's salary?

The salary for an inbound team leader typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, and strong leadership and communication skills are often required.

How much does Target pay 4am inbound?

Target inbound team leads typically earn around $15 to $20 per hour, depending on location and experience. Working the 4am shift may include additional pay differentials or shift differentials in some stores. Exact pay rates can vary by store and region, so it's advisable to check with the specific Target location or review official job postings for precise information.

How does an Inbound Team Lead typically balance coaching team members with meeting performance targets?

As an Inbound Team Lead, you are responsible for supporting your team’s development while also ensuring that key performance metrics—such as response time, customer satisfaction, and resolution rates—are consistently met. This balance is achieved by providing regular feedback, conducting training sessions, and actively monitoring team performance data. You’ll often spend part of your day in one-on-one coaching sessions and another part analyzing call or ticket trends to identify areas for improvement. Strong organizational and interpersonal skills help you motivate your team, address challenges proactively, and maintain high standards across both individual and team goals.
More about Inbound Team Lead jobs
What job categories do people searching Inbound Team Lead jobs look for? The top searched job categories for Inbound Team Lead jobs are:
Inbound Team Lead jobs near you
Infographic showing various Inbound Team Lead job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 4% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.
Inbound Mailroom Team Lead

Inbound Mailroom Team Lead

Conduent Commercial Solutions, LLC

Midway, KY • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

37th of 72 rated call and contact centers

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Inbound Mailroom Team Lead

Onsite in Lexington, KY

$17.00 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Hours: Monday-Friday 7am-clean desk

About the Inbound Mailroom Team Lead Role

Conduent is looking for an Inbound Mailroom Team Lead that thrives working in a fast-paced production environment with a willingness to learn and ability to oversee and manage a team of up to 40 people.

The Inbound Mailroom Team handles a large volume of claims each day that need to be sorted, scanned, and processed. As an Inbound Mailroom Team Lead, you will oversee the day-to-day operations of the team and work closely with the employees. You will assist with managing workload, ensuring targets are met in a timely fashion and assist the team in troubleshooting any issues.

Job Responsibilities:

  • Responsible for day-to-day management of inbound mailroom
  • Responsible for processing of specialized PO boxes
  • Oversee and manage team attendance/absences
  • Maintain order in the workroom
  • Be ready to work hands on to meet deadlines
  • Assist with hiring new team members
  • Driving company vehicle if needed
  • Responsible for other tasks as assigned

Requirements:

  • Proficient computer skills (Excel, Microsoft Office)
  • Excellent communication skills
  • Time management skills
  • Must be over 18 years of age
  • Must have a High School Diploma or GED 
  • Must pass a background check
  • Able to lift up to 40lbs 

  • Must have a valid driver's license

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17 an hour.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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