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Inbound Customer Service Manager Jobs in Georgia

MCI Careers

Inbound Customer Care Agent

Savannah, GA

$13.21 - $16.45/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... Able to multitask, stay organized, and self-manage * Comfortable in a fast-paced, dynamic ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

$11 - $14.50/hr

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

$11 - $14/hr

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

... management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims ...

Hobby Lobby Careers

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Hiram, GA · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Inbound Customer Service Manager information

What does an inbound customer service manager do?

An Inbound Customer Service Manager oversees teams that handle incoming customer inquiries, ensuring high-quality service and efficient issue resolution. They are responsible for managing staff, monitoring call center metrics, implementing training programs, and optimizing processes to improve customer satisfaction. This role also involves analyzing customer feedback, addressing escalated concerns, and working with other departments to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as an inbound customer service manager?

To thrive as an Inbound Customer Service Manager, you generally need experience in customer service, leadership abilities, and a background in business or management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, call center platforms, and workforce management tools is typically required. Strong communication, problem-solving, and team-motivation skills help you excel in managing both employees and customer interactions. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What are some common challenges an inbound customer service manager faces, and how can they be effectively addressed?

Inbound Customer Service Managers often encounter challenges such as high call volumes, maintaining consistent service quality, and managing team morale during stressful periods. Addressing these challenges involves implementing robust training programs, utilizing call center technology to monitor and optimize workflows, and fostering open communication within the team. Regular performance feedback and recognition, along with clear escalation processes, can also help ensure both customer satisfaction and team well-being.

What is the difference between Inbound Customer Service Manager vs Customer Support Supervisor?

AspectInbound Customer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees inbound customer service teams, manages customer satisfaction strategies, and implements service improvements.Supervises customer support agents, handles escalations, and ensures team performance.
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer experience in customer service management.Usually requires a high school diploma; experience in customer support is common.
Work EnvironmentOffice setting, often in call centers or customer service departments.Office or call center environment, with direct team supervision.
Industry UsageCommonly used in retail, telecom, and service industries.Widely used across various customer service sectors.

While both roles focus on customer support, the Inbound Customer Service Manager has broader responsibilities, including strategic oversight and team management, whereas the Customer Support Supervisor primarily supervises daily team operations and handles escalations.

How much does an inbound customer service manager get?

An inbound customer service manager typically earns between $45,000 and $70,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, with some roles offering additional benefits or bonuses for leadership and performance skills.

What are the most commonly searched types of Inbound Customer Service jobs in Georgia?

The most popular types of Inbound Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Inbound Customer Service Manager jobs?

Cities in Georgia with the most Inbound Customer Service Manager job openings:

Inbound Customer Service Representative

Atlanta, GA • Remote

Afni, Inc.
Strategic Planning Consulting Services • 5 - 10K employees
Learn more about Afni, Inc.external

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Remote Customer Service Representative

What will I do as a Remote Customer Service Representative?

As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll-free calls and out of franchise long distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. Afni is a leading global customer service provider that's been around for more than 80 years.

Key Role Responsibilities

  • Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
  • Process orders, update customer accounts, and ensure accurate records in internal systems.
  • Multitask effectively between handling customer inquiries and navigating multiple systems.
  • Strong attention to detail.

As a Remote Customer Service Representative, you get:

  • Fully remote, work-from-home environment with paid training and ongoing professional development
  • Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
  • Full time hours. 40-hour work week
  • Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing.
  • Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
  • Tuition Reimbursement. Your goals are important, and we'll help you achieve them.
  • Referral Program. We have one of the most lucrative referral programs around.
  • Career Growth. Most of our senior leadership started as agents. We promote from within!

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:

  • Alabama
  • Georgia
  • North Carolina
  • South Carolina
  • Texas

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate - Less than 100 ms
  • A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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